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Customer Operations Manager Jobs in Frederick, MD

EōS Fitness

Operations Manager

Boyds, MD · On-site

$65K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

PIRTEK

Operations Manager

Rockville, MD · On-site

$50K - $70K/yr

Playing a pivotal role in customer service and problem-solving, the Operations Manager ensures customers receive the highest quality of service to get their equipment back up and running.

Amazon

Operations Manager

Hagerstown, MD · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Amazon

Operations Manager

Hagerstown, MD · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Floor & Décor

Operations Manager

Frederick, MD · On-site

$21.69 - $39.51/hr

... by managing the store operations. MAJOR RESPONSIBILITIES * Operations * Demonstrated ability to ... Engage customer focus during the pick-up and check-out process * Handle claims and other KCM/MOD ...

Amazon

Operations Manager

Hagerstown, MD · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Mr. Handyman

Operations Manger

Frederick, MD · On-site

Handyman we have over 14 years of providing quality service to our customers. As the Operations Manager you are a key member of the team reporting directly to the owner of the business. You are ...

Floor & Decor

Operations Manager

Frederick, MD

$21.69 - $39.51/hr

... by managing the store operations. MAJOR RESPONSIBILITIES * Operations * Demonstrated ability to ... Engage customer focus during the pick-up and check-out process * Handle claims and other KCM/MOD ...

Waste Connections

Operations Manager

MD · On-site

Operations Manager RAM Waste - Waste Connections of Colorado 📍 Location: Fort Collins, CO Pay ... Receives and reviews customer complaints regarding collections programs. * Formulates both short ...

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All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Frederick, MD

Customer Operations Manager information

See Frederick, MD salary details

$44.2K

$123K

$134.7K

How much do customer operations manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer operations manager in Frederick, MD is $122,969.00, according to ZipRecruiter salary data. Most workers in this role earn between $133,200.00 and $133,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

What job categories do people searching Customer Operations Manager jobs in Frederick, MD look for?

The top searched job categories for Customer Operations Manager jobs in Frederick, MD are:

What cities near Frederick, MD are hiring for Customer Operations Manager jobs?

Cities near Frederick, MD with the most Customer Operations Manager job openings:

Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Frederick, MD as of August 2026, with employment types broken down into 70% Full Time, 28% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $122,969 per year, or $59.1 per hour.

Operations Manager - Customer Service

Frederick, MD • On-site

Mr. Handyman
Personal Services • 1 - 10 employees
Learn more about Mr. Handymanexternal

$45K - $55K/yr

Full-time

Re-posted 12 days ago

Job description

Mr. Handyman of North & West Central MD, the 7th largest Mr Handyman in the country, is looking for an experienced Operations Manager to oversee the daily operations of our business. At Mr. Handyman we have over 14 years of providing quality service to our customers.
As the Operations Manager you are a key member of the team reporting directly to the owner of the business. You are responsible for handling service requests and customer complaints, managing the daily schedule, and helping to continually grow the business. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
Specific Responsibilities:
  • Receive incoming calls in professional and courteous manner
  • Return customer inquiries
  • Return customer calls/inquiries (some after hours and/or on weekends), respond to customer complaints, and resolve issues
  • Schedule services and dispatch technicians
  • Perform marketing functions to sell additional work and earn business
  • Manage both residential and commercial business
  • Help in the hiring of field technicians
  • Perform administrative functions including data entry, payment processing, and supply inventory
  • Oversee the maintenance of company vehicles
  • Perform other duties as needed which may include cross-training in related positions

Job Requirements:
  • At least (1) year previous operations management experience.
  • Customer service and sales experience preferred
  • Strong written and verbal communication skills
  • Computer literate, with working knowledge of word processing, business software and spreadsheet applications
  • Detail-oriented
  • Team player who can work independently
  • Must be available to respond to weekend and after-hour messages from customers.

Competitive pay and benefits. Bonuses available.
We are actively interviewing for this position - Apply today and our hiring manager will follow-up!
Compensation: $45,000 = $55,000/yr
For over 20 years, Mr. Handyman® franchisees have consistently hired reliable, customer focused team members who are both knowledgeable and skilled. They are experienced in many areas of home improvement, maintenance and repair and they know the value of building relationships with clients. Those select individuals who make the cut are offered a competitive work environment with the ability to have more control over your earnings and your future.
Notice
Mr. Handyman International LLC is the franchisor of the Mr. Handyman® franchised system. Each Mr. Handyman® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Handyman International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Handyman International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.
*Acknowledgement
I acknowledge that each independent Mr. Handyman® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Handyman International LLC ("Franchisor") nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee's employees; (2) supervise and control franchisee's employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Handyman International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

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