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Entrylevel Customer Experience Analyst Jobs in Oregon

World Wide Technology

$65K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As the Customer Experience Operations Analyst, your key areas of focus will be: * Gainsight administration * Customer digital journey mapping As the internal team administrator for the Gainsight ...

US Bank

Project Manager- Customer Experience

Gresham, OR · Hybrid

$98K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Service Experience Studio (SES) is seeking a highly skilled customer experience strategy & journey analyst to support enterprise-scale initiatives by diagnosing customer pain points, mapping end ...

Vertisystem

Customer Support Analyst

Beaverton, OR

$16/hr

Customer Support Analyst Location: Beaverton, OR 97006 Duration: 6 months contract possibility to ... Provides an Extraordinary Customer Experience by addressing inquiries using a variety of channels ...

Vertisystem

Customer Support Analyst

Beaverton, OR · On-site

$16/hr

Responsibilities: • Provides an Extraordinary Customer Experience by addressing inquiries using a ... analysis and testing techniques to solve low to moderately complex application or system issues ...

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Entrylevel Customer Experience Analyst information

What is the difference between Entrylevel Customer Experience Analyst vs Customer Service Representative?

AspectEntrylevel Customer Experience AnalystCustomer Service Representative
Primary RoleAnalyzes customer feedback, identifies trends, and recommends improvements to enhance customer experienceHandles customer inquiries, resolves issues, and provides support directly to customers
Required SkillsData analysis, communication, problem-solving, familiarity with CRM toolsCommunication, patience, problem-solving, product knowledge
Work EnvironmentOffice setting, often with cross-department collaborationCall centers, retail stores, or online support channels
Typical CertificationsCustomer experience or data analysis certifications (optional)Customer service or support certifications (optional)

While both roles focus on customer interactions, the Entrylevel Customer Experience Analyst primarily analyzes data to improve overall customer satisfaction, whereas the Customer Service Representative directly interacts with customers to resolve issues. The analyst role involves more data-driven tasks, while the representative role emphasizes direct communication and support.

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For Entrylevel Customer Experience Analyst jobs in Oregon, the most frequently searched job titles are:

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Cities in Oregon with the most Entrylevel Customer Experience Analyst job openings:

Entrylevel Customer Experience Analyst jobs near you

Entry-Level Customer Care Representative

Pacific Office Automation

Beaverton, OR • On-site

$17 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Pacific Office Automation rating

7.0

Company rating: 7.0 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

215th of 365 rated logistics

Job description

Pacific Office Automation (POA)
Pacific Office Automation is one of the largest independently owned office technology dealers in the nation. Since 1976, we've expanded to 30+ branches across 11 western states, building trusted partnerships with top manufacturers like Canon, Sharp, Konica Minolta, HP, Ricoh, and Lexmark.
At POA, you'll join a technology-driven, people-focused company that values growth, collaboration, and opportunity. We invest in our employees through training, certification, and ongoing development to ensure long-term success. Every voice matters here-regardless of title or tenure.
About the Role
We're seeking an Entry-Level Customer Care Representative to join our Beaverton, OR team. This position is ideal for someone looking to start their professional career in an office environment and grow with a company that promotes from within. You'll play a key role in delivering excellent customer support while learning the ins and outs of our fast-paced, tech-focused organization. This is a full-time on-site position at our Beaverton, OR office.
What You'll Do
  • Answer and route incoming support calls in a professional and timely manner.
  • Create and manage support tickets on behalf of customers.
  • Communicate effectively with customers, technicians, and sales teams.
  • Identify and document trends in customer requests or issues.
  • Use computer applications to track, organize, and resolve customer needs.
  • Provide exceptional service to ensure a positive customer experience.

What You'll Bring
  • Strong phone etiquette, communication, and active listening skills.
  • Ability to multi-task and stay organized in a fast-paced environment.
  • Reliable transportation to our Beaverton office!
  • Attention to detail and a proactive problem-solving mindset.
  • Basic proficiency with Microsoft Word and Excel.
  • 1-2 years of customer service experience preferred (call center or IT ticketing experience a plus).
  • Bilingual skills are a plus!

What We Offer
  • Competitive pay: $17-$19/hr DOE
  • Comprehensive medical, dental, and vision coverage
  • Company-paid life insurance
  • FSA/HSA programs
  • 401(k) with generous company match
  • Paid time off, vacation, and sick leave
  • Ongoing training and professional development
  • Strong team environment with real growth potential

Our Commitment to Diversity & Inclusion
Pacific Office Automation is proud to be an Equal Employment Opportunity employer. We celebrate diversity because we know it makes us stronger. All qualified applicants will receive consideration for employment regardless of race, color, national origin, gender, sexual orientation, gender identity, religion, veteran status, disability, or any other protected characteristic.
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