Customer Reliability Engineer Jobs in Alice, TX (NOW HIRING)

Job Posting End Date

09-14-2026

Please note the job posting will close on the day before the posting end date.

Job Summary

The Vice President of Transmission Field Services is responsible for the safe, reliable, compliant, and cost-effective operation, maintenance, construction support, and restoration of the company's transmission system field operations. This role provides strategic and operational leadership for transmission line, substation, relay/protection field services, emergency response, contractor management, and workforce development activities across the service territory.

Job Description

WHAT YOU'LL DO

• Ensures operational excellence through strong safety leadership, execution discipline, regulatory compliance, financial stewardship, and continuous improvement initiatives while enabling grid modernization, system resiliency, and customer reliability objectives.
• Partners closely with Transmission Engineering, Asset Management, System Operations, Supply Chain, Vegetation Management, Regulatory, and Operating Company operations leadership.
• Provides input, direction, and leadership on transmission operations matters for the transmission organization and others in AEP, and in pertinent forums outside AEP.
• Provides compliance with all applicable safety and reliability standards, contractual and tariff obligations, and all federal, state, and local regulations and laws in the operation of AEP's transmission assets.
• Develops, coordinates and delivers the Transmission Field Services' safety program in alignment with the Transmission and Corporate safety goals.

WHAT WE'RE LOOKING FOR

Education:

• Bachelor's degree in engineering, Engineering Technology, Construction Management, Business Administration or related technical field or equivalent education and/or experience. BSEE from an ABET accredited college, MSEE preferred.

Work Experience:

• Minimum of 12 years of progressively responsible utility industry experience in electric transmission or distribution operations, field services, construction, maintenance, engineering, or related operational disciplines.
• Typically possesses seven (7) years of leadership experience managing large operational organizations, including multi-level leadership responsibility.
• Other degree or a high school diploma/ or equivalent will be considered with typically 16+ years of experience in electric utility operations with demonstrated progression in leadership roles.
• Demonstrated experience leading field operations for a large electric utility, transmission owner/operator, or comparable infrastructure organization.

Other Must Haves:

Experience managing:

• Transmission and Distribution line operations and maintenance
• Substation operations and maintenance
• Emergency restoration and storm response
• Contractor and vendor management
• Capital and O&M budget execution
• Workforce safety and operational performance
• Proven ability to lead geographically dispersed teams in a 24/7 operational environment.
• Experience working within regulated utility environments, including compliance with NERC, FERC, OSHA, and applicable state regulatory requirements.
• Demonstrated success leading operational transformation, reliability improvement, process improvement, or organizational change initiatives.
• Demonstrated ability to communicate effectively and present ideas clearly both orally and in writing, including making presentations and recommendations to senior management and external audiences.

Preferred Qualifications:

• Strong customer focus and experience serving customers.
• Strong knowledge of: High-voltage transmission systems, transmission maintenance strategies. grid resiliency programs, Incident Command system (ICS) and emergency restoration management, reliability-centered maintenance principles, utility work management systems and asset analytics.
• Experience integrating field operations with engineering, asset strategy, and capital planning functions.
• Proven track record of improving safety performance, reliability metrics, and operational efficiency.
• Experience leading union and non-union workforces.
• Strong financial acumen with responsibility for large capital and O&M budgets.

Desirable Competencies:

• Safety leadership and operational accountability
• Strategic thinking and execution
• Crisis leadership and emergency response management
• Organizational leadership and talent development
• Collaboration and influence across business units
• Change leadership and continuous improvement
• Financial and business acumen
• Decision-making in high-risk operational environments

What You'll Get:

• Base salary
• Annual bonus
• Long-term incentive
• 401K match
• AEP Pension
• Comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

Where Putting the Customer First Powers Everything We Do!
At AEP, we're more than just an energy company - we're a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

#AEPCareers

#LI-ONSITE

Compensation Data

Compensation Grade:

SP20-014

Compensation Range:

$260,109.00 - $338,142.00

The Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.