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Customer Reliability Engineer Jobs in Katy, TX (NOW HIRING)

Hp

Mechanical Reliability Engineer

Spring, TX

$105K - $161K/yr

Mechanical Reliability Engineer Description - This role is responsible for leading overall ... Proactively addresses customer requests or issues related to reliability, ensuring timely ...

SAIC

Spacecraft System and Reliability Engineer

Houston, TX · On-site

$97K - $123K/yr

... . This position offers an exciting and challenging opportunity to support NASA's present and ... SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery ...

804 Technology

Design Liaison Engineer

Houston, TX

$50 - $52.50/hr

... customer reliability and performance * Deliver engineering drawings such as P&ID (Process and Instrumentation Diagram), General Arrangement Drawings, Assembly Drawings, redline markup, work ...

Acara Solutions

Engineer 2

Houston, TX · On-site

$50/hr

Review customer and fleet data to support redesign efforts that improve customer reliability and ... Deliver engineering drawings such as P&ID (Process and Instrumentation Diagram), General ...

Jitsu, Inc.

Senior DevOps/Platform Engineer

Houston, TX · On-site

$120 - $147/hr

A customer-first mindset and strong attention to detail * 5+ years as a DevOps or Site Reliability Engineer * Bonus: A sense of humor Nice to Have -- AI & AIOps Our core need is a strong senior ...

Lonza

Senior Process Engineer - Viral Vector

Houston, TX

$99K - $128K/yr

Collaborate with Reliability engineer to improve equipment reliability and support maintenance ... If you're ready to help turn our customers' breakthrough ideas into viable therapies, we look ...

Lonza

Senior Process Engineer - Viral Vector

Houston, TX · On-site

$99K - $128K/yr

Collaborate with Reliability engineer to improve equipment reliability and support maintenance ... If you're ready to help turn our customers' breakthrough ideas into viable therapies, we look ...

Lonza

Senior Process Engineer - Viral Vector

Houston, TX · On-site

$110 - $150/hr

Collaborate with Reliability engineer to improve equipment reliability and support maintenance ... If you're ready to help turn our customers' breakthrough ideas into viable therapies, we look ...

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Showing results 21-40

All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Katy, TX

Customer Reliability Engineer information

See Katy, TX salary details

$56K

$108.2K

$129.4K

How much do customer reliability engineer jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer reliability engineer in Katy, TX is $108,238.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,000.00 and $118,400.00 per year, depending on experience, location, and employer.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much do customer reliability engineers get paid?

Customer Reliability Engineers typically earn a median annual salary between $80,000 and $130,000, depending on experience, location, and industry. They often require skills in cloud platforms, troubleshooting, and automation tools, which can influence compensation levels.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They analyze system issues, collaborate with development and support teams, and implement solutions to improve customer experience, often using monitoring tools and technical troubleshooting skills.

What are popular job titles related to Customer Reliability Engineer jobs in Katy, TX?

For Customer Reliability Engineer jobs in Katy, TX, the most frequently searched job titles are:

What job categories do people searching Customer Reliability Engineer jobs in Katy, TX look for?

The top searched job categories for Customer Reliability Engineer jobs in Katy, TX are:

What cities near Katy, TX are hiring for Customer Reliability Engineer jobs?

Cities near Katy, TX with the most Customer Reliability Engineer job openings:

Customer Reliability Engineer jobs near you

Mechanical Reliability Engineer

HP Development Company, L.P.

Spring, TX • On-site

$105K - $161K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 16 days ago

Job description

Mechanical Reliability Engineer
Description -
This role is responsible for leading overall mechanical and reliability programs for the Personal Systems Quality team. Provides advanced failure analysis, root cause identification, and corrective actions for reliability issues across various product stages. Provides mechanical product analysis during the NPI phase using DFX principles. The role collaborates with cross-functional teams and actively promotes reliability activities.
*Onsite in Spring office is required 4-days a week
Responsibilities:
• Provides advanced failure analysis, root cause identification, and corrective actions for reliability concerns and/or issues during development, manufacturing and field operations.
• Analyzes field quality data to identify areas for prevention of failure and improved detection of product issues.
• Develops new acceleration techniques and analytical tools to assure the early identification of potential problems with new products, packaging, processes, and product reliability.
• Proactively addresses customer requests or issues related to reliability, ensuring timely resolution while liaising with the relevant stakeholders.
• Provides consultation to product development architecture teams for material component selection, and associated reliability test plans.
• Provides analysis during NPI Phase through RFQ proposal reviews, CAD reviews, and DFX tear downs.
• Provides NUD mitigation and test plans and develops Issue Prevention.
• Actively mentors less-experienced engineers in the field of reliability and contributes to their growth in the organization.
Education & Experience Recommended:
• Four-year or Graduate Degree in Mechanical, Electrical, Systems or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of work experience, preferably in reliability modeling and analysis, root cause analysis, or a related field.
Knowledge & Skills:
• Mechanical Design/3D Modeling capabilities
• Thorough hands-on and theoretical experience in Reliability Lab environment
• Experience in failure analysis techniques: microscopy, X ray, cross-sectioning- thermal imaging, etc.
• Root cause analysis processes: 8D, Fishbone, etc.
• Risk assessments using FMEA
• Proficiency in DOE for reliability optimization
• Ability to drive Design for Manufacturing/Quality/Reliability initiatives during product development
The pay range for this role is $105,050 to $161,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Benefits:
HP offers a comprehensive benefits package for this position, including:
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Long term/short term disability insurance
  • Employee assistance program
  • Flexible spending account
  • Life insurance
  • Generous time off policies, including;
  • 4-12 weeks fully paid parental leave based on tenure
  • 11 paid holidays
  • Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Job -
Quality
Schedule -
Full time
Shift -
No shift premium (United States of America)
Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"

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