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Customer Relationship Management Operations Manager Jobs in Michigan

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Office & Sales Operations Manager

Rochester, MI · On-site

$55K - $70K/yr

OFFICE & OPERATIONS MANAGER Location: Rochester, MI Job Type: Full-Time, In-Office Compensation ... Maintain accurate customer, lead, and project data within company CRM systems. * Monitor workflows ...

Merck

Accountable to develop operational strategies and quality plans for the conduct of all programs and ... Accountable for CRM performance reviews, including addressing low performance situations, and ...

New

Ford Motor Company

Senior Data Engineer, CRM

Detroit, MI · On-site

$104K - $142K/yr

... scale CRM or cloud platforms. * 5+ years of proven expertise in Data Modeling and maintaining ... , Quality & Technical Excellence * CI/CD Management: Work with the DevSecOps team to oversee the ...

Becton, Dickinson and Company

$104K - $105K/yr

Since CRM Technology owns the strategy and secures the investment to fund it, this role is the ... operations, or technology-focused roles within large, global organizations. * Proven experience ...

Renova One

Operations Manager

Troy, MI · On-site

$115K - $125K/yr

Maintain visibility with customers through regular communication, site visits, and relationship management QUALIFICATIONS: * At least 5 years of operations, branch management, project management, or ...

Renova One

Operations Manager

Troy, MI

$115K - $125K/yr

Maintain visibility with customers through regular communication, site visits, and relationship management QUALIFICATIONS: * At least 5 years of operations, branch management, project management, or ...

Trans.eu

Lead Customer Relationship

Grand Rapids, MI · On-site

Grand Rapids, MI The Customer Relationship Lead is expected to manage a set of portfolios with PnL ... of devops practices and Product model - High level understanding of Enterprise architecture ...

Renova One

Operations Manager

Troy, MI · On-site

$115K - $125K/yr

Maintain visibility with customers through regular communication, site visits, and relationship management QUALIFICATIONS: * At least 5 years of operations, branch management, project management, or ...

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Customer Relationship Management Operations Manager information

What is the difference between Customer Relationship Management Operations Manager vs Customer Service Manager?

AspectCustomer Relationship Management Operations ManagerCustomer Service Manager
Primary FocusOverseeing CRM systems, data analysis, and process optimization to enhance customer relationshipsManaging customer service teams and ensuring customer satisfaction through direct support
Required SkillsCRM software proficiency, data analysis, process improvementCustomer support, communication, conflict resolution
Work EnvironmentCollaborates with sales, marketing, and IT departmentsLeads customer service teams, interacts directly with customers
Common Industry UsageUsed in industries with CRM systems like retail, finance, techCommon in retail, hospitality, and service sectors

The Customer Relationship Management Operations Manager focuses on optimizing CRM systems and processes to improve customer engagement, while the Customer Service Manager emphasizes managing support teams to ensure customer satisfaction. Both roles require strong communication skills but differ in their core responsibilities and work environments.

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Customer Relationship Management Operations Manager jobs near you

Sales Operations Manager (Events)

company826

Southfield, MI • On-site

Other

Re-posted 7 days ago

Job description

Description
Manages functions essential to the overall productivity of the Sales Team. These include planning, reporting, forecasting, quota setting, performance metrics, territory analysis/ alignment and sales administration. Responsible for the overall effectiveness of the sales organization. The Sales Operations Manager provides strategic analysis of the sales objectives and the team's results. In addition, this position provides input and recommendations to improve all sales processes including exhibit space, sponsorship and rebook programs designed to achieve overall sales growth.
MAJOR FUNCTIONS:
  • Oversees the Sales Team while also personally managing a portfolio of high-value key accounts, driving revenue growth and ensuring strategic alignment across both team and individual efforts.
  • Designs, implements, and manages sales forecasting, planning, and budgeting process, establishing high levels of quality and accuracy. Coordinates planning activities with other functions and stakeholders in the business units.
  • Drives revenue strategies for exhibit space, sponsorship and rebook programs that deliver revenue growth and diversification.
  • Manages the overall use and efficiencies around Salesforce, including processes and expectations for how the CRM is utilized by sales, definition of stages, documenting activities and maintenance of contacts, opportunities, etc.
  • Propose strategic themes and issues based on insights derived through monitoring data and managing sales operations.
  • Leads the planning cycle (strategy review, budget, goalsetting, and performance tracking).
  • Monitors monthly performance to budget and works with senior leadership on developing the forecast.
  • Responsible for the equitable assignment of Salesforce quotas and provides updates on performance monthly to senior leadership.
  • Active monitoring of pipeline development and growth ensuring goals can be met.
  • Identify and prioritize opportunities for Salesforce improvement.
  • Fosters an organization of continuous process improvement.
  • Ensures ongoing processes are followed including direct order management (invoicing), order confirmation and processing.
  • Develop sales resources/job aids on sales processes, best-selling tactics, and performance improvement tools.
  • Ensures the accurate and efficient distribution of sales reports. Recommends and designs revisions to existing reports and development of new reporting tools as needed.
  • Makes recommendations for changes in sales roles and team configuration to maximize sales productivity.
  • Helps provide backup documentation, validation and interpretation of sales compensation program rules, policies, and procedures.
  • Ensures overall management and collection of receivables.
  • Leads Event/Media sales staff, with duties that include hiring, performance reviews, planning, coaching, individual and team development and training, along with general team support.
  • Other duties as assigned.

Requirements
MINIMUM EDUCATION, SKILLS, AND EXPERIENCE REQUIREMENTS:
  • Bachelor's degree in business, marketing, sales, finance, or related field.
  • At least five (5) years professional experience in data management and sales support.
  • At least three (3) years people management experience required.
  • Strong background working with financials; including budgeting and forecasting.
  • Strong communication skills including presentation abilities.
  • Ability to be a self-starter and thrive in a fast-paced environment.
  • CRM experience; preferably Salesforce.
  • Ability to work independently with minimal direction.
  • Enthusiastic, outgoing personality who can work within a team environment.
  • Demonstrate agility as we adapt to ever changing priorities and a willingness to do what it takes to get the job done.

KEY COMPETENCIES:
Core Competencies:
  • Communication and Collaboration
  • Relationship Management
  • Professionalism and Integrity
  • Critical Thinking and Decision-Making
  • Execution
  • Initiative, Leadership, and Development

Job Specific Competencies:
  • Leadership and strategic planning
  • Sales and business development
  • Establish and alignment of business goals
  • Client relationship management
  • Operational budget oversite
  • Evaluation and feedback
  • Software application proficiency

WORKING CONDITIONS:
  • Normal office environment.
  • Regular, in-person attendance required.
  • Primary office location: Southfield, MI.
  • Travel required

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