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Customer Operations Manager Jobs in Baltimore, MD

Sila Services

Operations Manager

Beltsville, MD · On-site

$100 - $130/hr

Operations Manager Sila Heating & Air Conditioning | Beltsville, MD Lead the Field. Develop the ... Resolve field escalations quickly before they affect customers or revenue. * Review callbacks ...

Sila Services

Operations Manager

Beltsville, MD · On-site

$100K - $130K/yr

Operations Manager Sila Heating & Air Conditioning | Beltsville, MD Lead the Field. Develop the ... Resolve field escalations quickly before they affect customers or revenue. * Review callbacks ...

PowerPak Civil & Safety

Operations Manager

Hanover, MD · On-site

Orders are accurate, so customers can rely on what arrives. * The operation stays efficient and ... Comfort managing the floor and the bigger picture at the same time. * Experience coordinating ...

BODY ART ALLIANCE

Operations Manager

Hanover, MD · On-site

Collaborates closely with Supply Chain, Procurement, Customer Experience, Sales, Finance, and IT ... Extensive knowledge of operations and production management. * Ability to interpret financial data ...

Sila Services

Operations Manager

Beltsville, MD · On-site

$100K - $130K/yr

Operations Manager Sila Heating & Air Conditioning | Beltsville, MD Lead the Field. Develop the ... Resolve field escalations quickly before they affect customers or revenue. * Review callbacks ...

Body Art Alliance

Operations Manager

Hanover, MD · On-site

$100 - $115/hr

Collaborates closely with Supply Chain, Procurement, Customer Experience, Sales, Finance, and IT ... Extensive knowledge of operations and production management. * Ability to interpret financial data ...

West Marine

Operations Manager

Chester, MD · On-site

Each customer interaction is an opportunity to exceed expectations and foster loyalty. West Marine ... Oversee operations in Hub locations as required. Duties/Responsibilities * Ensure inventory ...

New

Transdev

Operations Manager

Baltimore, MD · On-site

$64K - $79K/yr

... external customers, and coaching employees for optimal performance, managing the entire operation in the absence of the General Manager, complying with all Company policies, and managing the ...

RSC2, Inc.

Operations Manager

Fort George G Meade, MD · On-site

$114K - $275K/yr

Our professional staff is trained to provide world-class services to all types of customers. We ... RSC2 is currently looking for an Operations Manager to join our growing team inFort Meade, Maryland!

Transdev

Operations Manager

Baltimore, MD · On-site

$64K - $79K/yr

... external customers, and coaching employees for optimal performance, managing the entire operation in the absence of the General Manager, complying with all Company policies, and managing the ...

Jake Marshall LLC

Operations Manager

Burtonsville, MD · On-site

$120 - $160/hr

Responsible for delivering an exceptional customer experience, rooted in on-time delivery, superior ... Proactive Approach - The Operations Manager knows how to manage and build a relationship with a ...

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Showing results 21-40

All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Baltimore, MD

Customer Operations Manager information

See Baltimore, MD salary details

$44.2K

$122.9K

$134.6K

How much do customer operations manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer operations manager in Baltimore, MD is $122,891.00, according to ZipRecruiter salary data. Most workers in this role earn between $133,100.00 and $133,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

What are the most commonly searched types of Customer Operations jobs in Baltimore, MD?

The most popular types of Customer Operations jobs in Baltimore, MD are:

What are popular job titles related to Customer Operations Manager jobs in Baltimore, MD?

For Customer Operations Manager jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Customer Operations Manager jobs in Baltimore, MD look for?

The top searched job categories for Customer Operations Manager jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Customer Operations Manager jobs?

Cities near Baltimore, MD with the most Customer Operations Manager job openings:

Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Baltimore, MD as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $122,891 per year, or $59.1 per hour.

Operations Manager

PowerPak Civil & Safety

Glen Burnie, MD • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

Operations Manager | Hanover, MD Distribution Center
PowerPak Civil & Safety | On-Site | Full-Time
About the role
PowerPak keeps utility and infrastructure crews supplied, often same-day or next-day. When a jobsite needs safety gear, signage, or tools, they count on us to get it there right and on time. That reliability starts inside our distribution centers, with the people who run them.
We're hiring an Operations Manager for our Hanover, MD distribution center. This is a working manager role. You'll own the operation end to end: receiving, inventory, fulfillment, and outbound delivery. You'll be on the floor and in the details, leading a lean team while building the structure the center needs as it grows. It's a good fit for someone who likes taking ownership of an operation and steadily making it better.
What you'll own
  • Receiving. Inbound freight, PO verification, and accurate, timely put-away.
  • Inventory. Cycle counts, bin organization, and stock data the team can trust.
  • Fulfillment. Picking, packing, and order accuracy.
  • Outbound logistics. Coordinating fleet drivers, routing, and carriers to meet delivery commitments cost-effectively.
  • Sales support. Serving as the operational point of contact for the branch sales team on order, inventory, and delivery questions.
  • The operation as a whole. Safety, housekeeping, throughput, and continuous improvement of daily work.
  • Cross-functional coordination. Partnering with purchasing, sales, and customer service to keep orders moving and resolve issues quickly.

What success looks like
  • Deliveries go out on time and complete.
  • Orders are accurate, so customers can rely on what arrives.
  • The operation stays efficient and cost-aware as volume grows.
  • Processes, the team, and inventory data all improve over time.

What you bring
  • 5+ years in warehouse, distribution, or operations, hands-on across receiving, inventory, fulfillment, and shipping.
  • A track record of owning outcomes when things had to ship correctly and on time.
  • Comfort managing the floor and the bigger picture at the same time.
  • Experience coordinating deliveries with drivers and third-party carriers.
  • Strong organizational skills and attention to inventory accuracy.
  • Working proficiency with warehouse and inventory systems (WMS/ERP), and the ability to learn new tools quickly.

Preferred:
  • Distribution experience in construction, industrial, civil, or safety products.
  • A history of scaling an operation or standing up a new facility.
  • Forklift or material-handling certification.

Why PowerPak
Our values guide how we work: Caring, Transparent, Accountable, Agile, and Reliable. We take our delivery promise seriously, we support the people who make it happen, and we try to make the experience a good one for customers and coworkers alike.
This is a ground-floor role in a growing operation, with real room to make it your own and to grow with it.
This position requires you to work in an office 5 days a week in Hanover, MD.
Job type: Full time
Benefits:
  • Great medical, dental & vision benefits
  • 401(k) matching program
  • Generous paid time off and holiday policies
  • Team-first mindset
  • Career growth opportunities

We are Great Place to Work certified, with 98% of team members stating they are proud to work for PowerPak! We are always looking for ways to put "People First". To learn more, check out our Core Values here: https://www.powerpak.net/careers

Apply