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Customer Service Retention Agent Jobs (NOW HIRING)

R77 global

Retention Agent

Retention Agent German-Speaking Retention Agent Location: 100% Remote. Optional office access ... of service throughout the customer journey. Key Responsibilities * Manage and maintain ...

Somewhere

Retention Agent

$1.6K - $2.0K/mo

Retention Agent (Remote) Location: South Africa (Remote) Working Hours: Must have overlap with US ... Services, or a similar customer-facing role. * Previous experience handling a high volume of 100 ...

Sky

Retention Agent

Schaumburg, IL · On-site

$17 - $20/hr

We are currently looking for driven, dedicated individuals to join our Customer Service team. As a Retention Agent for Sky Auto Protection, you will: * Re-negotiate contracts in an effort to retain ...

SKY SERVICES LLC

Retention Agent

Schaumburg, IL · On-site

$17 - $20/hr

We are currently looking for driven, dedicated individuals to join our Customer Service team. As a Retention Agent for Sky Auto Protection, you will: * Re-negotiate contracts in an effort to retain ...

AAA

Membership Retention Agent

Coppell, TX · On-site

Membership Retention Agent This position makes outbound phone calls to lapsed members in California ... Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club ...

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Customer Service Retention Agent information

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How much do customer service retention agent jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for customer service retention agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Retention Agent vs Customer Support Specialist?

AspectCustomer Service Retention AgentCustomer Support Specialist
Primary FocusRetaining customers, reducing churn, upsellingResolving product or service issues, providing technical support
Work EnvironmentCall centers, customer service departmentsHelp desks, technical support teams
Required SkillsCommunication, persuasion, problem-solvingTechnical knowledge, troubleshooting, communication
Common CertificationsCustomer service certifications, sales trainingTechnical certifications, product training

While both roles involve customer interaction, Customer Service Retention Agents focus on maintaining customer loyalty and reducing churn through communication and upselling. Customer Support Specialists primarily handle technical issues and product support. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What is a customer service retention agent?

A customer service retention agent is a professional who works to maintain existing customer relationships by addressing concerns, providing solutions, and offering incentives to prevent churn. They often use communication skills, customer data, and CRM tools to identify at-risk customers and improve satisfaction. This role typically requires strong interpersonal skills and knowledge of company products or services.

What cities are hiring for Customer Service Retention Agent jobs?

Cities with the most Customer Service Retention Agent job openings:

What states have the most Customer Service Retention Agent jobs?

States with the most job openings for Customer Service Retention Agent jobs include:

What are popular job titles related to Customer Service Retention Agent jobs?

For Customer Service Retention Agent jobs, the most frequently searched job titles are:

Customer Service Retention Agent jobs near you
Infographic showing various Customer Service Retention Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Website Customer Support and Retention Agent (In Office)

Phoenix, AZ • On-site

eMerchantClub
11 - 50 employees
Learn more about eMerchantClubexternal

$38K - $50K/yr

Full-time

Medical, Dental, Vision

Re-posted 4 days ago

Job description

We are currently seeking a Website Technical Support and Retention Agent to join our team. As a Website Technical Support and Retention Agent, you will be responsible for providing technical support to our website users, resolving their issues, and retaining them as satisfied customers.

Key Responsibilities:

  • Responding to technical and customer support inquiries from website users via email, phone, or chat
  • Assisting customers with training related to the website, including but not limited to, login issues, payment processing, and product inquiries
  • Ensuring customer satisfaction by providing excellent customer service and timely resolution of issues
  • Proactively reaching out to customers who have shown signs of disengagement or dissatisfaction and working to retain them
  • Keeping up to date with the latest website features and functionalities and providing relevant information to customers
  • Documenting and reporting customer feedback, suggestions, and issues to the relevant teams

Qualifications:

  • At least 2 years of experience in technical support, customer service, retention or sales
  • Strong communication and interpersonal skills
  • Excellent problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • Good understanding of website functionalities, including but not limited to, user account management, payment processing, and product listings
  • Familiarity with customer relationship management tools and ticketing systems
  • Experience with e-commerce platforms such as Shopify, or WooCommerce is a plus

If you are passionate about providing excellent customer service, have a keen eye for detail, and enjoy troubleshooting technical issues, we would love to hear from you. This is a remote position with flexible hours and opportunities for growth within the company. To apply, please submit your resume and a cover letter highlighting your relevant experience and why you believe you would be a great fit for this role.

Company Description

About eMerchantClub:

eMerchantClub is celebrating our 25th year in business and specializes in building, maintaining, and supporting innovative websites. Over 500,000 small business owners have used eMerchantClub to create their own online business marketing and sell their products on the web, thanks to us. eMerchantClub uses Magento 2 for all of our websites to provide the greatest service to our customers and connects those websites to thousands of products that customers can sell online.

Get excited because eMerchantClub is hiring. Our products are incredible, our customers are one of a kind and our employees are outstanding!