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Customer Operations Manager Jobs in Baltimore, MD

Rita's Italian Ice

Operations Manager

Annapolis, MD · On-site

$40K - $58K/yr

As an Operations Manager, you will play a vital role in ensuring our locations provide exceptional customer experiences while maintaining operational efficiency. Job Summary: The Operations Manager ...

Rita's Italian Ice

Operations Manager

Annapolis, MD · On-site

$40K - $58K/yr

As an Operations Manager, you will play a vital role in ensuring our locations provide exceptional customer experiences while maintaining operational efficiency. Job Summary: The Operations Manager ...

CVS Health

Operations Manager

Arnold, MD · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Columbia, MD · On-site

$21 - $35/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Baltimore, MD · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Catonsville, MD · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

DMV Fitness

Operations Manager

Edgewater, MD · On-site

$20 - $25/hr

About the Role The Operations Manager oversees everything that makes Burn Boot Camp run at an elite ... Drive member retention, trial conversion, and customer service. * Ensure proper handoffs ...

Lineage Logistics

Operations Manager

Baltimore, MD · On-site

$68K - $123K/yr

Manage the warehouse's operational activities including budgeting, labor scheduling, space and ... Ensure people, process and technology enable meeting all customer service standards. KEY DUTIES AND ...

Sila Services

Operations Manager

Beltsville, MD · On-site

$100K - $130K/yr

Operations Manager Sila Heating & Air Conditioning \u007C Beltsville, MD Lead the Field. Develop ... Resolve field escalations quickly before they affect customers or revenue. * Review callbacks ...

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All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Baltimore, MD

Customer Operations Manager information

See Baltimore, MD salary details

$44.2K

$122.9K

$134.6K

How much do customer operations manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer operations manager in Baltimore, MD is $122,891.00, according to ZipRecruiter salary data. Most workers in this role earn between $133,100.00 and $133,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

What are the most commonly searched types of Customer Operations jobs in Baltimore, MD?

The most popular types of Customer Operations jobs in Baltimore, MD are:

What are popular job titles related to Customer Operations Manager jobs in Baltimore, MD?

For Customer Operations Manager jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Customer Operations Manager jobs in Baltimore, MD look for?

The top searched job categories for Customer Operations Manager jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Customer Operations Manager jobs?

Cities near Baltimore, MD with the most Customer Operations Manager job openings:

Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Baltimore, MD as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $122,891 per year, or $59.1 per hour.

Office Manager for Auction & Customer Operations

B and D Auctions

Westminster, MD • On-site

$20 - $25/hr

Full-time

Retirement, PTO

Posted 6 days ago

Job description

B&D Auctions is a busy, established online auction company specializing in antiques, collectibles, estates, and unique property. We are looking for a confident, highly organized Office Manager to help oversee our front-office operations and keep our fast-moving business organized, responsive, and running smoothly.
We are looking for someone who notices what needs to be done, follows through, communicates clearly, and is willing to learn the many moving parts of our business.
The right person will become a trusted point of contact for our customers, consignors, staff, and owners while working closely with the rest of our auction team.
What You’ll Do
The Office Manager will help manage the day-to-day flow of the office and customer-service side of our auction operation, including:
  • Answering incoming phone calls, emails, and customer messages in a professional and welcoming manner
  • Listening carefully to determine what a caller needs and either assisting them or directing the call to the appropriate team member
  • Gathering enough information before transferring or escalating a call so the next person has the context they need
  • Directing potential consignment and sales inquiries to the appropriate auctioneer
  • Providing professional and empathetic customer service to bidders and consignors to strengthen relationships
  • Helping customers with invoices, payments, pickup questions, account issues, and general auction procedures
  • Recognizing when a customer-service concern can be handled independently and when it should be escalated
  • Scheduling appointments, pickups, drop-offs, and other office-related activities
  • Maintaining organized customer, consignor, and auction records
  • Assisting with consignor communication, documentation, and payment processes
  • Following up on outstanding questions and tasks through resolution
  • Communicating information between the office, auction staff, shipping department, and warehouse
  • Keeping office procedures, calendars, records, and administrative systems organized
  • Supporting auction-day and post-auction office operations
  • Taking on new administrative projects as the needs of the business evolve
  • Assisting with marketing and customer communications, which may include following established processes to help prepare auction emails, announcements, or other communications
We Don’t Expect You to Know Everything on Day One
The auction business has a learning curve, and we do not expect someone to walk through the door knowing every answer.
In fact, we would much rather have someone ask questions than guess.
During training, we expect you to ask questions, verify information, take notes, and continue learning until you are confident in the answer you are giving a customer or consignor.
As your knowledge of our systems, policies, customers, and auction process grows, so will your ability to handle situations independently.
Good judgment is important. Part of this position is learning what you can confidently handle, who within the company has the expertise to answer a particular question, and when something needs to be escalated to ownership.
Customer Service Matters
Our customers contact us for many different reasons. Some conversations are simple. Others may involve confusion, frustration, valuable property, sentimental belongings, or an estate being handled during a difficult time.
We are looking for someone who can listen first, communicate with empathy, gather the facts, and help move the conversation toward a solution.
You should be comfortable speaking on the phone and communicating professionally by email and in person.
Auction experience is helpful but not required. We can teach the auction business.
This Is a Team Environment
Our workload changes throughout our biweekly auction cycle.
There are times when the office is extremely busy and other times when the administrative workload slows down. When that happens, we expect everyone to be willing to pivot and help where the business needs them.
That could mean assisting on the auction floor, helping prepare items for pickup, supporting the shipping department, working on a special project, organizing an area, or helping the team get ready for the next auction.
We are a small business, and keeping our workplace clean and organized is a shared responsibility across the team.
No one here operates entirely inside their own lane.
Technology & Organization
Strong computer skills are important for this position.
You should be comfortable working efficiently with:
  • Microsoft Outlook
  • Microsoft Excel
  • Email, calendars, and shared files
  • Web-based software and customer-management systems
  • Multiple programs and browser windows throughout the workday
You do not need to know every program we use before starting, but you should be comfortable learning new technology and figuring out new systems.
Experience with spreadsheets, data entry, record-keeping, scheduling, customer databases, or business-management software is a plus.
Who Will Thrive Here
You may be a great fit if you are:
  • Exceptionally organized and good at keeping track of details
  • Comfortable and professional on the phone
  • Proactive without being afraid to ask questions
  • A strong listener
  • Friendly and empathetic while still able to enforce company policies
  • Able to prioritize when several things need attention at once
  • Good at following through and closing loops
  • Comfortable switching between different types of work throughout the day
  • Efficient and confident with computers
  • Able to learn new systems quickly
  • Willing to take notes, ask questions, and build expertise over time
  • Able to maintain confidentiality and use good judgment
  • Comfortable taking on new projects
  • Someone who enjoys creating order and helping a team stay organized
Experience in office management, banking, customer service, professional services, property management, logistics, hospitality, medical administration, or another fast-paced administrative environment could translate particularly well to this position.
About B&D Auctions
B&D Auctions has been connecting buyers and sellers since 2004. Today, we operate large online auctions featuring antiques, collectibles, estates, furniture, jewelry, artwork, vehicles, and an ever-changing variety of unique property.
No two weeks look exactly the same.
Our auctions involve thousands of items and require our photography, cataloging, warehouse, shipping, customer-service, and administrative teams to work together closely.
We value professionalism, honesty, good judgment, teamwork, willingness to learn, and people who take pride in doing their jobs well.
Schedule
This is a full-time, on-site position in Westminster, Maryland.
Our schedule revolves around a biweekly auction cycle, so some days are significantly busier than others. The Office Manager should be comfortable working within that rhythm and adapting as priorities change throughout the auction cycle.
Benefits
B&D Auctions offers a competitive compensation package along with benefits that include:
  • Paid vacation and sick leave
  • Paid company holidays, including an extended winter holiday
  • 401(k) plan with company match
  • Employee auction benefits
  • A stable, established small-business environment where your work has a visible impact
What We’re Really Looking For
We can teach someone how our auctions work.
What is much harder to teach is curiosity, follow-through, empathy, organization, adaptability, and the willingness to ask questions and learn.
If you are the kind of person who likes creating order, helping people, solving problems, learning new things, and being part of a team where everyone pitches in, we would love to hear from you.