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Customer Operations Manager Jobs in Baltimore, MD

Limbach Holdings, Inc.

Operations Manager

Burtonsville, MD · On-site

$198K - $232K/yr

Responsible for delivering an exceptional customer experience, rooted in on-time delivery, superior ... Proactive Approach - The Operations Manager knows how to manage and build a relationship with a ...

Limbach Company LLC

Operations Manager

Burtonsville, MD · On-site

$198K - $232K/yr

Responsible for delivering an exceptional customer experience, rooted in on-time delivery, superior ... Proactive Approach - The Operations Manager knows how to manage and build a relationship with a ...

Waste Connections

Operations Manager

MD · On-site

Operations Manager RAM Waste - Waste Connections of Colorado 📍 Location: Fort Collins, CO Pay ... Receives and reviews customer complaints regarding collections programs. * Formulates both short ...

Integral

Operations Manager

Fort George G Meade, MD · On-site

Overview The Operations Manager supports the Defense Information Systems Agency (DISA), Business ... management, and customer relations among other support services to the DISA mission.

Aramark

Operations Manager

Baltimore, MD · On-site

$63K - $80K/yr

The Manager will spend their time between financial and operational duties with the goal of ... customers. In order to meet our commitments, job duties may change or new ones may be assigned ...

Integral

Operations Manager

Fort George G Meade, MD

The Operations Manager supports the Defense Information Systems Agency (DISA), Business Systems ... management, and customer relations among other support services to the DISA mission. * Provide ...

Aramark

Operations Manager

Baltimore, MD

$63K - $80K/yr

The Manager will spend their time between financial and operational duties with the goal of ... customers. In order to meet our commitments, job duties may change or new ones may be assigned ...

Aramark

Operations Manager

Baltimore, MD · On-site

$63K - $80K/yr

The Manager will spend their time between financial and operational duties with the goal of ... customers. In order to meet our commitments, job duties may change or new ones may be assigned ...

Transdev

Operations Manager

Baltimore, MD · On-site

$64K - $79K/yr

... external customers, and coaching employees for optimal performance, managing the entire operation in the absence of the General Manager, complying with all Company policies, and managing the ...

Aramark

Operations Manager

Baltimore, MD · On-site

$63K - $80K/yr

The Manager will spend their time between financial and operational duties with the goal of ... customers. In order to meet our commitments, job duties may change or new ones may be assigned ...

CentiMark Corporation

Roofing Operations Manager

Jessup, MD · On-site

$90K - $110K/yr

The Operations Manager will supervise, coordinate and ensure the timely installation and completion ... They will be responsible for managing employee relations, job supervision and customer satisfaction.

CentiMark Corporation

Roofing Operations Manager

Jessup, MD · On-site

$90K - $110K/yr

The Operations Manager will supervise, coordinate and ensure the timely installation and completion ... They will be responsible for managing employee relations, job supervision and customer satisfaction.

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All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Baltimore, MD

Customer Operations Manager information

See Baltimore, MD salary details

$44.2K

$122.9K

$134.6K

How much do customer operations manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer operations manager in Baltimore, MD is $122,891.00, according to ZipRecruiter salary data. Most workers in this role earn between $133,100.00 and $133,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

What are the most commonly searched types of Customer Operations jobs in Baltimore, MD?

The most popular types of Customer Operations jobs in Baltimore, MD are:

What are popular job titles related to Customer Operations Manager jobs in Baltimore, MD?

For Customer Operations Manager jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Customer Operations Manager jobs in Baltimore, MD look for?

The top searched job categories for Customer Operations Manager jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Customer Operations Manager jobs?

Cities near Baltimore, MD with the most Customer Operations Manager job openings:

Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Baltimore, MD as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $122,891 per year, or $59.1 per hour.

Operations Manager

Limbach Holdings, Inc.

Burtonsville, MD • On-site

$198K - $232K/yr

Full-time

Re-posted 8 days ago

Limbach rating

9.4

Company rating: 9.4 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

OUR VISION:
"To become an indispensable partner to building owners with mission-critical systems."
Base Salary: $198,000 - $232,000
POSITION SUMMARY/OBJECTIVE:
The incumbent assumes responsibility for ensuring and improving the performance, productivity, efficiency, and profitability of the Company through the provision of effective methods and strategies and is responsible for delivering and assisting with selling of all projects over $500k in size. The incumbent understands how to successfully deliver design build infrastructure projects directly to building owners, including management of subcontractors, effective communication with the building owner representative and maximizing gross profit returns. It is expected that this position works very closely with the Branch Sales Leader and their staff to help identify and sell MEP infrastructure projects from the branch's top accounts. .
KEY TASKS & RESPONSIBILITIES:
  • Responsible for delivering an exceptional customer experience, rooted in on-time delivery, superior quality and delivery.
  • Advocates and reinforces the guiding principles, wellness program, and safety culture of the Company.
  • Manager & Cross Function Collaborator - S/he creates an environment where the ODR team and sales staff work together closely, while maintaining clear roles and responsibilities across the cross-functional team, following our guardrails about what each position is responsible for. The person should be focused on providing a seamless customer experience, comfortable collaborating with the account teams regardless of, whether or not they report directly to them, reporting relationship, because their goal is to ensure the customer has a seamless experience. They enjoy being on-site with their teams, consistently meeting with customers. S/he demonstrates the ability to inspire and motivate a team with tremendous positive energy.
  • Attractor and developer of talent - Ability to be present locally and recruit talent - S/he understands how to source talent from the local marketplace and is consistently identifying current and future potential talent, recruiting and searching for talent regardless of the need at the time. S/he is an ambassador of the brand and company, creating a pool of interested talent. They create an environment alongside the Branch Manager, General Manager & Sales Leader where prospective employees are asking to join the Company. They are actively focused on the development of their team, both in the current role and future career path.
  • Financial & Reporting Expectations - S/he is proficient at managing and projecting costs in projects. S/he understands how to maximize the cash position in an owner direct project model. S/he actively monitors projects on a weekly and monthly basis.
  • Proactive Approach - The Operations Manager knows how to manage and build a relationship with a building owner.S/he balances the relationship needs with managing the PCO process, ensuring we remain cash positive, maximizing overall return and improving gross profit from booking to closeout.
  • Resource Management -S/he is are able to properly manage a diverse set of resources over both the short and long term, actively engaging both the field and office teams.
  • Strategic Alignment - Supports both the Sales Leader and Branch Manager executing the Company's strategy locally. local strategy. S/he participates in the creation of the localized strategy and has a primary responsibility in executing it.
  • Hands-On Experience - The Operations Manager understands how to manage projects and is willing to help their teams in any manner necessary. S/he is responsible for ensuring projects execute on track and if one is off track, immediately remediating the causes of delay, including spending time with the team on-site and employing an operating rhythm to resolve issues.
  • Drives onsite teams to manage projects according to agreed upon contract terms without variances.

CONDUCT STANDARDS:
  • Maintains appropriate Company confidentiality at all times.
  • Protects the assets of the Company and ethically upholds the Code of Conduct & Ethics in all situations.
  • Cultivates and promotes the "Hearts & Minds" safety culture.
  • Consistently exemplifies the Core Values of the Company (we CARE, we ACT WITH INTEGRITY, we are INNOVATIVE, and we are ACCOUNTABLE).

WORK ENVIRONMENT:
  • This position operates in a professional office environment, and routinely utilizes standard office equipment, such as computers, phones, copiers, and filing cabinets.

PHYSICAL DEMANDS:
  • In performing the duties of this job, the incumbent is regularly required to talk, hear, perform repetitive motion, and possess an appropriate degree of both visual acuity and manual dexterity.
  • This is considered a light work position, which means possible exertion of up to twenty (20) pounds of force occasionally, and/or up to ten (10) pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull, or otherwise move objects.

TRAVEL:
  • This position may require up to 20% travel, primarily to customer meetings and job sites.

MINIMUM QUALIFICATIONS:
  • Bachelor's Degree (in a construction-related field) or equivalent.
  • 10+ years of experience within the mechanical HVAC industry.
  • 5+ years of project management experience.
  • Demonstrated ability to engage in effective collaboration and communication (both written and verbal).
  • Strong analytical, problem-solving, and decision-making abilities.
  • Must have a valid driver's license.
  • Must have a driving record compliant with the Company's policies and MVR requirements, and consent to ongoing driving record monitoring by the Company.

PREFERRED QUALIFICATIONS:
  • Demonstrated experience leading a team.
  • Prior customer facing experience.
  • Strong cross-functional collaboration skills.

This job description is intended to describe the general nature of work being performed by the individual who assumes this role, not an exhaustive list of responsibilities. Duties, responsibilities, and activities may change at any time, with or without notice, as business needs dictate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Limbach Facility Services LLC is an Equal Opportunity Employer.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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