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Customer Operations Jobs in Florida (NOW HIRING)

Simpro

Director of Customer Operations

Miami, FL · On-site

Director Of Customer Operations The Director of Customer Operations will be the strategic partner to the CCO, global Customer (Account Management, Lifecycle Services & Support) teams and the Customer ...

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How much do customer operations jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer operations in Florida is $15.28, according to ZipRecruiter salary data. Most workers in this role earn between $12.21 and $15.82 per hour, depending on experience, location, and employer.

What are some typical challenges faced in a customer operations role, and how can I prepare to handle them?

In a Customer Operations role, you may encounter challenges such as managing high volumes of customer inquiries, coordinating across multiple departments to resolve issues, and adapting to evolving processes or technologies. Successfully handling these challenges requires strong communication skills, attention to detail, and the ability to stay organized under pressure. Being proactive about learning internal systems and building relationships with team members in other departments can also help you respond efficiently and deliver excellent customer experiences.

What do customer operations do?

Customer operations professionals manage processes that support customer satisfaction and retention, including order fulfillment, account management, and service delivery. They often use tools like CRM systems and require strong communication and problem-solving skills to ensure efficient customer experiences.

What are 5 careers in customer operations?

Five careers in customer operations include Customer Service Manager, Customer Support Specialist, Operations Analyst, Client Relations Manager, and Customer Experience Coordinator. These roles involve managing customer interactions, analyzing service data, and improving customer satisfaction through communication skills and familiarity with CRM tools.

What is the difference between Customer Operations vs Customer Service Representative?

AspectCustomer OperationsCustomer Service Representative
Primary FocusManaging customer accounts, process optimization, and ensuring overall customer successHandling direct customer inquiries, providing support, and resolving issues
Required SkillsProcess management, data analysis, communication, problem-solvingCommunication, empathy, product knowledge, problem resolution
Work EnvironmentCross-departmental, often in operations or account management teamsCustomer support centers, call centers, or retail settings
Common CertificationsCustomer service certifications, project management, CRM toolsCustomer service certifications, communication skills training

Customer Operations focuses on managing customer accounts and improving processes, while Customer Service Representatives handle direct customer interactions and support. Both roles are essential for customer satisfaction but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a customer operations professional, and why are they important?

To thrive as a Customer Operations professional, you need strong problem-solving abilities, attention to detail, and a background in customer service or business operations, often supported by a relevant degree. Familiarity with CRM platforms (like Salesforce or Zendesk), ticketing systems, and data analysis tools is typically required. Excellent communication, patience, and adaptability are standout soft skills for handling customer inquiries and collaborating across teams. These skills are crucial for ensuring efficient issue resolution, maintaining high customer satisfaction, and improving operational workflows.

What is customer operations?

Customer operations refer to the teams and processes within a company that manage the interactions and support provided to customers. This includes handling inquiries, resolving issues, ensuring customer satisfaction, and streamlining communication between customers and the business. Customer operations professionals work to improve the overall customer experience by optimizing service workflows, monitoring performance metrics, and collaborating with other departments. Their goal is to build strong, long-term relationships with customers and enhance loyalty.
What are the most commonly searched types of Customer Operations jobs in Florida? The most popular types of Customer Operations jobs in Florida are:
What are popular job titles related to Customer Operations jobs in Florida? For Customer Operations jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Customer Operations jobs in Florida look for? The top searched job categories for Customer Operations jobs in Florida are:
Customer Operations jobs near you
Infographic showing various Customer Operations job openings in Florida as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $31,789 per year, or $15.3 per hour.

Manager, Airport Customer Operations

American Airlines

Orlando, FL • On-site

$125K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 3 days ago

New

American Airlines rating

8.0

Company rating: 8.0 out of 10

Based on 370 frontline employees who took The Breakroom Quiz

6th of 26 rated airlines

Job description

8/7/26
Location: Orlando Intl Apt (MCO-TRML)
Cities: Orlando - FL
Requisition ID: 87387
This job will continue to be posted until at least 8/14/2026. If interested, please apply prior to this date.
Job Description
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
  • This job is a member of the Hubs and Gateways Team, within the Customer Experience Division.
  • Responsible for the efficient use of resources to ensure operational performance. Ensure enforcement of all company and departmental procedures, including safety and security.

What you'll do
  • Develops employees
  • Implements methods of maximizing revenue and controlling expenses
  • Oversees day to day customer service operations
  • Solicits ideas and/or feedback from employees and accepts accountability for follow-through
  • Communicates procedural changes to Customer Service Managers, supervisors and employees and ensures compliance
  • Monitors and measures on time performance
  • Identifies areas/individuals which require improvement; develops and implements methods to increase/improve performance
  • Develops and enhances the work relationship with vendors, ensuring all parties perform their responsibilities properly
  • Ensures all internal audit requirements are followed and accountable for compliance
  • Reviews staffing requirements and schedules for all department employees, ensures adjustments are made as needed
  • Conducts grievance hearings and servs as a grievance hearing officer as required
  • Interprets the company's policies in a professional and positive manner to all customers
  • Assists Directors with Customer Service Manager interviews and selections
  • Aids/guides the development of Customer Service Managers and supervisory staff
  • Shift work-including nights, weekends and holidays

All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
  • High School Degree or GED equivalent
    3 years' airline supervisory experience
    3 years' airport operations experience

Preferred Qualifications- Education & Prior Job Experience
  • Proven experience in baggage handling, baggage systems, and MBR improvement
  • Experience working in/on or with airport ramps

Skills, Licenses & Certifications
  • Possess a valid US Driver's License
  • Must be self-motivated and detail oriented, team player
  • Able to perform in a fast paced environment while maintaining a professional and effective approach to high stress situations
  • Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get
Feel free to take advantage of all that American Airlines has to offer:
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

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