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Customer Retention Supervisor Jobs (NOW HIRING)

AKM Air Solutions

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Field Supervisor

Pearl, MS · On-site

$65K - $100K/yr

The Field Supervisor leads and manages multiple small teams to support customer retention through effective supervision and hands-on leadership. This role involves occasional travel, utilizing CRM ...

Midco

Inside Sales Manager-Retention

Sioux Falls, SD · On-site

Execute successful strategies for residential customer retention that also leverage both ... Minimum of one-year supervisory experience. Work Environment: * Inbound Call Center Environment ...

OneStream, Inc.

Act as a respectful challenger to manage expectations and ensure long-term retention Supervisor ... Customer and account management experience * Management or technology consulting experience

Maid Right

Cleaner/Supervisor

San Antonio, TX · On-site

$13.75 - $17.25/hr

As a Cleaner, supervisor you will be responsible for cleaning residential and light commercial ... revenue through customer retention, and cleaner training. We require some experience for this ...

HUMAN TECHNOLOGIES CORPORATION

Custodial Supervisor

Rome, NY · On-site

$18.66 - $23.05/hr

Requirements * 1. Ensures that supplies are used per product specifications at each supervised site. 2. Supports customer retention activities for assigned sites through proactive problem solving and ...

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Customer Retention Supervisor information

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$58K

$101K

How much do customer retention supervisor jobs pay per year?

As of Sep 11, 2026, the average yearly pay for customer retention supervisor in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What does a customer retention supervisor do?

A Customer Retention Supervisor oversees teams dedicated to keeping existing customers satisfied and loyal to a company. They analyze customer feedback, monitor retention metrics, and implement strategies to reduce customer churn. This role involves coaching staff, resolving escalated issues, and collaborating with other departments to improve overall customer experience. The supervisor ensures that retention goals are met and identifies opportunities for service improvement.

What are the key skills and qualifications needed to thrive as a customer retention supervisor?

To thrive as a Customer Retention Supervisor, you need strong analytical skills, experience in customer service management, and a background in business or a related field. Familiarity with CRM platforms, customer analytics tools, and retention management systems is typically required, along with relevant certifications such as Customer Experience (CX) or CRM certifications. Exceptional interpersonal communication, problem-solving abilities, and leadership are the soft skills that set top performers apart in this role. These skills and qualifications are crucial for developing effective retention strategies, optimizing team performance, and ensuring a positive customer experience that drives loyalty.

What are some common challenges faced by a customer retention supervisor, and how are they typically addressed?

Customer Retention Supervisors often encounter challenges such as managing high customer churn rates and motivating their teams to consistently deliver excellent service. Addressing these issues usually involves analyzing customer feedback and churn data to identify patterns, then implementing targeted retention strategies and training programs. Supervisors also focus on fostering strong team communication and collaboration with sales, marketing, and support departments to ensure a seamless customer experience and drive continuous improvement.

What are popular job titles related to Customer Retention Supervisor jobs?

For Customer Retention Supervisor jobs, the most frequently searched job titles are:

Customer Retention Supervisor jobs near you

Retention Back Office Supervisor (Remote)

Remote

American Income Life Insurance Company
See more jobs at American Income Life Insurance Companyexternal

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 8 days ago

Job description

At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better.
Role Overview:
Could you be our next Retention Back Office Supervisor? American Income Life is looking for a Retention Back Office Supervisor to join the team!
In this role, you will be responsible for managing reinstatement processes and contact center transactions. The Retention Back Office Supervisor will assist with overseeing, tracking, and processing agent conservations for the Customer Retention Department. This position will also oversee waiver of premium and payment processing functions performed from call center retention efforts.
This is a remote / work-from-home position.
What You Will Do:
  • Monitor and assign Back Office tasks while tracking KPI targets for time and accuracy.
  • Ensure audit targets are met and quality feedback is provided.
  • Assist agents with escalation and reinstatement questions and partner with the field to handle questions and concerns timely.
  • Complete reporting for Reinstatement Initiatives and provide management with dedicated status updates and trend reporting.
  • Review and approve refunds processed by Reinstatement Clerks.
  • Manage a team of clerks with varying skill levels, including reviewing, approving, and editing timesheets through Kronos.
  • Oversee overall work product accuracy, hire new staff, and facilitate corrective actions and employee improvement plans as necessary.
  • Assist in all positions as needed.
  • Ensure department goals are met.

What You Can Bring:
  • High School Diploma or Equivalent; Associate degree and/or equivalent work experience preferred.
  • 3 years of previous supervisory experience required; life insurance experience preferred.
  • Ability to work independently, manage remote employees, and meet deadlines.
  • Strong leadership, people, organizational, and time management skills.
  • Ability to handle multiple projects at once with attention to detail.
  • Excellent verbal communication skills and ability to interact professionally with a diverse group.
  • Excellent MS Office skills a must (Word, Excel, and Access a plus); ability to run basic SQL queries.

How American Income Life Will Support You:
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at American Income Life:
  • Competitive compensation designed to reflect your expertise and contribution.
  • Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
  • Robust life insurance benefits and retirement plans, including a pension plan.
  • Paid holidays and time off to support a healthy work-life balance.
  • Parental leave to help our employees welcome their new additions.
  • Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
  • Company-paid counseling for assistance with mental health, stress management, and work-life balance.

  • Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
  • Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At American Income Life, your voice matters.

Apply