Customer Reliability Engineer Jobs in Dallas, TX

Join Our Team as a Site Reliability Engineer (SRE)!

About Us

At Energy Worldnet, Inc. (EWN), we deliver innovative technology solutions that empower our clients and support the future of the energy industry. Our SaaS platform helps organizations operate more safely, efficiently, and compliantly.

We are seeking a highly skilled Site Reliability Engineer (SRE) to help ensure the reliability, availability, and performance of our platform products, including public APIs, customer integrations, and data delivery services.

This role is ideal for an engineer who thrives at the intersection of software engineering and operations-someone passionate about building resilient systems, improving observability, and ensuring customers can rely on our platform for real-time operational and business decisions.

If you're driven by operational excellence, system reliability, and continuous improvement, we'd love to hear from you!

Please note: This is a hybrid role that requires regular onsite collaboration and occasional client visits. Candidates must be willing to relocate to the Dallas-Fort Worth (DFW) area before their start date. Relocation assistance is not provided.

This position requires regular on-site attendance. Through September 30, 2026, employees are expected to work onsite at EWN's current headquarters in Decatur, Texas as required to support collaboration, coaching, decision-making, and business outcomes. Effective October 1, 2026, EWN's headquarters will relocate to Westlake, Texas. Beginning on that date, employees will be required to work onsite in Westlake on Tuesdays, Wednesdays, and Thursdays, with remote work available on Mondays and Fridays. Regular onsite participation is considered an essential function of this role.

Please note: We do not support employment visa sponsorship (e.g., H-1B visa).

What You'll Do

As a Site Reliability Engineer at EWN, you will:

Design and operate highly reliable, scalable, observable, and secure platform services, including public APIs, integrations, and data pipelines
Partner with Principal Engineers during system design and implementation to ensure reliability, fault tolerance, performance, security, and operational readiness are built into platform solutions from the start
Define, implement, and monitor service-level indicators (SLIs), service-level objectives (SLOs), and error budgets
Contribute production-quality code to platform services, shared libraries, and tooling to improve reliability, performance, observability, and operational safety
Design and maintain observability solutions, including monitoring, logging, tracing, alerting, and service health dashboards
Proactively identify and mitigate reliability risks through capacity planning, load testing, and resilience testing
Lead incident response efforts, including coordination, communication, root cause analysis, and post-incident reviews
Collaborate with DevOps Engineers to support infrastructure and CI/CD pipelines and serve as an operational backup when needed
Participate in on-call rotations and respond to service degradation or outages affecting externally consumed services
Drive continuous improvement in reliability, performance, and operational processes

What You'll Bring

Required Skills & Experience

At least 7 years of professional experience operating, supporting, or engineering production software systems
Demonstrated experience improving reliability, availability, performance, or scalability of production systems
Strong experience diagnosing and resolving complex production issues in distributed or service-oriented systems
Experience writing and maintaining production-quality code for automation, tooling, or services
Solid understanding of Site Reliability Engineering principles (SLIs, SLOs, error budgets, incident management)
Experience with distributed systems, API-driven platforms, and service-oriented architectures
Strong debugging, documentation, and operational problem-solving skills
Ability to operate effectively during incidents and high-pressure situations
Excellent communication skills, with the ability to explain complex technical concepts clearly

Preferred Skills & Experience

Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience)
Experience supporting externally consumed services such as public APIs, integrations, or data delivery systems
Experience designing or implementing observability solutions (monitoring, logging, tracing, alerting)
Experience with cloud platforms (Azure, AWS, Google Cloud, or similar)
Experience with containerized or cloud-native architectures
Experience improving CI/CD pipelines, infrastructure-as-code, or operational automation
Experience working within a SaaS or data-driven platform environment
Experience in the oil, gas, or energy industry

Why Join Us?

At EWN, we offer:

Technical Impact & Growth

Play a key role in improving platform reliability, shaping operational practices, and enabling mission-critical systems.

Collaborative Culture

Work alongside talented engineers in a culture focused on learning, shared ownership, and continuous improvement.

Travel Opportunities

Up to 10% travel to corporate HQ or other locations, as needed.

Benefits

(Dependent on eligibility and plan selection)

Medical, Dental, and Vision plans - EWN covers upfront costs for employees and eligible dependent children
Voluntary benefits (life insurance, short-term disability, etc.)
Retirement plan with company match (up to 4%)
Flexible Spending Accounts (Health & Dependent Care)
Health Reimbursement Account (HRA)
Employer-paid Life and AD&D Insurance
Paid Parental Leave

Work Details

Location: Hybrid remote with occasional office or field work
Schedule: Monday-Friday, 8-hour shift between 7:00 AM and 5:30 PM CT
Environment: Home office with collaborative project engagement

Ready to Help Power Reliable Systems?

Join a team where your work ensures stability, performance, and trust in critical platform services. At EWN, your contributions directly support innovation, safety, and operational excellence across the energy industry.

Apply today to become a Site Reliability Engineer at Energy Worldnet, Inc.

EEO Statement

Energy Worldnet, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Disclaimer

Applicants may be subject to a background check. Employees must be able to perform the essential functions of this role with or without reasonable accommodations. EWN reserves the right to revise or assign additional duties as necessary.

Application Deadline

Applications are accepted on a rolling basis.