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Customer Relationship Manager Jobs in Rochester, NY

Stem Xpert

ORACLE EBS( CRM modules)

Rochester, NY

$60 - $74/hr

Must have functional/Techno-functional knowledge in Oracle EBS CRM modules and very strong experience in Service Contracts, Installed Base * Should have worked for global clients in a global ...

Atria Group LLC

Salesforce CRM Big Machines

Rochester, NY · On-site

$54.75 - $72.50/hr

... chain management, e-commerce solutions, and B2B public exchanges and B2B process integration ... Work with the BAs, Dev Team & Customers to resolve technical issues * Create deployment document ...

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All JobsCustomer Relationship JobsCustomer Relationship Manager JobsCustomer Relationship Manager Jobs in Rochester, NY

Customer Relationship Manager information

See Rochester, NY salary details

$12

$26

$49

How much do customer relationship manager jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer relationship manager in Rochester, NY is $26.40, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $30.82 per hour, depending on experience, location, and employer.

What does a customer relationship manager do?

A Customer Relationship Manager (CRM) is responsible for building and maintaining positive relationships with a company's clients. They ensure customer satisfaction by addressing inquiries, resolving complaints, and providing support throughout the customer journey. CRMs also analyze customer data to identify trends and opportunities for improving services or products. Their goal is to foster long-term loyalty and help the company retain and grow its customer base.

How does a customer relationship manager typically collaborate with sales and support teams to enhance client satisfaction?

A Customer Relationship Manager (CRM) works closely with both sales and support teams to ensure clients receive seamless service throughout their journey. This collaboration often involves regular meetings to discuss client feedback, aligning on strategies to address concerns, and sharing insights that can improve the customer experience. By acting as a communication bridge, the CRM helps prioritize client needs, coordinates follow-ups, and ensures that any issues are resolved quickly, ultimately contributing to higher client satisfaction and retention.

What are the key skills and qualifications needed to thrive as a customer relationship manager, and why are they important?

To thrive as a Customer Relationship Manager, you need strong interpersonal skills, a background in business or marketing, and experience in client relationship management. Familiarity with Customer Relationship Management (CRM) software like Salesforce and relevant certifications are typically expected. Excellent communication, problem-solving, and active listening skills help build trust and effectively address client needs. These competencies are crucial for fostering long-term customer loyalty and driving business growth.

What is the difference between Customer Relationship Manager vs Sales Representative?

AspectCustomer Relationship ManagerSales Representative
Primary FocusBuilding and maintaining long-term customer relationshipsGenerating sales and closing deals
Required SkillsCommunication, customer service, relationship managementPersuasion, negotiation, product knowledge
Work EnvironmentCustomer service centers, client offices, CRM softwareSales meetings, retail stores, client sites
Common CertificationsCRM certifications, customer service trainingSales certifications, product training

While both roles involve interacting with customers, a Customer Relationship Manager focuses on nurturing ongoing relationships to ensure customer satisfaction and loyalty. In contrast, a Sales Representative primarily aims to convert prospects into buyers and meet sales targets. Understanding these differences helps job seekers align their skills with the right career path.

More about Customer Relationship Manager jobs

What job categories do people searching Customer Relationship Manager jobs in Rochester, NY look for?

The top searched job categories for Customer Relationship Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Customer Relationship Manager jobs?

Cities near Rochester, NY with the most Customer Relationship Manager job openings:

Customer Relationship Manager jobs near you
Infographic showing various Customer Relationship Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $54,907 per year, or $26.4 per hour.

Client Relationship Manager

Globe Life: Moore Organizations

Rochester, NY • On-site

Full-time

Posted 24 days ago

Job description

🔹Provide life insurance and financial protection solutions to families and individuals

🔹Educate clients on policies that prevent financial disaster during times of loss

🔹Manage your own book of business through virtual appointments - Use our proven internal blueprint and warm leads—NO COLD calling necessary

🔹Represent core values: Service Over Sales, always putting clients first

🔹Set and achieve aggressive personal and team goals.

🔹Use tracking systems to monitor metrics and growth benchmarks.

🔹Participate in incentive contests, team challenges, and leadership summits.

🔹Tech savvy and understand how to operate zoom calls

🔹Entrepreneurial Ownership

🔹Must be 18+ years old and able to pass a background check

🔹Must have valid work authorization in the US

🔹Effective Communication Skills: Ability to communicate ideas clearly and concisely.

🔹Organizational Skills: Capable of managing multiple tasks efficiently.

🔹Life, Health, & Accident License (Assistance provided in obtaining this state license)

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