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Customer Reliability Engineer Jobs in McKinney, TX

Coherent

Reliability Engineer

Sherman, TX · On-site

$88K - $111K/yr

Present reliability test results and recommendations to management, customers, and cross-functional teams Education & Experience * B.S. or M.S. in Physics, Engineering, Materials Science, Statistics ...

II-VI Aerospace & Defense

Reliability Engineer

Sherman, TX · On-site

$88K - $111K/yr

Present reliability test results and recommendations to management, customers, and cross-functional teams Education & Experience * B.S. or M.S. in Physics, Engineering, Materials Science, Statistics ...

II-VI Incorporated

Reliability Engineer

Sherman, TX · On-site

$88K - $111K/yr

Present reliability test results and recommendations to management, customers, and cross-functional teams Education & Experience * B.S. or M.S. in Physics, Engineering, Materials Science, Statistics ...

Coherent Corp.

Reliability Engineer

Sherman, TX · On-site

$88K - $111K/yr

Present reliability test results and recommendations to management, customers, and cross-functional teams Education & Experience * B.S. or M.S. in Physics, Engineering, Materials Science, Statistics ...

Raytheon

Principal Reliability Engineer

Dallas, TX

$101K - $127K/yr

Coach other Reliability engineers and work with functional leadership in identifying and ... Customer focus and collaboration skills. * Excellent written and oral communication skills ...

Wells Fargo

Lead Platform Reliability Engineer

Irving, TX · On-site

$98K - $123K/yr

... customer impact occurs * Perform deep performance analysis across infrastructure layers ... Identify reliability risks and communicate technical recommendations to engineering leaders and ...

eNett

Staff Site Reliability Engineer

Dallas, TX · On-site

$56.50 - $75/hr

Our diverse product ecosystem supports a wide array of customer businesses and generates rich ... As a Staff SRE, you will play a pivotal role in shaping the reliability engineering strategy at WEX.

WEX

Staff Site Reliability Engineer

Dallas, TX · On-site

$56.50 - $75/hr

Our diverse product ecosystem supports a wide array of customer businesses and generates rich ... As a Staff SRE, you will play a pivotal role in shaping the reliability engineering strategy at WEX.

Apex Systems

Site Reliability Engineer II

Plano, TX · On-site

$83 - $138/hr

Site Reliability Engineer (SRE) Location: Plano, Texas (Onsite) Employment Type: Contract Contract ... Dedicated customer service team for Consultants. * Certified Career Coach. * Full list of benefits ...

JPMorgan Chase & Co

Site Reliability Engineer III

Plano, TX · On-site

$53.25 - $70.75/hr

As a Site Reliability Engineer III at JPMorgan Chase within the Employee Platforms, you will solve ... customers * Applies enterprise-authorized AI capabilities within the work environment to identify ...

JPMorgan Chase & Co.

Site Reliability Engineer III

Plano, TX · On-site

$53.25 - $70.75/hr

As a Site Reliability Engineer III at JPMorgan Chase within the IP, you will solve complex and ... customers * Applies enterprise-authorized AI capabilities within the work environment to identify ...

JPMorgan Chase & Co

Site Reliability Engineer III

Plano, TX · On-site

$53.25 - $70.75/hr

As a Site Reliability Engineer III at JPMorgan Chase within the IP, you will solve complex and ... customers * Applies enterprise-authorized AI capabilities within the work environment to identify ...

Autodesk Inc.

Senior Site Reliability Engineer

Plano, TX · On-site

$54.50 - $72.50/hr

As a Senior Site Reliability Engineer at Autodesk, you can help us build and operate reliable ... Success in this role requires strong technical judgment, a customer-focused mindset, and a passion ...

Autodesk

Senior Site Reliability Engineer

Plano, TX · On-site

$54.50 - $72.50/hr

As a Senior Site Reliability Engineer at Autodesk, you can help us build and operate reliable ... Success in this role requires strong technical judgment, a customer-focused mindset, and a passion ...

Cloud BC Labs

SRE Lead

Dallas, TX · On-site

$56.50 - $75/hr

Required Skills & Experience As a Senior SRE Lead, you will lead the implementation, optimization, and maintenance of production systems at the customer site. You will work closely with cross ...

JPMorgan Chase & Co.

Site Reliability Engineer III

Plano, TX · On-site

$53.25 - $70.75/hr

As a Site Reliability Engineer III at JPMorgan Chase within the Employee Platforms, you will solve ... customers * Applies enterprise-authorized AI capabilities within the work environment to identify ...

JP Morgan Chase

Site Reliability Engineer III

Plano, TX · On-site

$53.25 - $70.75/hr

As a Site Reliability Engineer III at JPMorgan Chase within the Employee Platforms, you will solve ... customers * Applies enterprise-authorized AI capabilities within the work environment to identify ...

JP Morgan Chase

Site Reliability Engineer III

Plano, TX · On-site

$53.25 - $70.75/hr

As a Site Reliability Engineer III at JPMorgan Chase within the IP, you will solve complex and ... customers * Applies enterprise-authorized AI capabilities within the work environment to identify ...

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Showing results 1-20

All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in McKinney, TX

Customer Reliability Engineer information

See McKinney, TX salary details

$56.6K

$109.5K

$130.9K

How much do customer reliability engineer jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer reliability engineer in McKinney, TX is $109,483.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,100.00 and $119,700.00 per year, depending on experience, location, and employer.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much do customer reliability engineers get paid?

Customer Reliability Engineers typically earn a median annual salary between $80,000 and $130,000, depending on experience, location, and industry. They often require skills in cloud platforms, troubleshooting, and automation tools, which can influence compensation levels.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They analyze system issues, collaborate with development and support teams, and implement solutions to improve customer experience, often using monitoring tools and technical troubleshooting skills.

What are popular job titles related to Customer Reliability Engineer jobs in McKinney, TX?

For Customer Reliability Engineer jobs in McKinney, TX, the most frequently searched job titles are:

What cities near McKinney, TX are hiring for Customer Reliability Engineer jobs?

Cities near McKinney, TX with the most Customer Reliability Engineer job openings:

Customer Reliability Engineer jobs near you
Infographic showing various Customer Reliability Engineer job openings in McKinney, TX as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $109,483 per year, or $52.6 per hour.

Reliability Engineer

Coherent

Sherman, TX • On-site

$88K - $111K/yr

Full-time

Re-posted yesterday

Job description

Primary Duties & Responsibilities

  • Develop and execute qualification plans for new products and technologies

  • Design and oversee reliability testing including burn-in, life test, HTOL, TC, thermal shock, damp heat, HAST

  • Provide instructions and technical guidance to technicians and operators performing reliability stresses and tests

  • Analyze accelerated stress data to determine acceleration factors, lifetime projections, FIT, reliability confidence intervals

  • Perform statistical analysis using JMP, Excel, SQL, or similar tools to identify reliability trends and degradation mechanisms

  • Determine samples requiring physical failure analysis and coordinate FA activities

  • Interpret results from SEM, FIB, EDX, cross-section analysis, material analysis, and related techniques

  • Drive corrective actions and reliability improvements through root-cause investigations

  • Develop, validate, and optimize electrical and optical test methodologies for photodiodes and laser devices

  • Improve test capability, measurement accuracy, throughput, repeatability, and reproducibility

  • Author Qualification Test Reports (QTRs), reliability assessments, and customer-facing reliability documentation

  • Present reliability test results and recommendations to management, customers, and cross-functional teams

Education & Experience

  • B.S. or M.S. in Physics, Engineering, Materials Science, Statistics, Applied Mathematics, or related technical discipline
  • 3+ years of experience in semiconductor reliability, optoelectronic device engineering, product engineering, test engineering, or related fields
  • Experience working with semiconductor optoelectronic devices or optical communication components
  • Experience planning, executing, and analyzing engineering experiments

Skills

  • Reliability analysis and lifetime modeling
  • Statistical analysis using JMP, Excel, Python, or equivalent tools
  • Design of Experiments (DOE)
  • SQL and data analysis tools
  • Strong understanding of III-V semiconductor device physics
  • Knowledge of laser and photodiode operation, performance characterization, and degradation mechanisms
  • Optical and electrical test development for photodiodes and laser devices
  • Reliability and qualification standards for semiconductor and optoelectronic products
  • Ability to manage multiple projects simultaneously and meet aggressive deadlines
  • Strong technical communication skills, both written and verbal
  • Excellent problem-solving and root-cause investigation skills
  • Effective collaboration within cross-functional engineering teams

Working Conditions

  • Ability to work in a semiconductor cleanroom environment
  • Support qualification and production activities in a 24/7 manufacturing environment

Physical Requirements

  • Work in a Class 100/1000 cleanroom environment for extended periods
  • Wear full cleanroom attire
  • Stand and sit for extended periods as required
  • Handle test hardware and measurement equipment

Safety Requirements

All employees are required to follow the site EHS procedures and Coherent Corp. Corporate EHS standards.

Quality and Environmental Responsibilities

Depending on location, this position may be responsible for the execution and maintenance of the ISO 9000, 9001, 14001 and/or other applicable standards that may apply to the relevant roles and responsibilities within the Quality Management System and Environmental Management System.

Culture Commitment

Ensure adherence to company's values (ICARE) in all aspects of your position at Coherent Corp.:

Integrity - Create an Environment of Trust

Collaboration - Innovate Through the Sharing of Ideas

Accountability - Own the Process and the Outcome

Respect - Recognize the Value in Everyone

Enthusiasm - Find a Sense of Purpose in Work


 

Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.


 

If you need assistance or an accommodation due to a disability, you may contact us at talentacquisition@coherent.com.


 

Coherent is a global leader in lasers, engineered materials and networking components. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets. Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard-work through a competitive compensation program. It's an exciting opportunity to work for a company that offers stability, longevity and growth. Come Join Us!
Note to recruiters and employment agencies: We will not pay for unsolicited resumes from recruiters and employment agencies unless we have a signed agreement and have required assistance, in writing, for a specific opening.

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