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Customer Retention Coordinator Jobs (NOW HIRING)

Talentoma

$4.9K - $5.4K/mo

Remote Customer Retention Coordinator 𝐌𝐨𝐧𝐭𝐡𝐥𝐲 𝐏𝐚𝐲 : $4,900 - $5,400 USD per month 𝐒𝐮𝐦𝐦𝐚𝐫𝐲: The Remote Customer Retention Coordinator organizes ...

Guardian Alarm

Customer Retention Specialist

Southfield, MI · On-site

$13 - $18/hr

Customer Retention Specialist The Customer Retention Specialist is responsible for engaging with ... Serve as a customer advocate by coordinating with internal teams when broader operational support ...

Guardian Alarm

Customer Retention Specialist

Southfield, MI · On-site

$13 - $18/hr

The Customer Retention Specialist serves as a trusted customer advocate and retention resource ... Serve as a customer advocate by coordinating with internal teams when broader operational support ...

Guardian Alarm

Customer Retention Specialist

Southfield, MI · On-site

$13 - $18/hr

The Customer Retention Specialist serves as a trusted customer advocate and retention resource ... Serve as a customer advocate by coordinating with internal teams when broader operational support ...

Kyruus

Renewal & Retention Coordinator

Nashville, TN · On-site

Renewal Coordinator RevSpring is seeking a detail-oriented Renewal Coordinator to support our ... Identify and flag data discrepancies, supporting overall CRM data quality. * Collaborate with ...

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How much do customer retention coordinator jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer retention coordinator in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.60 per hour, depending on experience, location, and employer.

What does a customer retention coordinator do?

A Customer Retention Coordinator is responsible for developing and implementing strategies to retain existing customers and reduce churn. They analyze customer data and feedback to identify at-risk clients and proactively address their needs. The role often involves communicating with customers to resolve issues, improve satisfaction, and promote loyalty programs. By keeping customers engaged and satisfied, Customer Retention Coordinators help companies maintain steady revenue and build long-term relationships.

What are the key skills and qualifications needed to thrive as a customer retention coordinator?

To thrive as a Customer Retention Coordinator, you need strong communication skills, analytical ability, and experience in customer service or account management, often supported by a relevant degree. Familiarity with CRM software, customer analytics tools, and proficiency in Excel are typically required, and certifications in customer experience or retention strategy can be beneficial. Exceptional problem-solving, empathy, and relationship-building skills help you connect with customers and address their concerns effectively. These skills are crucial for maintaining customer satisfaction and loyalty, directly impacting business growth and reducing churn.

What are some common challenges faced by customer retention coordinators, and how can they be addressed?

Customer Retention Coordinators often encounter challenges such as handling dissatisfied customers, identifying reasons for churn, and balancing personalized outreach with high-volume workloads. Success in this role requires strong communication skills, empathy, and the ability to analyze customer data to spot trends and develop tailored retention strategies. Collaborating closely with sales, marketing, and support teams can also help address customer concerns promptly and improve overall satisfaction, ultimately reducing churn rates.

What is the difference between Customer Retention Coordinator vs Customer Service Representative?

AspectCustomer Retention CoordinatorCustomer Service Representative
Primary FocusRetaining existing customers and reducing churnAssisting customers with inquiries and issues
Skills & CredentialsCommunication, relationship management, CRM familiarityCommunication, problem-solving, product knowledge
Work EnvironmentProactive outreach, account managementReactive support, call centers or retail
Industry UsageCustomer retention strategies across industriesCustomer support across industries

While both roles involve customer interaction, the Customer Retention Coordinator focuses on proactive strategies to keep customers engaged and loyal, whereas the Customer Service Representative primarily handles reactive support and issue resolution. Understanding these differences helps in choosing the right career path or job search focus.

What cities are hiring for Customer Retention Coordinator jobs?

Cities with the most Customer Retention Coordinator job openings:

What are the most commonly searched types of Customer Retention jobs?

The most popular types of Customer Retention jobs are:

What states have the most Customer Retention Coordinator jobs?

States with the most job openings for Customer Retention Coordinator jobs include:

What are popular job titles related to Customer Retention Coordinator jobs?

For Customer Retention Coordinator jobs, the most frequently searched job titles are:

Remote Customer Retention Coordinator

On-site

Talentoma
See more jobs at Talentomaexternal

$4.9K - $5.4K/mo

Other

Posted 7 days ago

Job description


𝐉𝐨𝐛 𝐓𝐢𝐭𝐥𝐞 : Remote Customer Retention Coordinator

𝐌𝐨𝐧𝐭𝐡𝐥𝐲 𝐏𝐚𝐲 : $4,900 - $5,400 USD per month


𝐒𝐮𝐦𝐦𝐚𝐫𝐲:


The Remote Customer Retention Coordinator organizes customer follow-up and engagement activities that support ongoing customer relationships. This entry-level, full-time remote position focuses on coordinating communications, tracking customer requests, documenting interactions, and supporting consistent service.


𝐉𝐨𝐛 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 :


• Coordinate routine customer retention activities.

• Organize customer follow-up schedules.

• Maintain accurate customer engagement records.

• Track open customer concerns and requests.

• Coordinate communication with customers and internal teams.

• Document customer interactions and follow-up actions.

• Monitor outstanding customer service items.

• Assist with scheduling customer conversations when appropriate.

• Route specialized concerns to appropriate resources.

• Update CRM and internal records.

• Support consistent customer communication and follow-up.


𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬:


• Entry-level candidates are encouraged to apply.

• Strong organizational and coordination skills.

• Clear written and verbal communication.

• Customer-focused mindset.

• Good attention to detail.

• Comfortable using CRM and digital communication tools.

• Strong follow-up and time-management abilities.

• Ability to manage multiple routine activities.

• Professional and courteous communication style.

• Dependable full-time remote work habits.


𝐏𝐞𝐫𝐤𝐬 𝐁𝐞𝐧𝐞𝐟𝐢𝐭𝐬 & :


• Fully remote work-from-home position.

• Full-time professional opportunity.

• Entry-level customer retention coordination role.

• Opportunity to develop customer engagement and organizational skills.

• Digital collaboration environment.

• U.S.-based position supporting U.S. time zones.

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