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Customer Retention Advisor Jobs (NOW HIRING)

SZOTT M - 59 CDR

Automotive Service Advisor

Highland, MI · On-site

$65K - $100K/yr

Established customer base Top-performing advisors are rewarded for maintenance recommendations, repair sales, and strong customer retention. Automotive Service Advisor Responsibilities * Greet ...

SZOTT M - 59 CDR

Automotive Service Advisor

Highland, MI · On-site

$65K - $100K/yr

Established customer base Top-performing advisors are rewarded for maintenance recommendations, repair sales, and strong customer retention. Automotive Service Advisor Responsibilities * Greet ...

SZOTT M

Automotive Service Advisor

Highland, MI · On-site

$65K - $100K/yr

Established customer base Top-performing advisors are rewarded for maintenance recommendations, repair sales, and strong customer retention. Automotive Service Advisor Responsibilities * Greet ...

SZOTT M - 59 CDR

Automotive Service Advisor

Highland, MI · On-site

$65K - $100K/yr

Established customer base Top-performing advisors are rewarded for maintenance recommendations, repair sales, and strong customer retention. Automotive Service Advisor Responsibilities * Greet ...

Vomela

Customer Experience Advisor

Indianapolis, IN · On-site

$65K/yr

... CX) Advisor serves as the advisor for assigned retail and direct mail clients. The role is ... customer retention, and profitable growth. What You'll Do... * Strategic Account Management

Vomela

Customer Experience Advisor

Indianapolis, IN · On-site

$65K/yr

... CX) Advisor serves as the advisor for assigned retail and direct mail clients. The role is ... customer retention, and profitable growth. What You'll Do... * Strategic Account Management

Vomela

Customer Experience Advisor

Indianapolis, IN · On-site

$65K/yr

... CX) Advisor serves as the advisor for assigned retail and direct mail clients. The role is ... customer retention, and profitable growth. What You'll Do... * Strategic Account Management

Vomela

Customer Experience Advisor

Indianapolis, IN · On-site

$65K/yr

... CX) Advisor serves as the advisor for assigned retail and direct mail clients. The role is ... customer retention, and profitable growth. What You'll Do... * Strategic Account Management

Western Truck Exchange

Service Advisor

Los Angeles, CA · On-site

Western Truck Exchange is seeking a Service Advisor for our commercial-truck Service Department ... Service sales, upselling, customer-development, or customer-retention experience. * CDK or other ...

Western Truck Exchange

Service Advisor

Los Angeles, CA · On-site

Western Truck Exchange is seeking a Service Advisor for our commercial-truck Service Department ... Service sales, upselling, customer-development, or customer-retention experience. * CDK or other ...

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All JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsCustomer Retention Advisor Jobs

Customer Retention Advisor information

See salary details

$11

$20

$33

How much do customer retention advisor jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for customer retention advisor in the United States is $20.74, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.80 per hour, depending on experience, location, and employer.

What is the difference between Customer Retention Advisor vs Customer Service Representative?

AspectCustomer Retention AdvisorCustomer Service Representative
Primary FocusBuilding long-term customer loyalty and reducing churnHandling customer inquiries and resolving issues
Skills NeededCommunication, relationship management, sales techniquesProblem-solving, communication, product knowledge
Work EnvironmentProactive outreach, account managementReactive support, call center or retail setting
Common CertificationsCustomer service or sales certifications often preferredCustomer service certifications beneficial

While both roles involve customer interaction, a Customer Retention Advisor focuses on maintaining customer loyalty and reducing churn through proactive engagement, whereas a Customer Service Representative primarily responds to customer inquiries and resolves issues. The roles overlap in communication skills and industry usage but differ in their strategic approach and daily responsibilities.

What is a customer retention advisor?

A customer retention advisor is a professional responsible for developing strategies to keep existing customers engaged and loyal to a company. They analyze customer data, communicate with clients, and implement programs to improve satisfaction and reduce churn, often using CRM tools. Strong communication skills and knowledge of customer service are essential for this role.

What is the role of a customer retention advisor?

A customer retention advisor is responsible for maintaining and strengthening relationships with existing customers to encourage repeat business and loyalty. They analyze customer data, address concerns, and develop strategies to improve customer satisfaction, often using CRM tools. Strong communication and problem-solving skills are essential in this role.

What cities are hiring for Customer Retention Advisor jobs?

Cities with the most Customer Retention Advisor job openings:

What states have the most Customer Retention Advisor jobs?

States with the most job openings for Customer Retention Advisor jobs include:

What are popular job titles related to Customer Retention Advisor jobs?

For Customer Retention Advisor jobs, the most frequently searched job titles are:

Customer Retention Advisor jobs near you
Infographic showing various Customer Retention Advisor job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $43,138 per year, or $20.7 per hour.

Senior Customer Renewals Advisor

Iris Software Inc.

Heathrow, FL • On-site

$17 - $23.50/hr

Full-time

Posted 11 days ago

Key responsibilities

  • Managing a dedicated portfolio of education customers, taking ownership of renewals from initial engagement through to successful completion.

  • Delivering an outstanding customer experience by providing quotes, resolving enquiries, and recommending solutions to meet customer needs.

  • Maintaining regular contact with customers, identifying risks, opportunities, and actions required to support successful renewals.

Job description

About IRIS
IRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms.
We're a Great Place to Work® certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast.
Competitive + Bonus + Benefits
Slough or Manchester, UK (Hybrid)
As a Senior Customer Renewals Advisor, you will play a key role in managing and retaining a portfolio of education customers, ensuring they continue to realise maximum value from their IRIS solutions.
Combining a consultative approach with strong commercial awareness, you'll proactively manage renewals, identify opportunities for growth, and build lasting customer relationships. As a senior member of the team, you'll also support the development of colleagues, contribute to continuous improvements, and act as a trusted point of guidance within the Renewals function.
What You'll Be Doing
  • Managing a dedicated portfolio of education customers, taking ownership of renewals from initial engagement through to successful completion.
  • Delivering an outstanding customer experience by providing quotes, resolving enquiries, and recommending the most appropriate solutions to meet customer needs.
  • Driving customer retention and revenue growth through proactive account management and commercial conversations.
  • Maintaining regular contact with customers, identifying risks, opportunities, and actions required to support successful renewals.
  • Managing the renewals pipeline to ensure all contracts are renewed accurately and on time.
  • Providing weekly updates and success plans to the Customer Renewals Manager.
  • Working closely with Sales, Customer Success, Support, Product, and Commercial teams to ensure a seamless customer journey.
  • Generating new opportunities through lead generation and customer referrals.
  • Staying up to date with product developments and industry trends within the education sector.
  • Supporting onboarding activities, coaching colleagues, delivering training, and contributing to team projects and recruitment activities.
  • Acting as a role model within the team by sharing best practice, supporting colleagues, and helping drive high performance.

What We're Looking For
  • Proven experience in customer retention, renewals, account management, or a similar customer-facing commercial role.
  • Previous experience managing customer relationships and achieving retention and revenue targets.
  • Strong commercial awareness with the ability to identify growth opportunities while maintaining customer trust.
  • Experience using Salesforce or similar CRM systems.
  • Excellent written and verbal communication skills, with a professional and consultative approach.
  • Highly organised, with strong attention to detail and the ability to manage multiple priorities.
  • Comfortable working with data, producing reports, and maintaining accurate customer records.
  • A collaborative mindset with the ability to build strong relationships across teams.
  • Resilient and calm under pressure, with strong problem-solving skills.
  • Prior experience within a renewals environment is highly desirable.
  • 5+ years' experience within a renewals or customer retention function would be advantageous.
Why You'll Love Working Here
  • Impact: Your work will influence millions globally.
  • Growth: Continuous learning and career development opportunities.
  • Belonging: A culture that celebrates diversity and empowers every individual.
Ready to Apply?
Click Apply - we're excited to learn about your unique perspective and experience. If you need adjustments during the process, let us know. We're committed to making this opportunity accessible to everyone.
What to expect from our hiring process
Our process is designed to be fair, transparent and straightforward. Stages vary depending on the role - more senior positions may involve additional steps, and some areas include role-specific assessments such as a technical test or case study - but typically you can expect:
  1. Application review - we assess your experience and potential
  2. Initial call - a short conversation to learn about you and share more about the role
  3. Skills assessment - tailored to the position, e.g. case study, coding challenge or portfolio review
  4. Final interview - meet the team and explore how you'll make an IMPACT at IRIS

We'll always walk you through the specific stages at the start of the process so you can prepare with confidence.
If you need any adjustments or accommodations during the process, let us know, we're committed to making this experience accessible for everyone.

Apply