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Customer Reliability Engineer Jobs in Florida (NOW HIRING)

UKG, Inc.

Manager Database Reliability Engineer

Sunrise, FL · On-site

$145K - $209K/yr

The code you ship, the decisions you make, and the care you show a customer all add up to real ... Lead and mentor a team of Database Reliability Engineers supporting multiple database technologies ...

Deepwatch

Manager Site Reliability Engineering

Tampa, FL · On-site +1

$53.75 - $71.50/hr

... customers. By embracing our values, we create a culture of excellence that is dedicated to ... Lead and grow a small high caliber global SRE Team , managing US based engineers. Lead the ...

RELX

Senior Site Reliability Engineer II

Boca Raton, FL · On-site +1

$125K - $209K/yr

Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering ... We are hiring a hands-on Senior Site Reliability Engineer (SRE) to actively build, operate, and ...

Analytic Partners

Site Reliability Engineer

Miami, FL · On-site

$54.50 - $72.50/hr

Own the Internal Developer Platform (IDP) as a product, treating engineering teams as customers and optimizing for reliability, usability, and delivery velocity. * Define and execute a platform ...

TransUnion

Staff Site Reliability Engineer

Boca Raton, FL · On-site

$54 - $72/hr

Plans and leads high-risk maintenance events with minimal to no customer impact. Standards & Team ... Reliability Engineering, Platform Engineering, or related fields - with a proven track record of ...

Transunion

Staff Site Reliability Engineer

Boca Raton, FL · On-site

$54 - $72/hr

Plans and leads high-risk maintenance events with minimal to no customer impact. Standards & Team ... Reliability Engineering, Platform Engineering, or related fields - with a proven track record of ...

FIS

Site Reliability Engineer (AWS)

Jacksonville, FL · Hybrid

$52.75 - $70.25/hr

This position is under our CTO org to support SRE functions for innovation and growth for the ... customer-centric innovation and automation, and position the organization as a leader in the ...

Kraton

Fixed Equipment Reliability Engineer

Panama City, FL · On-site

$91K - $115K/yr

... customers and to the world. We are looking to hire a key member of our Operations team at our ... The Fixed Equipment Reliability Engineer is responsible for the fixed equipment mechanical ...

Kraton

Fixed Equipment Reliability Engineer

Panama City, FL · On-site

$91K - $115K/yr

... customers and to the world. We are looking to hire a key member of our Operations team at our ... The Fixed Equipment Reliability Engineer is responsible for the fixed equipment mechanical ...

Deloitte

ServiceNow SRE Engineering Manager

Lake Mary, FL · On-site

$49.75 - $66.25/hr

As a Manager, ServiceNow SRE Engineer , you will actively engage in your engineering craft, taking ... Customer-Centric Engineering: Develop lean engineering solutions through rapid, inexpensive ...

Deloitte

Manager, SRE Engineer - PxE ERM

Tallahassee, FL · On-site

$54.25 - $72/hr

As a Manager, SRE Engineer , you will actively engage in your engineering craft, taking a hands-on ... Customer-Centric Engineering: Develop lean engineering solutions through rapid, inexpensive ...

Deloitte

Manager, SRE Engineer - PxE ERM

Jacksonville, FL · On-site

$52.75 - $70.25/hr

As a Manager, SRE Engineer , you will actively engage in your engineering craft, taking a hands-on ... Customer-Centric Engineering: Develop lean engineering solutions through rapid, inexpensive ...

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Showing results 1-20

All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Florida

Customer Reliability Engineer information

See Florida salary details

$45.6K

$88.2K

$105.4K

How much do customer reliability engineer jobs pay per year?

As of Jun 12, 2026, the average yearly pay for customer reliability engineer in Florida is $88,160.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,600.00 and $96,400.00 per year, depending on experience, location, and employer.

How does a Customer Reliability Engineer typically interact with both clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) works with clients to ensure the reliability, performance, and availability of products or services. They analyze system issues, develop solutions, and collaborate with engineering teams to improve customer experience, often using monitoring tools and technical expertise. CREs typically have strong problem-solving skills and may hold certifications related to systems or cloud platforms.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much does an SRE get paid?

SREs (Site Reliability Engineers) typically earn a median salary ranging from $100,000 to $150,000 annually, depending on experience, location, and company size. Senior SREs with specialized skills in automation, cloud platforms, and monitoring tools can earn higher compensation, often exceeding $180,000 per year.

What is a Customer Reliability Engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What engineers make $500,000?

Senior-level engineers in fields such as software engineering, data engineering, and cloud infrastructure can earn $500,000 or more annually, especially with extensive experience, specialized skills, and in high-demand industries. Roles like Principal Engineer, Staff Engineer, or Engineering Manager often reach this compensation level, particularly in large tech companies or organizations with competitive benefits and stock options.

What are the key skills and qualifications needed to thrive as a Customer Reliability Engineer, and why are they important?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

Will AI replace SRE jobs?

AI is expected to augment the work of Customer Reliability Engineers (CREs) by automating routine tasks such as monitoring, incident detection, and data analysis. However, CREs will continue to play a critical role in designing systems, troubleshooting complex issues, and making strategic decisions that require human judgment. AI tools are seen as complementary, not a replacement, for the skills and expertise of SREs and related roles.
What are popular job titles related to Customer Reliability Engineer jobs in Florida? For Customer Reliability Engineer jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Customer Reliability Engineer jobs in Florida look for? The top searched job categories for Customer Reliability Engineer jobs in Florida are:
What cities in Florida are hiring for Customer Reliability Engineer jobs? Cities in Florida with the most Customer Reliability Engineer job openings:
Customer Reliability Engineer jobs near you

Manager Database Reliability Engineer

UKG, Inc.

Sunrise, FL • On-site

$145K - $209K/yr

Full-time

Posted 21 days ago

UKG rating

8.8

Company rating: 8.8 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

32nd of 188 rated software companies

Job description

Why UKG:
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.
About the Team:
We are seeking an experienced DBRE Manager to lead our Database Reliability Engineering team. This role is responsible for ensuring the availability, scalability, performance, and security of critical database systems across multiple platforms and technologies. You will drive operational excellence, lead incident management, and partner closely with engineering, product, and infrastructure teams to deliver highly reliable database services.
About the Role:
  • Lead and mentor a team of Database Reliability Engineers supporting multiple database technologies (e.g. SQL Server, MySQL, PostgreSQL, NoSQL platforms).
  • Own end-to-end database reliability, including uptime, performance, scalability, and disaster recovery.
  • Drive proactive monitoring, alerting, and automation to prevent incidents and reduce toil.
  • Oversee incident response, root cause analysis (RCA), and post-incident reviews.
  • Establish and enforce best practices for database operations, security, backups, and recovery.
  • Collaborate with SRE, DevOps, and application teams to improve system resilience and performance.
  • Manage database access controls, compliance, and governance standards.
  • Lead capacity planning and performance tuning initiatives.
  • Champion infrastructure as code (IaC) and automation strategies.
  • Track and report key reliability metrics (SLAs, SLOs, SLIs).
  • Support cloud migration and modernization efforts (GCP, AWS, Azure).
  • Ensure adherence to security and regulatory requirements (SOC2, HIPAA, etc., if applicable).

About You:
Basic Qualifications:
  • Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).
  • 12+ years of experience in database engineering, SRE, or production operations.
  • 5+ years of experience managing or leading technical teams.
  • Strong expertise in at least two major database platforms (e.g., SQL Server, PostgreSQL, MySQL ).
  • Experience with cloud-based database solutions (GCP Cloud SQL, AWS RDS/Aurora, Azure SQL etc.).
  • Proven experience in incident management and production support.
  • Strong understanding of high availability, replication, and disaster recovery strategies.
  • Experience with monitoring tools (e.g., Prometheus, Datadog, Splunk, Grafana).
  • Familiarity with automation tools (Terraform, Ansible, scripting in Python/Shell).
  • Excellent communication and stakeholder management skills.

Preferred Qualifications:
  • Experience with large-scale distributed systems and microservices architectures.
  • Exposure to NoSQL databases (MongoDB, Cassandra etc.).
  • Prior experience in a SaaS or enterprise-scale environment.
  • Certifications in cloud platforms or database technologies.
  • Leadership Expectations
  • Build a culture of reliability, accountability, and continuous improvement.
  • Drive cross-team collaboration and remove operational bottlenecks.
  • Mentor team members and support career growth.
  • Balance strategic initiatives with operational excellence.

Company Overview:
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
Equal Opportunity Employer
UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.
View The EEO Know Your Rights poster
UKG participates in E-Verify. View the E-Verify posters here.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.
The pay range for this position is $145,600 to $209,300. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG's benefits and rewards at https://www.ukg.com/about-us/careers/benefits

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