ZipRecruiter

Log In

1

Customer Operations Jobs in Florida (NOW HIRING)

XTEND

Flight Operations Drone Pilot

Tampa, FL · On-site

$48K - $57K/yr

Description The Flight Operations Drone Pilot is responsible for the safe operation, mission execution, and flight testing of unmanned aircraft systems (UAS) in support of customer, engineering ...

Corestream

Client Operations Specialist

Tampa, FL · Hybrid

Client Operations Specialist Hybrid / Customer Success Temp-to-Hire As a result of our continued growth, we are currently looking to add a Client Operations Specialist to our dynamic and ...

Corestream

Client Operations Specialist

Tampa, FL · On-site

Client Operations Specialist Hybrid / Customer Success Temp-to-Hire As a result of our continued growth, we are currently looking to add a Client Operations Specialist to our dynamic and ...

previous page

Showing results 41-60

All JobsCustomer Operations JobsCustomer Operations Jobs in Florida

Customer Operations information

See Florida salary details

$7

$15

$30

How much do customer operations jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer operations in Florida is $15.28, according to ZipRecruiter salary data. Most workers in this role earn between $12.21 and $15.82 per hour, depending on experience, location, and employer.

What are some typical challenges faced in a customer operations role, and how can I prepare to handle them?

In a Customer Operations role, you may encounter challenges such as managing high volumes of customer inquiries, coordinating across multiple departments to resolve issues, and adapting to evolving processes or technologies. Successfully handling these challenges requires strong communication skills, attention to detail, and the ability to stay organized under pressure. Being proactive about learning internal systems and building relationships with team members in other departments can also help you respond efficiently and deliver excellent customer experiences.

What do customer operations do?

Customer operations professionals manage processes that support customer satisfaction and retention, including order fulfillment, account management, and service delivery. They often use tools like CRM systems and require strong communication and problem-solving skills to ensure efficient customer experiences.

What are 5 careers in customer operations?

Five careers in customer operations include Customer Service Manager, Customer Support Specialist, Operations Analyst, Client Relations Manager, and Customer Experience Coordinator. These roles involve managing customer interactions, analyzing service data, and improving customer satisfaction through communication skills and familiarity with CRM tools.

What is the difference between Customer Operations vs Customer Service Representative?

AspectCustomer OperationsCustomer Service Representative
Primary FocusManaging customer accounts, process optimization, and ensuring overall customer successHandling direct customer inquiries, providing support, and resolving issues
Required SkillsProcess management, data analysis, communication, problem-solvingCommunication, empathy, product knowledge, problem resolution
Work EnvironmentCross-departmental, often in operations or account management teamsCustomer support centers, call centers, or retail settings
Common CertificationsCustomer service certifications, project management, CRM toolsCustomer service certifications, communication skills training

Customer Operations focuses on managing customer accounts and improving processes, while Customer Service Representatives handle direct customer interactions and support. Both roles are essential for customer satisfaction but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a customer operations professional, and why are they important?

To thrive as a Customer Operations professional, you need strong problem-solving abilities, attention to detail, and a background in customer service or business operations, often supported by a relevant degree. Familiarity with CRM platforms (like Salesforce or Zendesk), ticketing systems, and data analysis tools is typically required. Excellent communication, patience, and adaptability are standout soft skills for handling customer inquiries and collaborating across teams. These skills are crucial for ensuring efficient issue resolution, maintaining high customer satisfaction, and improving operational workflows.

What is customer operations?

Customer operations refer to the teams and processes within a company that manage the interactions and support provided to customers. This includes handling inquiries, resolving issues, ensuring customer satisfaction, and streamlining communication between customers and the business. Customer operations professionals work to improve the overall customer experience by optimizing service workflows, monitoring performance metrics, and collaborating with other departments. Their goal is to build strong, long-term relationships with customers and enhance loyalty.
What are the most commonly searched types of Customer Operations jobs in Florida? The most popular types of Customer Operations jobs in Florida are:
What are popular job titles related to Customer Operations jobs in Florida? For Customer Operations jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Customer Operations jobs in Florida look for? The top searched job categories for Customer Operations jobs in Florida are:
Customer Operations jobs near you
Infographic showing various Customer Operations job openings in Florida as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $31,789 per year, or $15.3 per hour.

Manager Customer Support Business Partner Operations

JetBlue Airways Corporation

Orlando, FL • On-site

$117K/yr

Full-time

Posted 11 days ago

JetBlue rating

7.4

Company rating: 7.4 out of 10

Based on 81 frontline employees who took The Breakroom Quiz

11th of 26 rated airlines

Job description

Position Summary:

The Manager, Customer Support Business Partner Operations is responsible for supporting and maintaining Customer Support's strategy across all external relationships, with a specific emphasis on BPO (Business Process Outsourcing).

As a member of the Customer Support Leadership team, the Manager owns external business partner relationships, ensuring the management of BPO partners through Service Level Agreements (SLAs) and data-driven oversight mechanisms. The Manager establishes, tracks, and optimizes key performance metrics by leveraging quantitative and qualitative reporting to drive BPO partner accountability, efficiency, and continuous improvement.

The Manager collaborates with Strategic Sourcing and Legal teams throughout the BPO sourcing lifecycle, ensuring the development, negotiation, and enforcement of performance-driven contracts that align with JetBlue's business goals and Customer expectations. As such, the role requires extensive contact center management experience, highly developed analytical abilities, and expertise in overseeing large-scale outsourced operations.

The Manager thrives in a dynamic environment, balancing leadership, business partner relationship management, and continuous performance improvement while driving excellence across multiple BPO partnerships.

Essential Responsibilities:

    • Drive the strategic execution for customer support and BPO partnerships, focusing on improving partner performance, Customer satisfaction metrics, and financial outcomes.
    • Lead and develop a team of supervisors to oversee BPO operations, ensure SLA compliance, and drive performance excellence.
    • Lead and oversee BPO contract management in partnership with Strategic Sourcing, ensuring performance metrics and SLA compliance are defined, measured, and optimized.
    • Develop closed-loop oversight processes for real-time BPO and business partner performance tracking, driving continuous accountability through data and actionable reporting.
    • Identify and implement continuous improvement opportunities for BPO partners to enhance contractual compliance and operational effectiveness.
    • Conduct regular Business Review meetings with JetBlue and BPO business partners, reviewing partner effectiveness, sharing best practices, and fostering alignment on goals and performance metrics.
    • Collaborate with Customer Support Workforce Planning and Finance teams to develop staffing models and budget oversight for BPO operations.
    • Partner with Strategic Sourcing to negotiate BPO and Contact Center contracts, incorporating competitive insights, performance requirements, and clear, executable SLA language.
    • Develop and maintain clear performance dashboards to monitor business partner adherence to SLAs, driving transparency, accountability, and efficiency.
    • Provide leadership support for BPO partners and crewmembers, ensuring alignment with operational goals and JetBlue's Customer experience standards.
    • Take a leadership role in the engagement and development of crewmembers, ensuring clarity of performance expectations and accountability for operational success, and in the development of crewmembers to support their engagement, growth, and goal achievement.   
    • Maintain compliance with all relevant BPO governance standards and federal regulations (FAA, DOT).
    • Other duties as assigned, including potential oversight of other operational areas.

Minimum Experience and Qualifications:

    • High School Diploma or General Education Development (GED) Diploma.
    • Five (5) years of leadership or customer service experience.
    • Three (3) years of experience managing BPO and Contact Center operations, including contract management, business partner oversight, and performance optimization.
    • Experience developing and managing SLAs, performance dashboards, and improvement initiatives for outsourced Contact Center partners.
    • Available for international overnight travel (50%).
    • Currently in possession of a valid passport with the ability to travel in and out of the United States.
    • Able to work flexible hours, including emergency responses on short notice.
    • Must pass a ten (10) year background check and pre-employment drug test.
    • Must be legally eligible to work in the country in which the position is located.
    • Authorization to work in the US is required. This position is not eligible for visa sponsorship.

Preferred Experience and Qualifications:

    • Bachelor's degree in business, Operations, or a related field.
    • Five (5) years of experience in Contact Center management and BPO partner oversight, preferably within the airline or hospitality industries.
    • Three (3) years of Project management experience.
    • Three (3) years of Quality management experience.
    • Three (3) years of Quantitative analysis experience.
    • Three (3) years of business partner contract management and negotiation experience.
    • Three (3) years of Customer service experience, preferably in the airline industry.

Crewmember Expectations:

    • Regular attendance and punctuality
    • Potential need to work flexible hours and be available to respond on short notice
    • Able to maintain a professional appearance
    • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
    • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
    • Must fulfill safety accountabilities as prescribed by JetBlue's Safety Management System
    • Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
    • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
    • Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
    • Uphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilities
    • The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

  • Hybrid role with travel requirements to BPO and customer support sites.
  • Computer and other office equipment

Work Environment

  • Traditional office environment when not traveling

Physical Effort:

  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

What JetBlue employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply