Customer Reliability Engineer Jobs in Victoria, TX

Introduction
IBM Quantum is building the world's leading quantum computing systems, software, and cloud services. The Data Engineer in this role will design and operate the data pipelines that power insight into quantum hardware performance, system reliability, user workloads, and platform operations. You will work closely with quantum hardware, firmware, cloud, and product teams to turn diverse technical datasets into trusted analytics assets that guide decision-making across IBM Quantum's roadmap.
Your role and responsibilities
As a Data Engineer specializing in Data Integration, you will design and build solutions to transfer data from operational and external environments to the business intelligence environment. Your expertise will ensure the seamless flow of data throughout the business intelligence solution's lifecycle. Your primary responsibilities will include:

• Design Data Integration Solutions: Create and implement Extract, Transform, and Load (ETL) processes to facilitate data transfer between environments
• Develop ETL Processes: Build and maintain efficient ETL processes to ensure accurate and timely data flow, adhering to best practices and industry standards.
• Ensure Seamless Data Flow: Monitor and troubleshoot data integration issues, collaborating with stakeholders to resolve problems and optimize data flow.
• Optimize Data Integration Solutions: Continuously evaluate and improve data integration solutions, identifying opportunities for process improvements and efficiency gains.

Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
•

• Design, build, and maintain scalable, reliable data pipelines supporting analytics, operational dashboards, and hardware performance insights for IBM Quantum systems.
• Contribute towards building IBM Quantum's Lakehouse by implementing scalable data connectors.
• Develop and operate ETL/ELT workflows and tooling with a focus on data quality, accuracy, timeliness, and continuous improvement.
• Apply advanced SQL skills using PostgreSQL and Presto to support analytical workloads, including complex queries and performance tuning.
• Build and operate orchestration workflows in Apache Airflow, including dependency management, retries, backfills, monitoring, and operational reliability.
• Implement data transformations and validations using Python (e.g., pandas and related libraries).
• Support large-scale batch processing for high-volume, heterogeneous datasets, including system telemetry, experiment metadata, cloud operations data, and device performance metrics.
• Work with streaming platforms such as Apache Kafka or IBM Event Streams to consume event-driven data from distributed quantum systems and services.
• Apply streaming architecture concepts including topics, partitions, consumer groups, and schema evolution.
• Integrate multiple technical data sources-quantum hardware telemetry, calibration data, experiment logs, job execution data, user activity, system health metrics-into trusted analytical datasets.
• Collaborate with quantum hardware, software, product, SRE, and analytics teams to translate requirements into robust, production-ready data solutions.
• Use Git-based version control, contribute via code reviews, and follow industry-standard software engineering best practices.

Preferred technical and professional experience

• Experience with Lakehouse solutions and architectures, including IBM watsonx.data
• Experience with distributed analytics engines such as Presto/Trino, or Apache Spark
• Familiarity with data modeling techniques for analytical and reliability engineering use cases.
• Exposure to data governance concepts such as access control, dataset ownership, lineage, and lifecycle management.
• Experience operating data pipelines in cloud-based or distributed environments (e.g., hybrid cloud, containerized systems).
• Experience working with hardware telemetry, infrastructure monitoring data, or high-volume operational datasets.
• Interest in or exposure to quantum computing, advanced hardware systems, cryogenics, or other deep-technology platforms.

ABOUT BUSINESS UNIT
IBM Research is the organic growth engine of IBM and an innovation engine for our customers and partners. As part of this mission, IBM Research anticipates and examines 'What's Next in Computing' to ultimately create and integrate the technologies the world relies upon to solve big challenges and unlock new opportunities. We create and pioneer new markets for IBM, our partners and customers as exemplified in our ongoing quest to reach practical and large-scale quantum computing. Across IBM Research, we realize the power and potential to accelerate discovery with our partners and clients by combining the power of high performance computing, AI, and Quantum, all integrated through the hybrid cloud.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
OTHER RELEVANT JOB DETAILS
IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:
- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
- Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences
We consider qualified applicants with criminal histories, consistent with applicable law.
This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.