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Customer Service Retention & Sales Representative

South Charleston, WV · On-site

$17/hr

The Customer Service Retention & Sales Representative is responsible for delivering exceptional customer experiences while proactively identifying opportunities to retain customers and promote ...

GEICO

Retention Agent

Portland, ME · On-site

We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway ...

GEICO

Retention Agent

Portland, ME · On-site

We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway ...

Customer Service | Full-Time

Customer Service Agent

$15.75 - $21.25/hr

Customer Service Agent MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries.

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How much do customer service retention agent jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for customer service retention agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Retention Agent vs Customer Support Specialist?

AspectCustomer Service Retention AgentCustomer Support Specialist
Primary FocusRetaining customers, reducing churn, upsellingResolving product or service issues, providing technical support
Work EnvironmentCall centers, customer service departmentsHelp desks, technical support teams
Required SkillsCommunication, persuasion, problem-solvingTechnical knowledge, troubleshooting, communication
Common CertificationsCustomer service certifications, sales trainingTechnical certifications, product training

While both roles involve customer interaction, Customer Service Retention Agents focus on maintaining customer loyalty and reducing churn through communication and upselling. Customer Support Specialists primarily handle technical issues and product support. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What is a customer service retention agent?

A customer service retention agent is a professional who works to maintain existing customer relationships by addressing concerns, providing solutions, and offering incentives to prevent churn. They often use communication skills, customer data, and CRM tools to identify at-risk customers and improve satisfaction. This role typically requires strong interpersonal skills and knowledge of company products or services.

What cities are hiring for Customer Service Retention Agent jobs?

Cities with the most Customer Service Retention Agent job openings:

What states have the most Customer Service Retention Agent jobs?

States with the most job openings for Customer Service Retention Agent jobs include:

What are popular job titles related to Customer Service Retention Agent jobs?

For Customer Service Retention Agent jobs, the most frequently searched job titles are:

Customer Service Retention Agent jobs near you
Infographic showing various Customer Service Retention Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Membership Retention Agent

Costa Mesa, CA • On-site

American Automobile Association
Non-Profits • 10K+ employees
Learn more about American Automobile Associationexternal

$48K - $59K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

AAA The Auto Club Group rating

7.4

Company rating: 7.4 out of 10

Based on 284 frontline employees who took The Breakroom Quiz

Job description

Membership Retention Agent
This position makes outbound phone calls to lapsed members in California, Hawaii, New Mexico and Texas in order to renew those memberships.
Job Duties
  • Using a predictive dialing tool, call lapsed members in California, Hawaii, New Mexico and Texas to generate a renewed membership.
  • Invoice memberships sold and process payments.
  • Maintain up-to-date, working knowledge of membership products, features and benefits.
  • Perform all other duties and responsibilities as assigned or required.
  • Work focuses on the ability to sell memberships. During the sales process, obstacles and conflicts can arise requiring the ability to multi-task and quickly provide solutions to various issues. Occasionally matters need to be referred to supervision for resolution.

Qualifications
  • High school diploma/GED required, college degree preferred.
  • 1-3 years sales experience preferred.
  • Professional communication skills required, both written and oral.
  • Demonstrate ability to prioritize tasks and assignments required.
  • Proficiency in Microsoft Office software, including Outlook, Word and Excel required.

Our Sales Agents start at an hourly rate of $22.00. After completion of the training program, our full-time Sales Agents successfully meeting sales goals earn on average between $48,400.00 - $59,200.00 annually. Commissioned opportunities are uncapped when exceeding sales goals.
Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance,
travel, entertainment, services and more!)
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."
AAA is an Equal Opportunity Employer
Our organization participates in E-Verify
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).

What AAA The Auto Club Group employees say

Pay

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Workplace

Get the full story on Breakroom

American Automobile Association logo

About American Automobile Association

Sourced by ZipRecruiter

The American Automobile Association (AAA), headquartered in Heathrow, Florida, USA, is a reputable force in the automotive and insurance industry. Originating in 1902, it began as a coalition of motor clubs with the common goal of providing better roads and travel conditions for motorists. Today, AAA is a comprehensive, multifaceted organization that offers a range of services, including roadside assistance, auto repair services, travel agency services, and diverse insurance products - Auto, Home, Life and more. A significant principle for AAA is to continuously deliver value to their 61 million members through safety, security and peace of mind. The company's mission and core values focus on championing its members' rights and interests, advocating innovation, integrity, teamwork and respect.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Heathrow, FL, US

Year founded

1902

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