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Customer Relationship Manager Jobs in Rochester, NY

Five Star Bank

Relationship Banker

Canandaigua, NY · On-site

$19 - $26/hr

... or customer relationship management preferred. * Candidates with a strong track record in retail ... sales or customer service demonstrating consultative skills in financial services are encouraged to ...

Cascades

Recovered Fiber Account Manager

Rochester, NY · On-site

$62 - $68/hr

Develop strong, long-term relationships with customers and business partners. * Conduct regular ... Experience managing supplier or customer portfolios. * Strong relationship-building and ...

LandPro Equipment LLC

Ag Customer Account Manager

Avon, NY · On-site

$65K - $150K/yr

This is a relationship-driven sales role for someone who enjoys helping customers grow their ... What You'll Do As an Ag Customer Account Manager , you will: * manage and grow relationships with ...

NBT Bank

Senior Relationship Banker

Webster, NY · On-site

$20.10 - $26.79/hr

Actively engages with customers to identify referral and sale opportunities across all business lines. Engages in relationship management activities in accordance with established corporate ...

NBT Bank

Senior Relationship Banker

Webster, NY · On-site

$20.10 - $26.79/hr

Actively engages with customers to identify referral and sale opportunities across all business lines. Engages in relationship management activities in accordance with established corporate ...

ELS

Senior Relationship Banker

Rochester, NY · On-site

$24.66/hr

Help customers recognize and find the right solutions at the right time to their financial needs which will build long-term mutually beneficial relationships and support the achievement of business ...

Empire Heating and Air Conditioning

Be Seen First

Customer Service Representative

Rochester, NY · On-site

$30K - $45K/yr (+ commission)

Plus be able to use our CRM software, (we will train). Some office administrative work also, Flexible hours Monday-Friday 9am-5pm. We offer 401k, paid holidays, sick days, vacation days. Small family ...

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Customer Relationship Manager information

See Rochester, NY salary details

$12

$26

$49

How much do customer relationship manager jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer relationship manager in Rochester, NY is $26.40, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $30.82 per hour, depending on experience, location, and employer.

What does a customer relationship manager do?

A Customer Relationship Manager (CRM) is responsible for building and maintaining positive relationships with a company's clients. They ensure customer satisfaction by addressing inquiries, resolving complaints, and providing support throughout the customer journey. CRMs also analyze customer data to identify trends and opportunities for improving services or products. Their goal is to foster long-term loyalty and help the company retain and grow its customer base.

How does a customer relationship manager typically collaborate with sales and support teams to enhance client satisfaction?

A Customer Relationship Manager (CRM) works closely with both sales and support teams to ensure clients receive seamless service throughout their journey. This collaboration often involves regular meetings to discuss client feedback, aligning on strategies to address concerns, and sharing insights that can improve the customer experience. By acting as a communication bridge, the CRM helps prioritize client needs, coordinates follow-ups, and ensures that any issues are resolved quickly, ultimately contributing to higher client satisfaction and retention.

What are the key skills and qualifications needed to thrive as a customer relationship manager, and why are they important?

To thrive as a Customer Relationship Manager, you need strong interpersonal skills, a background in business or marketing, and experience in client relationship management. Familiarity with Customer Relationship Management (CRM) software like Salesforce and relevant certifications are typically expected. Excellent communication, problem-solving, and active listening skills help build trust and effectively address client needs. These competencies are crucial for fostering long-term customer loyalty and driving business growth.

What is the difference between Customer Relationship Manager vs Sales Representative?

AspectCustomer Relationship ManagerSales Representative
Primary FocusBuilding and maintaining long-term customer relationshipsGenerating sales and closing deals
Required SkillsCommunication, customer service, relationship managementPersuasion, negotiation, product knowledge
Work EnvironmentCustomer service centers, client offices, CRM softwareSales meetings, retail stores, client sites
Common CertificationsCRM certifications, customer service trainingSales certifications, product training

While both roles involve interacting with customers, a Customer Relationship Manager focuses on nurturing ongoing relationships to ensure customer satisfaction and loyalty. In contrast, a Sales Representative primarily aims to convert prospects into buyers and meet sales targets. Understanding these differences helps job seekers align their skills with the right career path.

More about Customer Relationship Manager jobs

What job categories do people searching Customer Relationship Manager jobs in Rochester, NY look for?

The top searched job categories for Customer Relationship Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Customer Relationship Manager jobs?

Cities near Rochester, NY with the most Customer Relationship Manager job openings:

Customer Relationship Manager jobs near you
Infographic showing various Customer Relationship Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $54,907 per year, or $26.4 per hour.

Customer Experience Sales Representative

Tokai Carbon GS

Rochester, NY • On-site

$28 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Key responsibilities

  • Manage daily requests for quotations from customers.

  • Process purchase orders from customers and enter orders into the system.

  • Provide support to the outside sales team and communicate with customers regarding job status.

Job description

Description:

Tokai Carbon GS is looking to add to its world class team of highly trained and skilled personnel. We provide carbon and graphite solutions for Aerospace, EDM, Fuel cell and Semiconductor markets. Tokai Carbon GS has earned a reputation for leading the industry in precision manufacturing.

Essential Functions:

  • Manage Daily Requests for Quotations from Customers
  • Process Purchase Orders from Customers/Order Entry
  • Provide support to the Outside Sales Team
  • Provide Customers with status updates on jobs
  • Complete & Document Quote Follow Up
  • Utilize Customer Relationship Manager (CRM) to document customer interaction
  • Comply with TCGS Standards of Operations
  • Demonstrate TCGS Quality Statement
  • Multi-task effectively to service demanding customers in a fast-paced environment
  • Follow Work Instructions
  • Professional communication with customers – both verbally and via e-mail
  • Communicate cooperatively and effectively with co-workers and supervisors
  • Participate in customer re-engagement activities
  • Effectively utilize TCGS ERP System to perform daily tasks
  • Effectively utilize Microsoft Office to perform daily tasks
  • Analyze manufacturing costs to determine profitability
  • Gain understanding of the industries and applications serviced by TCGS
  • Provide coverage/support while team members are out of office
  • Assist with special projects as needed
  • Strive to meet corporate Key Performance Indicators (KPI’s)
Requirements:
  • Must be detail oriented with a high level of accuracy
  • Dedicated to a strong work ethic
  • Must be a team player
  • Strong written and verbal communication skills
  • Efficient time management skills
  • Excellent organizational skills
  • Dependable and reliable
  • Self-motivated & capable of working independently
  • Eager to learn
  • Professional attitude and appearance
  • Proficient in research and planning

Non-Essential Functions:

  • Work in office ~ 90% of the time; Work on special projects in shop or warehouse ~ 10% of the time as needed
  • Customer visits may be requested
  • Light physical work (some lifting, walking, stairs)

Education: Associate Degree Required / Bachelor’s Degree preferred


Experience:

  • 3 + years in customer service-related position
  • Proficiency in Microsoft Office; Experience with an ERP system preferred

Compensation:
Individual compensation packages are based on a variety of factors unique to the candidate, including skill set, experience, qualifications, and other job-related reasons. A reasonable estimate of the compensation range for this position is $28.00-$30.00 per hour.

We offer competitive salaries that are in line with or above industry standards and an extensive benefits package including:

  • Medical,
  • Company Paid Dental, and Vision
  • Company Paid Life Insurance
  • 401k
  • Company Performance Based Bonus
  • Shift Differentials
  • Paid Time Off
  • 10 Paid Holidays
  • Onsite Fitness Center

Job Type: Full-time

Work Location: In person