ZipRecruiter

Log In

1

Customer Retention Advisor Jobs (NOW HIRING)

PFP

Customer Retention Sales Representative

Orange, CT · On-site

$44K/yr

Customer Solutions Advisor Seeking dynamic individuals for the role of Customer Solutions Advisor ... We have a compassionate, caring, and diverse team of Retention Specialists who work well together ...

Corpay

Client Retention Specialist

Brentwood, TN · On-site

$13.50 - $18.50/hr

As a Fleet Advisor, you will create a reliable customer experience by anticipating client needs ... Conduct planned and unplanned outreach activities to support retention efforts. * Activate Corpay ...

Total Expert

VP, Customer Retention & Loyalty

Dallas, TX · On-site

$137K - $175K/yr

Educate Customer Success Managers so every CSM can confidently advise clients on retention and recapture strategy, not just platform usage. * Create enablement assets: workshop decks, ROI calculators ...

Total Expert

VP, Customer Retention & Loyalty

Dallas, TX · On-site

$137K - $176K/yr

Educate Customer Success Managers so every CSM can confidently advise clients on retention and recapture strategy, not just platform usage. * Create enablement assets: workshop decks, ROI calculators ...

Total Expert

VP, Customer Retention & Loyalty

Dallas, TX · On-site +1

$137K - $175K/yr

Educate Customer Success Managers so every CSM can confidently advise clients on retention and recapture strategy, not just platform usage. * Create enablement assets: workshop decks, ROI calculators ...

HHA eXchange

Customer Advisor

Minneapolis, MN · On-site

We are hiring a Customer Advisor to join our Minnesota team. This in-office role supports agencies ... Risk Identification, Retention & Renewal Readiness * Proactively monitor account health and ...

HHAeXchange

Customer Advisor

Minneapolis, MN

We are hiring a Customer Advisor to join our Minnesota team. This inoffice role supports agencies ... Risk Identification, Retention & Renewal Readiness * Proactively monitor account health and ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsCustomer Retention Advisor Jobs

Customer Retention Advisor information

See salary details

$11

$20

$33

How much do customer retention advisor jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for customer retention advisor in the United States is $20.74, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.80 per hour, depending on experience, location, and employer.

What is the difference between Customer Retention Advisor vs Customer Service Representative?

AspectCustomer Retention AdvisorCustomer Service Representative
Primary FocusBuilding long-term customer loyalty and reducing churnHandling customer inquiries and resolving issues
Skills NeededCommunication, relationship management, sales techniquesProblem-solving, communication, product knowledge
Work EnvironmentProactive outreach, account managementReactive support, call center or retail setting
Common CertificationsCustomer service or sales certifications often preferredCustomer service certifications beneficial

While both roles involve customer interaction, a Customer Retention Advisor focuses on maintaining customer loyalty and reducing churn through proactive engagement, whereas a Customer Service Representative primarily responds to customer inquiries and resolves issues. The roles overlap in communication skills and industry usage but differ in their strategic approach and daily responsibilities.

What is a customer retention advisor?

A customer retention advisor is a professional responsible for developing strategies to keep existing customers engaged and loyal to a company. They analyze customer data, communicate with clients, and implement programs to improve satisfaction and reduce churn, often using CRM tools. Strong communication skills and knowledge of customer service are essential for this role.

What is the role of a customer retention advisor?

A customer retention advisor is responsible for maintaining and strengthening relationships with existing customers to encourage repeat business and loyalty. They analyze customer data, address concerns, and develop strategies to improve customer satisfaction, often using CRM tools. Strong communication and problem-solving skills are essential in this role.

What cities are hiring for Customer Retention Advisor jobs?

Cities with the most Customer Retention Advisor job openings:

What states have the most Customer Retention Advisor jobs?

States with the most job openings for Customer Retention Advisor jobs include:

What are popular job titles related to Customer Retention Advisor jobs?

For Customer Retention Advisor jobs, the most frequently searched job titles are:

Customer Retention Advisor jobs near you
Infographic showing various Customer Retention Advisor job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $43,138 per year, or $20.7 per hour.

Customer Retention Sales Representative

PFP

Orange, CT • On-site

$44K/yr

Other

PTO

This job post has expired today. Applications are no longer accepted.

Job description

Customer Solutions Advisor

Seeking dynamic individuals for the role of Customer Solutions Advisor!

What Do We Do?

  • We pride ourselves in taking time to educate our members on the value of the Family Security Plan in order to ensure our policy holders are adequately covered.
  • We offer affordable solutions and make recommendations that make sense for those we serve.
  • We have a compassionate, caring, and diverse team of Retention Specialists who work well together in an open environment along with supportive and encouraging leadership.
  • We believe in growing and promoting our employees to the next level.

What's In It For You?

  • Great corporate office experience, opportunities to learn new skills, and perfect the skills you already have!
  • Hybrid schedule - Monday-Wednesday in the Orange, CT office and Thursday-Friday at home.
  • This role has a base pay plus incentives, bonuses, profit share, paid holidays, paid time off, all expenses paid award trips, and excellent benefits.
  • Annual income potential of $44,000 along with uncapped commission to earn even more!
  • Potential for $2,000 New Hire Bonus if metrics are hit!
  • Not licensed? No problem! We have an extensive pre-licensing program that will get you up to speed!

This Position Is A Fit For You, If You:

  • Are driven and goal oriented
  • Are technologically savvy
  • Have a high level of integrity with the desire to help others
  • Are coachable
  • Are positive
  • Are resilient

What Experience/Skills Contribute To A Successful Customer Solutions Specialist?

  • Life and Health License preferred, but not required. The Family Security Plan® will pay you while we help you obtain insurance licenses.
  • 1-2 years' of experience working in a call center environment (required)
  • 1-3 years of sales experience.

What Responsibilities Are Included In A Typical Day-To-Day For A Customer Solutions Specialist?

  • Answering all incoming retention calls efficiently and accurately.
  • Maintaining daily department close ratios.
  • Efficiently using all systems related to providing service.
  • Offering members alternative, future payment methods when necessary.
  • Identifying and maximizing referral opportunities.
  • Researching and resolving policy holder issues, and driving resolution to avoid escalation.
  • Entering data and other relevant information into call center database.
  • Identifying opportunities to transfer to licensed sales agents for additional benefits.
  • During a 90 -day period, the Customer Solutions Advisor will have to attain consistent goals before studying for the state insurance exam.
  • Shadowing and training once the insurance license is obtained

If you are self-motivated and care about people, apply now!

Apply