Customer Relations Trainee Jobs (NOW HIRING)

Retail Store Management Trainee

Position at Cash America Pawn

We are currently looking for the right Retail Store Management Trainee to join our Team! $15.00 to $23.00 per hour

This role is designed for external retail assistant managers and store managers interested in "fast-tracking" into a Store Management position. This role requires a minimum of 1 year retail management experience. Our retail sales associates can earn UP TO 8% on transactions, which could average an additional $2.55 per hour ON TOP OF YOUR HOURLY RATE.

Perks and Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).

• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.

• Our Earned Wage Access* program is available to all employees on the second (2nd) day of employment. Employees have access to withdraw (up to) 50% of the wages earned up to seven (7x) times in a payroll cycle.

• The ability to earn unlimited commission above your hourly base rate.

• VACATION: Employees are granted one week of paid vacation after completing six months of active, full-time service. Eligible employees are provided an additional week (40 hours) of vacation after completing one (1) year of active employment and two (2) weeks (80 hours) of vacation on each anniversary date thereafter (*if applicable, the PTO/Vacation grant is adjusted in accordance with state/local municipality requirements). 120 hours after five (5) years.

• SICK/PERSONAL: Eligible employees are granted 8 hours (after 6 months of employment) to be used before their first (1st) anniversary and granted 16 hours each anniversary thereafter (years 2-5) (if applicable, sick time is adjusted and granted in accordance with state/local municipality requirements). 24 hours after five (5) years.

• Employee discounts are available to all employees on the first day of active employment.

• Tuition Reimbursement with FirstCash Education (allowing UP TO $2,000 per semester) is available to full-time employees who meet the minimum program requirements.

• Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks!

• Auto-enrollment in the FirstCash 401k program after six (6) months of employment

• Access to the FirstCash Pet Insurance program

Position Summary:

We are seeking a Store Manager Trainee with a minimum of six (6+) months of Store Management experience. A Store Manager Trainee is accountable for the day-to-day operations of the store and promoting a positive/productive environment. This position will partner with the Store Manager to lead and develop store employees, recruit and retain top talent, maximize financial goals, and manage Customer Relations / Customer Satisfaction. This position sets the tone for a customer-centric environment!

Alongside the Store Manager, this position analyzes store financial statements to ensure financial goals are met. You will be required to commit to the company's asset protection program, promote our business, and target new customer acquisitions. All employees work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (*in FFL locations), and much more.

This position offers an hourly wage, PLUS Store Manager Trainees earn commission based on productivity and a bonus based on store performance! The actual pay of a successful Store Manager Trainee will be based on various factors, such as work location, qualifications, and experience.

Responsibilities of a Store Management Trainee are:

(This is a representative list of the general duties the Store Management Trainee position may be asked to perform and is not all-inclusive; other duties may be assigned as needed.)

• Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.

• Monitor and assist in the training of Pawnbrokers so their development meets the prescribed FirstCash standards.

• Recruit top talent by sourcing candidates through company-prescribed channels.

• Opens and closes the store, including but not limited to, counting cash drawers and merchandise, and ensuring all procedures are followed to ensure the protection of assets.

• Ensures asset protection through inventory control, property safety procedures, documentation, and securing customer loans.

• Administer processes and procedures within the store, which include inventory, loan management, merchandising, store presentation, store systems, and enterprise-level reporting.

• Evaluate the store's financial statements and drive profitability through communication and goal-setting.

• Ensure that operating standards meet or exceed FirstCash standards.

• Monitor loan qualification and buying processes to ensure the value and integrity of all loans issued.

• Complete the assigned tasks and training for self-development as requested.

• Communicate clearly with employees to ensure that they understand the store's mission and profit objectives.

• Remain up-to-date on product knowledge.

• The Assistant Store Manager acts as manager on duty in the absence of the Store Manager.

• Other related duties as assigned.

Minimum Requirements & Qualifications

• Must be willing and able to lift/carry up to 50 pounds.

• Must be willing and able to perform duties and tasks for extended periods of time (in accordance with federal, state, local law) some of which include, but are not limited to, standing, stooping, walking, climbing, pushing, pulling, and lifting.

• Demonstrated ability to effectively supervise others.

• Ability to work with firearms and to become firearms certified.

• Employees may be asked to assist a customer on the exterior of the building (within our parking lots) or to retrieve products stored in exterior storage buildings or other areas.

• Minimum Age: 18 years old

• High School Diploma, GED, or equivalent experience

• Should be able to work in multiple locations, as business needs dictate.

• Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays.

• Store Manager Trainee will work 45+ hours a week. Hours worked are based on the needs of the business and are not guaranteed.

• Computer literate and able to operate Point-Of-Sale (POS) systems and common office machines.

• Ability to multi-task in a fast-paced environment

• Detail-oriented with strong organizational skills.

• Analytical skills

• Cash handling experience is required.

• Ability to work independently with minimal supervision.

• Excellent work ethic and strong business sense.

Bilingual applicants are encouraged to apply!

Commission Plan Information

The employee commission incentive plan is proprietary to FirstCash. Store Manager Trainee's have the potential to earn 2-8% commission, based on the gross profit of their personal performance. Applicants are provided with more details regarding the commission incentive plan during the interview process.

Note: The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.

Should you be offered and accept a position with us, the company requires all employees to agree to a binding arbitration agreement to resolve disputes.

Payrates will not be below any applicable local minimum wage requirements.

Submission of your application confirms your "opt-in" desire to receive additional phone, text and email communications from the FirstCash Talent Acquisition Team. These communications include information about the specific job being applied for and other potential opportunities available within the FirstCash job opportunity network. Message and data rates may apply. You can unsubscribe to text messages by replying STOP within the message at any time. You can unsubscribe from email communications by clicking unsubscribe, within the email, at any time. Visit https://firstcash.com/privacy-policy for additional questions or information. FirstCash Holdings, Inc. is an Equal Opportunity Employer It is the policy of FirstCash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or