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Customer Retention Supervisor Jobs (NOW HIRING)

ACHIEVE TEST PREP

Retention Supervisor

Newark, NJ · On-site +1

The Retention Supervisor will lead Achieve Test Prep's Retention team, responsible for maintaining customer engagement, reducing churn, and driving long-term revenue stability. This role requires a ...

Covista

Advising and Retention Supervisor

Lisle, IL · On-site

Opportunity at a Glance The Supervisor, Advising and Retention Services plays a critical leadership ... Demonstrate world-class customer service by taking full ownership of student inquiries and concerns ...

Covista

Advising and Retention Supervisor

Lisle, IL · Hybrid

Opportunity at a Glance The Supervisor, Advising and Retention Services plays a critical leadership ... Demonstrate world-class customer service by taking full ownership of student inquiries and concerns ...

Corpay

Client Retention Specialist

Brentwood, TN · On-site

$13.50 - $18.50/hr

You will serve as a client advocate and trusted advisor while collaborating with internal teams to drive customer satisfaction, retention, and loyalty. This role reports to the Supervisor of Account ...

Porch.com, Inc.

Retention Specialist, PW

Monitor retentions logs and notify supervisor of impending backlog or delay concerns. * Provide responses in a timely and efficient manner to clients. * Utilize retention scripting to ensure customer ...

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Customer Retention Supervisor information

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How much do customer retention supervisor jobs pay per year?

As of Sep 11, 2026, the average yearly pay for customer retention supervisor in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What does a customer retention supervisor do?

A Customer Retention Supervisor oversees teams dedicated to keeping existing customers satisfied and loyal to a company. They analyze customer feedback, monitor retention metrics, and implement strategies to reduce customer churn. This role involves coaching staff, resolving escalated issues, and collaborating with other departments to improve overall customer experience. The supervisor ensures that retention goals are met and identifies opportunities for service improvement.

What are the key skills and qualifications needed to thrive as a customer retention supervisor?

To thrive as a Customer Retention Supervisor, you need strong analytical skills, experience in customer service management, and a background in business or a related field. Familiarity with CRM platforms, customer analytics tools, and retention management systems is typically required, along with relevant certifications such as Customer Experience (CX) or CRM certifications. Exceptional interpersonal communication, problem-solving abilities, and leadership are the soft skills that set top performers apart in this role. These skills and qualifications are crucial for developing effective retention strategies, optimizing team performance, and ensuring a positive customer experience that drives loyalty.

What are some common challenges faced by a customer retention supervisor, and how are they typically addressed?

Customer Retention Supervisors often encounter challenges such as managing high customer churn rates and motivating their teams to consistently deliver excellent service. Addressing these issues usually involves analyzing customer feedback and churn data to identify patterns, then implementing targeted retention strategies and training programs. Supervisors also focus on fostering strong team communication and collaboration with sales, marketing, and support departments to ensure a seamless customer experience and drive continuous improvement.

What are popular job titles related to Customer Retention Supervisor jobs?

For Customer Retention Supervisor jobs, the most frequently searched job titles are:

Customer Retention Supervisor jobs near you

Sales & Retention Supervisor Apprentice

Scottsdale, AZ • On-site

Alpha The Agency
See more jobs at Alpha The Agencyexternal

$55K - $70K/yr (+ commission)

Full-time

Medical, Retirement

Re-posted 18 days ago

Job description

Sales & Retention Supervisor Apprentice

Alpha is actively seeking a driven and coachable Sales & Retention Supervisor Apprentice to join our growing team. You’ll work directly with our Account Management Department, gaining hands-on experience in staff coaching, sales strategy, and customer retention, all while learning how to lead a high-performing team.

What You’ll Be Doing:
As a Sales & Retention Supervisor Apprentice, you’ll play a dual role: supporting frontline customer and sales operations while also preparing to over see a team for us. Through daily mentorship, team collaboration, and real-world management experience, you'll master the skills needed to supervise a results-driven department focused on client satisfaction and long-term growth.

Key Responsibilities:

  • Assist in managing a team of sales and account representatives
  • Participate in training and coaching of new team members
  • Support performance reviews, progress tracking, and goal setting
  • Engage with customers to resolve issues and ensure satisfaction
  • Implement retention strategies to maximize client loyalty and minimize churn
  • Monitor sales performance and suggest process improvements
  • Collaborate with leadership to develop team strategies and initiatives
  • Prepare to transition into a team lead role within 6–12 months
  • Support clients’ goals within sales and customer retention

What We’re Looking For:

  • 1–3 years of experience in sales, customer service, or team leadership
  • A background in retail, hospitality, or customer-facing roles preferred
  • Strong communication and leadership potential
  • Natural problem-solver with the ability to multitask and stay organized
  • Positive, coachable attitude and a drive for professional growth
  • High attention to detail and comfort in a fast-paced, people-first environment
  • Bachelor’s degree in Business, Communications, or related field preferred (not required)

What Alpha Offers:

  • Hands-on leadership training and one-on-one mentorship
  • Competitive compensation and performance-based incentives
  • Company-sponsored travel opportunities (regional conferences, leadership retreats and company/team building events)
  • A collaborative, goal-driven, and inclusive work culture

If you're ready to take the next step in your career and grow into a leadership position with real impact — apply now to become a Sales & Retention Supervisor Apprentice at Alpha.