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Customer Retention Advisor Jobs in Iowa (NOW HIRING)

Marsh McLennan

Client Advisor

Urbandale, IA · On-site

... to support retention and satisfaction. * Apply knowledge of commercial risks and products ... Customer-centric mindset. * Systems-thinking mindset with the ability to connect operational ...

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Customer Retention Advisor information

What is the difference between Customer Retention Advisor vs Customer Service Representative?

AspectCustomer Retention AdvisorCustomer Service Representative
Primary FocusBuilding long-term customer loyalty and reducing churnHandling customer inquiries and resolving issues
Skills NeededCommunication, relationship management, sales techniquesProblem-solving, communication, product knowledge
Work EnvironmentProactive outreach, account managementReactive support, call center or retail setting
Common CertificationsCustomer service or sales certifications often preferredCustomer service certifications beneficial

While both roles involve customer interaction, a Customer Retention Advisor focuses on maintaining customer loyalty and reducing churn through proactive engagement, whereas a Customer Service Representative primarily responds to customer inquiries and resolves issues. The roles overlap in communication skills and industry usage but differ in their strategic approach and daily responsibilities.

What is a customer retention advisor?

A customer retention advisor is a professional responsible for developing strategies to keep existing customers engaged and loyal to a company. They analyze customer data, communicate with clients, and implement programs to improve satisfaction and reduce churn, often using CRM tools. Strong communication skills and knowledge of customer service are essential for this role.

What is the role of a customer retention advisor?

A customer retention advisor is responsible for maintaining and strengthening relationships with existing customers to encourage repeat business and loyalty. They analyze customer data, address concerns, and develop strategies to improve customer satisfaction, often using CRM tools. Strong communication and problem-solving skills are essential in this role.

What cities in Iowa are hiring for Customer Retention Advisor jobs?

Cities in Iowa with the most Customer Retention Advisor job openings:

Customer Retention Advisor jobs near you
Infographic showing various Customer Retention Advisor job openings in Iowa as of September 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution.

Practice Leader, Advisor Growth & Development

West Des Moines, IA • On-site

Cambridge Investment Research, Inc.
See more jobs at Cambridge Investment Research, Inc.external

$20.50 - $27.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Job Summary
Jordan Creek Financial Solutions is an independent firm that seeks to be an advisor's caring advocate, providing the support they need to run their business while also providing compliance and regulatory oversight as an Office of Supervisory Jurisdiction. Our comprehensive partnership is focused on unparalleled service and comprehensive business solutions within Jordan Creek and with the support of financial solutions firm Cambridge Investment Group, Inc.
The Practice Leader, Advisor Growth and Development is a strategic leader responsible for driving the success of our Jordan Creek branch, located in West Des Moines, IA. This role proactively manages relationships with financial professionals (FPs) and clients. The Practice Leader will develop and execute actionable plans to support branch growth, with a primary focus on helping financial professionals expand their practices through business growth strategies, coaching, and consulting. Additional responsibilities include enhancing sales and product knowledge within the branch, as well as recruiting, developing, and retaining top financial professionals. Serving as a trusted partner, this leader will foster a culture of growth, collaboration, and client service excellence within the Jordan Creek office and affiliated banks.
Key Deliverables and Responsibilities
  • Develop and deliver actionable plans on organic revenue growth, platform adoption and product diversification in order to meet enterprise goals and to create an exceptional advisor experience
  • Develop new recruiting leads through proactive outgoing solicitations, identifying cross-sell opportunities for current relationships through proper customer profiling and needs-based selling
  • Retain advisor relationships demonstrating how their businesses will benefit from the relationship with the firm; interfacing with team members and other departments to meet client needs
  • Be a trusted resource for advisors with regards to business strategy, industry changes, and branch office growth including, but not limited to, planning regular visits to advisors in offices to strengthen the relationship with the firm, and providing training sessions as appropriate
  • Oversee high level problem resolution to provide mutually beneficial solutions to challenging situations
  • Interface internally and externally in a professional and courteous manner to act as an advocate for the advisor and to achieve performance objectives
  • Develop and implement advisor-centric strategic initiatives regarding company and departmental policies and procedures in order to correct gaps and deliver exceptional advisor experiences
  • Oversee the Office of Supervisory Jurisdiction (OSJ) Designees by reviewing escalated Direct Report correspondence, securities activities, FINRA/Insurance licensing, Outside Business Activity (OBA) reports, daily trade blotters, and any other reports to ensure supervisory review of Direct Reports in assigned regions
  • Maintain an understanding of the Enterprise's revenue and profitability targets and firm level goals, comprehensive knowledge of key industry topics, internal programs, departmental procedures, regulatory requirements and firm policy
  • Collaborate with Office of Supervisory Jurisdiction (OSJ) Designees and advisors with communicating new policies and procedures, sharing information about Cambridge and providing input in order to strengthen relationships with advisor offices
  • Supervise personal securities activities of OSJ Supervisor Designees and serve as an escalation contact for OSJ Supervisor Designees and advisors.
  • Drive overall branch effectiveness and Financial Professional retention by monitoring associate morale and work quality, recruiting staff as .
  • Develop and direct strategic initiatives regarding company and departmental policies and procedures in order to improve service standards for internal and external customers
  • Participate in business planning, resource allocation, and budgeting related to areas of responsibility
  • Maintain accurate records and document actions for areas managed including associates and advisors

What We Are Looking For
The ideal candidate brings advanced experience in growth, development, consulting, and recruiting within the financial services industry, with a proven track record of growing financial professionals' businesses. They have a strong background in coaching, mentoring, and advising financial professionals to achieve their goals, coupled with in-depth knowledge of investment products, financial planning, and wealth management solutions. The candidate demonstrates the ability to develop and execute actionable business development strategies, recruit and retain top talent, and foster strong relationships and collaboration among financial professionals, clients, and internal teams.
Certifications:
  • Financial Industry Regulatory Authority (FINRA) Series 7 and 66 licenses are required.

Why Cambridge? Our comprehensive benefits package is designed to support your health, well-being, and work-life balance. We offer paid time off, paid holidays and floating holidays, medical, dental, and vision coverage, short- and long-term disability, and company-paid life insurance. Associates also enjoy volunteer time off, wellness incentives, and additional benefits that support you both personally and professionally.
You can find more details about our comprehensive benefits package here.
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Why Cambridge?
Cambridge has competitive benefits and promotes a work/life balance to encourage individual success.
  • Premium benefit package including medical, vision, dental, life and long-term disability insurance
  • Vacation/sick time
  • 401K retirement plan with company matching program
  • Eleven paid holidays

You can find more details about our comprehensive benefits package here.
Cambridge Overview:
Cambridge is a financial solutions firm that provides business support services to thousands of independent financial advisors. These advisors offer personalized investment services including wealth management, financial planning, and retirement services to individuals and families across the country. Cambridge provides significant compliance, technology, and transaction processing support to these financial advisors and their offices.

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