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Customer Operations Jobs in Florida (NOW HIRING)

XTEND

Flight Operations Drone Pilot

Tampa, FL · On-site

$48K - $57K/yr

Description The Flight Operations Drone Pilot is responsible for the safe operation, mission execution, and flight testing of unmanned aircraft systems (UAS) in support of customer, engineering ...

Corestream

Client Operations Specialist

Tampa, FL · On-site

Client Operations Specialist Hybrid / Customer Success Temp-to-Hire As a result of our continued growth, we are currently looking to add a Client Operations Specialist to our dynamic and ...

Corestream

Client Operations Specialist

Tampa, FL · Hybrid

Client Operations Specialist Hybrid / Customer Success Temp-to-Hire As a result of our continued growth, we are currently looking to add a Client Operations Specialist to our dynamic and ...

Monitise

Supervisor Client Operations

Coral Springs, FL · On-site

$127K/yr

You will help your team to respond effectively to customer inquiries while solving problems ... operations. * You will conduct ongoing reviews of existing procedures and processes and write and ...

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All JobsCustomer Operations JobsCustomer Operations Jobs in Florida

Customer Operations information

See Florida salary details

$7

$15

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How much do customer operations jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer operations in Florida is $15.28, according to ZipRecruiter salary data. Most workers in this role earn between $12.21 and $15.82 per hour, depending on experience, location, and employer.

What are some typical challenges faced in a customer operations role, and how can I prepare to handle them?

In a Customer Operations role, you may encounter challenges such as managing high volumes of customer inquiries, coordinating across multiple departments to resolve issues, and adapting to evolving processes or technologies. Successfully handling these challenges requires strong communication skills, attention to detail, and the ability to stay organized under pressure. Being proactive about learning internal systems and building relationships with team members in other departments can also help you respond efficiently and deliver excellent customer experiences.

What do customer operations do?

Customer operations professionals manage processes that support customer satisfaction and retention, including order fulfillment, account management, and service delivery. They often use tools like CRM systems and require strong communication and problem-solving skills to ensure efficient customer experiences.

What are 5 careers in customer operations?

Five careers in customer operations include Customer Service Manager, Customer Support Specialist, Operations Analyst, Client Relations Manager, and Customer Experience Coordinator. These roles involve managing customer interactions, analyzing service data, and improving customer satisfaction through communication skills and familiarity with CRM tools.

What is the difference between Customer Operations vs Customer Service Representative?

AspectCustomer OperationsCustomer Service Representative
Primary FocusManaging customer accounts, process optimization, and ensuring overall customer successHandling direct customer inquiries, providing support, and resolving issues
Required SkillsProcess management, data analysis, communication, problem-solvingCommunication, empathy, product knowledge, problem resolution
Work EnvironmentCross-departmental, often in operations or account management teamsCustomer support centers, call centers, or retail settings
Common CertificationsCustomer service certifications, project management, CRM toolsCustomer service certifications, communication skills training

Customer Operations focuses on managing customer accounts and improving processes, while Customer Service Representatives handle direct customer interactions and support. Both roles are essential for customer satisfaction but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a customer operations professional, and why are they important?

To thrive as a Customer Operations professional, you need strong problem-solving abilities, attention to detail, and a background in customer service or business operations, often supported by a relevant degree. Familiarity with CRM platforms (like Salesforce or Zendesk), ticketing systems, and data analysis tools is typically required. Excellent communication, patience, and adaptability are standout soft skills for handling customer inquiries and collaborating across teams. These skills are crucial for ensuring efficient issue resolution, maintaining high customer satisfaction, and improving operational workflows.

What is customer operations?

Customer operations refer to the teams and processes within a company that manage the interactions and support provided to customers. This includes handling inquiries, resolving issues, ensuring customer satisfaction, and streamlining communication between customers and the business. Customer operations professionals work to improve the overall customer experience by optimizing service workflows, monitoring performance metrics, and collaborating with other departments. Their goal is to build strong, long-term relationships with customers and enhance loyalty.
What are the most commonly searched types of Customer Operations jobs in Florida? The most popular types of Customer Operations jobs in Florida are:
What are popular job titles related to Customer Operations jobs in Florida? For Customer Operations jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Customer Operations jobs in Florida look for? The top searched job categories for Customer Operations jobs in Florida are:
Customer Operations jobs near you
Infographic showing various Customer Operations job openings in Florida as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $31,789 per year, or $15.3 per hour.

Customer Logistics Operations Manager - Riverview, FL

BlueGrace Logistics

Riverview, FL

$119K/yr

Full-time

Medical, Dental, Vision, Life

Posted 26 days ago

Job description

We are seeking an in office Operations Manager with strong LTL experience. This role is a data driven, detailed oriented, project focused position established to serve the customer. Success is predicated on a collaborative management style driven by critical thinking, strategy development and timely execution in a fast-paced work environment. This position is managing accounts and not managing people. This position is fully on-site in our Riverview office.

What’s in it for you?  

  • Award-Winning Culture: Recognized for our people-first values and team energy. You’ll feel it the moment you walk through our doors.
  • Weekly Perks & Recognition: Enjoy our Friday “Thank You” Lunches, Monthly Lunch & Learns, Monthly True Blue employee recognition award, and the exclusive annual Presidents Club award.
  • Professional Development: Gain access to over 1,800 on-demand courses through our internal LMS, BG University, to grow your skills and advance your career.
  • Team That Embodies our Core Values: You’ll join a group of supportive, driven teammates who celebrate wins together and help each other through challenges.
  • Embrace the Energy: With our fast-paced, high-reward environment, no two days are ever the same. Our company is perfect for go-getters who thrive in a little organized chaos.
  • Giving Back: Join us in making an impact! Our team actively participates in community outreach and charitable initiatives with partners including the Humane Society, Metropolitan Ministries, Kids in Need Foundation & more.
  • Comprehensive Benefits Available: Access to Medical, Dental, Vision, Life Insurance, and Long/Short-Term Disability plans to support your well-being.

 What you’ll do:

  • Daily communication between the Customer and BG internal teams as it relates to the customer’s operations
  • Proactively manage the operations dashboard ensuring BG is meeting and exceeding the service commitments to the customer
  • Identify logistics trends and work with the customer and enterprise team to mitigate any risks and act on opportunities for improvement
  • Manage any immediate systemic issues such as to systemic service failures, critical delays, multiple billing issues, and any other systemic concerns affecting the stability and health of the customer account
  • Deliver Weekly review and monthly report outs to the customer based on their requirements
  • Develop, facilitate and implement account-specific projects. Responsible for executing milestones, updating and tracking progress, and communication completion for internal and customer visibility.
  • Calculating the ROI and impact for projects and communicating value provided.
  • Perform root cause analysis for any issues or concerns pertaining to accounts. Document the issues, develop project corrective action, and lead the project to successful solution meeting or exceeding the customer’s expectations.
  • Escalation of client critical issues to upper management and follow up with solutions
  • Create presentations, documents and spreadsheets to help manage customer accounts and share appropriate data with accounts.
  • Communicate with internal BlueGrace departments to keep the clients internal account functioning efficiently and effectively.

What you’ll need:

  • Bachelor's degree in supply chain field or equivalent combination of education and experience.
  • 5+ year of LTL or FTL experience required. 
  • Experience working with big box retail companies
  • Ability to write business and other related reports and correspondence as an industry subject matter expert.
  • Ability to speak effectively before groups of customers or employees of organization.
  • Ability to analyze all aspects of transportation data to report in clear and meaningful metrics.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.
  • Experience working in ERP/WMS systems and Microsoft Office Suite

                                                                                                                      

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