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Customer Reliability Engineer Jobs in Katy, TX (NOW HIRING)

Reliability Engineer

Houston, TX · On-site

$100K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Posting/External Job Title Reliability Engineer Location Houston, TX 77058 US (Primary) Kennedy ... We ensure customer success with a modern approach and experienced leadership. Driven by an ...

Reliability Engineer

Houston, TX · On-site

$97K - $123K/yr

Plan and implement reliability engineering strategy, including implementation practices and ... Prepare technical documentation and presentations for peers, management, and external customers and ...

Reliability Engineer

Houston, TX · On-site

$97K - $123K/yr

Plan and implement reliability engineering strategy, including implementation practices and ... Prepare technical documentation and presentations for peers, management, and external customers and ...

Reliability Engineer

Houston, TX · On-site

$97K - $123K/yr

  • Medical

  • Life

  • Retirement

  • PTO

... customers, investors, and society. Come Join an Inclusive Team In this position you will be ... General knowledge of project management, reliability engineering, and root cause analysis. * Must ...

Principal Reliability Engineer

Houston, TX

$97K - $123K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Coach other Reliability engineers and work with functional leadership in identifying and ... Customer focus and collaboration skills. * Excellent written and oral communication skills ...

Senior Principal Reliability Engineer

Houston, TX

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Senior Principal Reliability Engineer will develop and implement Reliability engineering ... Customer focus and collaboration skills. * Excellent written and oral communication skills ...

Senior Reliability Engineer

Houston, TX

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking for a Senior Reliability Engineer to join our team located in Tucson, AZ. What You ... Customer focus and collaboration skills. * Excellent written and oral communication skills ...

Reliability Engineer II

Houston, TX

$97K - $123K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking for a Reliability Engineer II to join our team located in Tucson, AZ. What You Will ... Customer focus and collaboration skills. * Excellent written and oral communication skills ...

Site Reliability Engineer

Houston, TX · On-site

$52.75 - $70.25/hr

Partner with Level 1 support teams, DevOps, Engineering, and customers to inform decisions and implement improvements. * Collaborate with Level 2 Site Reliability Engineering teams offshore as well ...

Site Reliability Engineer III

Houston, TX · On-site

$54.50 - $72.25/hr

  • Medical

  • Retirement

As a Site Reliability Engineer III at JPMorgan Chase within the Corporate Technology, Corporate Know Your Customer (KYC) team, you will solve complex and broad business problems with simple and ...

Site Reliability Engineer

Houston, TX · On-site

$54.50 - $72.25/hr

Partner with Level 1 support teams, DevOps, Engineering, and customers to inform decisions and implement improvements. * Collaborate with Level 2 Site Reliability Engineering teams offshore as well ...

Site Reliability Engineer

Houston, TX · On-site

$55.25 - $73.50/hr

As a Site Reliability Engineer, you will be responsible for: Operational Excellence & Incident ... Service Above All This drives us to anticipate our customers' needs and work with them to deliver ...

Site Reliability Engineer

Houston, TX · On-site

$54.50 - $72.25/hr

As a Site Reliability Engineer, you will be responsible for: Operational Excellence & Incident ... Service Above All This drives us to anticipate our customers' needs and work with them to deliver ...

Site Reliability Engineer

Houston, TX · On-site

$55.25 - $73.50/hr

As a Site Reliability Engineer, you will be responsible for: Operational Excellence & Incident ... Service Above All This drives us to anticipate our customers' needs and work with them to deliver ...

Site Reliability Engineer

Houston, TX · On-site

$55.25 - $73.50/hr

As a Site Reliability Engineer, you will be responsible for: Operational Excellence & Incident ... Service Above All This drives us to anticipate our customers' needs and work with them to deliver ...

Mechanical Reliability Engineer

Spring, TX · On-site

$105.05 - $161.80/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

... customer requests or issues related to reliability, ensuring timely resolution while liaising with the relevant stakeholders. • Provides consultation to product development architecture teams for ...

Mechanical Reliability Engineer

Spring, TX

$105K - $161K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Mechanical Reliability Engineer Description - This role is responsible for leading overall ... Proactively addresses customer requests or issues related to reliability, ensuring timely ...

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Showing results 1-20

Customer Reliability Engineer information

See Katy, TX salary details

$56K

$108.2K

$129.4K

How much do customer reliability engineer jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer reliability engineer in Katy, TX is $108,238.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,000.00 and $118,400.00 per year, depending on experience, location, and employer.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) works with clients to ensure the reliability, performance, and availability of products or services. They analyze system issues, develop solutions, and often collaborate with engineering teams to improve infrastructure and customer experience, typically using monitoring tools and technical expertise. CREs may also provide technical support and guidance to help clients optimize their use of the company's offerings.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

What are popular job titles related to Customer Reliability Engineer jobs in Katy, TX?

For Customer Reliability Engineer jobs in Katy, TX, the most frequently searched job titles are:

What cities near Katy, TX are hiring for Customer Reliability Engineer jobs?

Cities near Katy, TX with the most Customer Reliability Engineer job openings:

$84K - $112K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago


Job description

What You'll Be Doing

Job Scope: This position will be responsible for typical reliability engineering duties including strategic development and optimization of asset strategies through loss elimination, risk management, and life cycle asset management. Furthermore, this individual will be responsible for facilitating root cause analysis of plant or business operations failures and helping to prioritize outage work orders based upon risk and criticality. Working alongside the client's reliability team, the individual is expected to make an immediate impact on operational efficiency by prioritizing the actions of the site aimed at improved asset availability.

This position does require travel between sites including but not limited to TN, AL, and TX

Primary responsibilities will include but are not limited to:

  • Serve as subject matter expert in the field of Reliability.

  • Drive the adoption of established Maintenance & Reliability Best Practices.

  • Design or modify asset care strategies and procedures using Risk-based and other (RCM, FMEA) methods.

  • Collaborate with technical resources to solve chronic equipment problems.

  • Lead equipment failure investigations using root cause analysis, 5-Why, and/or other analytic techniques.

  • Provide technical guidance to production, technical, engineering, etc., in support of continuous improvement efforts.

  • Provide guidance to maintenance personnel in precision repair, maintenance, and installation of equipment.

  • Analyze the costs and benefits of equipment options to meet customer reliability objectives.

  • Create or modify site procedures to stay current with industry best practices.

Ideal Background

Education: Bachelor or Master of Science degree in Mechanical Engineering from an accredited university is required.

Certification: Professional Engineering registration is highly preferred.

Experience: This position requires 5 or more years of relevant industrial experience in reliability engineering.

Knowledge, Skills and Abilities Required:

  • Strong background and broad-based experience in the field of maintenance, reliability, or engineering preferred.

  • A practical knowledge of current maintenance & reliability best practices and condition monitoring technologies is required.

  • Responsiveness and professionalism are critical as this position communicates with Manufacturing Directors, Plant Engineers, Superintendents, and other customers frequently.

  • Must be analytical and can problem solve in a concise and logical manner.

  • Ability to communicate effectively, both verbally and in writing, and manage expectations to create trust and credibility across a broad spectrum of the company.

  • Ability to interpret financial and nonfinancial data and clearly articulate the economic impact of significant decisions.

  • Process Safety Management experience, and certification as a Certified Maintenance & Reliability Professional (CMRP) is preferred.

Physical Requirements:

  • Ability to sit or stand for long periods of time.

  • Ability to walk reasonable distances, potentially on uneven ground or catwalks, and ascend stairs.

  • Ability to climb ladders and otherwise navigate through industrial/manufacturing settings and around equipment/installations.

  • Ability to stoop, bend, crouch, kneel, and crawl.

  • Ability to maneuver in confined spaces.

  • Ability to reach with both arms.

  • Ability to walk reasonable distances, potentially on uneven ground, and ascend stairs.

Hargrove Culture

We work to create an environment founded on trust, personal integrity, and a "team mentality" so that each person understands the value of their contributions both on a project and company-wide level. We know that each person on our team contributes to the success of our company by pairing expertise and passion to meet and exceed the needs of the clients we serve across the globe.

Our safety culture protects and promotes the well-being of every person who works with us and every person touched by our work.

As a 100% Teammate owned company, we proudly offer a comprehensive benefits package including, paid holidays, personal paid time off, medical, dental, vision, life, and disability insurance, 401(k), and other benefits to eligible Teammates.

Equal Opportunity Employment Statement

Hargrove is an Equal Opportunity/Affirmative Action employer. We do not discriminate based upon race, color, national origin, religion, age, sex (including gender, sexual orientation, pregnancy, sexual identity, marital or family status), disability, military service or obligations, veteran status, or any other characteristic protected by law.

Hargrove is a drug-free workplace.

The selected candidate must be authorized to work in the United States.