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Customer Operations Jobs in Florida (NOW HIRING)

Equinix

Data Center Customer Operations IV

Miami, FL · On-site

What you'll do As a Data Center Customer Operations Technician IV , you will play a key role in delivering exceptional customer service and technical support within our data centers. You will take ...

Equinix

Data Center Customer Operations IV

Miami, FL · On-site

What you'll do As a Data Center Customer Operations Technician IV , you will play a key role in delivering exceptional customer service and technical support within our data centers. You will take ...

Fibernow

Manager, Customer Experience Operations

Miami, FL · On-site

$128K/yr

Manager, Customer Experience Operations About Fibernow For over 20 years, Fibernow has delivered high-performance fiber internet, cloud-based TV, smart WiFi, and managed IT services to residential ...

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Customer Operations information

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How much do customer operations jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for customer operations in Florida is $15.28, according to ZipRecruiter salary data. Most workers in this role earn between $12.21 and $15.82 per hour, depending on experience, location, and employer.

What is customer operations?

Customer operations refer to the teams and processes within a company that manage the interactions and support provided to customers. This includes handling inquiries, resolving issues, ensuring customer satisfaction, and streamlining communication between customers and the business. Customer operations professionals work to improve the overall customer experience by optimizing service workflows, monitoring performance metrics, and collaborating with other departments. Their goal is to build strong, long-term relationships with customers and enhance loyalty.

What are some typical challenges faced in a customer operations role, and how can I prepare to handle them?

In a Customer Operations role, you may encounter challenges such as managing high volumes of customer inquiries, coordinating across multiple departments to resolve issues, and adapting to evolving processes or technologies. Successfully handling these challenges requires strong communication skills, attention to detail, and the ability to stay organized under pressure. Being proactive about learning internal systems and building relationships with team members in other departments can also help you respond efficiently and deliver excellent customer experiences.

What are the key skills and qualifications needed to thrive as a customer operations professional, and why are they important?

To thrive as a Customer Operations professional, you need strong problem-solving abilities, attention to detail, and a background in customer service or business operations, often supported by a relevant degree. Familiarity with CRM platforms (like Salesforce or Zendesk), ticketing systems, and data analysis tools is typically required. Excellent communication, patience, and adaptability are standout soft skills for handling customer inquiries and collaborating across teams. These skills are crucial for ensuring efficient issue resolution, maintaining high customer satisfaction, and improving operational workflows.

What is the difference between Customer Operations vs Customer Service Representative?

AspectCustomer OperationsCustomer Service Representative
Primary FocusManaging customer accounts, process optimization, and ensuring overall customer successHandling direct customer inquiries, providing support, and resolving issues
Required SkillsProcess management, data analysis, communication, problem-solvingCommunication, empathy, product knowledge, problem resolution
Work EnvironmentCross-departmental, often in operations or account management teamsCustomer support centers, call centers, or retail settings
Common CertificationsCustomer service certifications, project management, CRM toolsCustomer service certifications, communication skills training

Customer Operations focuses on managing customer accounts and improving processes, while Customer Service Representatives handle direct customer interactions and support. Both roles are essential for customer satisfaction but differ in scope and responsibilities.

What are 5 careers in customer operations?

Five careers in customer operations include Customer Service Manager, Customer Support Specialist, Operations Analyst, Client Relations Manager, and Customer Experience Coordinator. These roles involve managing customer interactions, analyzing service data, and improving customer satisfaction through communication skills and familiarity with CRM tools. They often require strong problem-solving abilities and knowledge of company products or services.

What do customer operations do?

Customer operations professionals manage processes that support customer satisfaction and retention, including order fulfillment, account management, and service delivery. They often use tools like CRM systems and require strong communication and problem-solving skills to ensure efficient customer experiences.

What are the most commonly searched types of Customer Operations jobs in Florida?

The most popular types of Customer Operations jobs in Florida are:

What are popular job titles related to Customer Operations jobs in Florida?

For Customer Operations jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Customer Operations jobs in Florida look for?

The top searched job categories for Customer Operations jobs in Florida are:

Customer Operations jobs near you
Infographic showing various Customer Operations job openings in Florida as of September 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $31,789 per year, or $15.3 per hour.

Intern - Customer Operations (Must reside in Tampa, FL)

Tampa, FL • On-site

IFCO SYSTEMS US, LLC
See more jobs at IFCO SYSTEMS US, LLCexternal

$20/hr

Other

Re-posted 13 days ago

Job description

 

Customer Operations Intern – Tampa, FL  

 

POSITION SUMMARY

The candidate will focus on learning IFCO internal processes by supporting the Customer Operations Team with projects and daily tasks.

KEY RESPONSIBILITIES  

   

Customer Service Excellence    

• Shadow Customer Operations team to observe daily tasks and learn about different interactions with our customers

• Assist the Customer Operations team in providing customers with strong product knowledge and specifications
• Develop an understanding of the supply chain and how the Customer Operations impacts it both directly and indirectly
• Collaborate with internal departments and operation centers to learn how to resolve service, billing, and quality concerns promptly
Customer Reconciliation    

• Learn and execute the Audit and Reconciliation process.
• Work alongside the Customer Operations team to reconcile the assigned list of customers

• Gather an understanding of key departmental metrics and the role they play in the business
Extended Hire Process

• Learn and support the execution of the Extended Hire Process
• Work alongside the Senior Sales Operations Analyst to gather data and execute the monthly billing process for the program
• Collaborate with Customer Operations and Sales to support monthly “Get Well” calls by gathering and organizing applicable data for selected customers.


EXPERIENCE & QUALIFICATIONS

     

• Currently enrolled in a 4-year undergraduate or postgraduate degree program
• Interest in learning more about supply chain and customer service processes
• Experience in process development and improvement
• Minimum 20 hours of availability per week
 
SKILLS AND KNOWLEDGE  

• Strong written and verbal communication skills
• Ability to work well in a team environment
• Strong analytical and problem-solving skills
• Proficiency in Microsoft Office Suite and ability to learn other technology. Strong Excel skills are required.
• Ability to manage data and speak directly with internal teams and external stakeholders.

At IFCO, we believe that a diverse, equitable, and inclusive workplace makes us a more relevant, competitive, and resilient company. We welcome applicants from all backgrounds, ethnicities, cultures, and experiences. IFCO is an equal-opportunity employer. We do not discriminate based on race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status.