ZipRecruiter

Log In

1

Customer Operations Manager Jobs in Appleton, WI

Americold

Manager, Operations

Green Bay, WI · On-site

Build positive relationships with customers. Carry out management responsibilities in accordance ... Maintain operational procedures for verification of incoming and outgoing shipments, handling, and ...

Plexus Corp

Manager - Cybersecurity Operations

Neenah, WI · On-site

$112K - $169K/yr

Ensure customer service excellence by driving the information technology service delivery for the system/business areas of accountability. Manage system operations to meet or exceed defined service ...

Plexus Corp.

Manager - Cybersecurity Operations

Neenah, WI · On-site

$112K - $169K/yr

Ensure customer service excellence by driving the information technology service delivery for the system/business areas of accountability. Manage system operations to meet or exceed defined service ...

Burlington

Operations/Service Manager

Green Bay, WI

$20 - $26.65/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...

next page

Showing results 1-20

All JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Appleton, WI

Customer Operations Manager information

See Appleton, WI salary details

$43.4K

$120.7K

$132.2K

How much do customer operations manager jobs pay per year?

As of Jun 18, 2026, the average yearly pay for customer operations manager in Appleton, WI is $120,676.00, according to ZipRecruiter salary data. Most workers in this role earn between $130,700.00 and $130,700.00 per year, depending on experience, location, and employer.

What does a Customer Operations Manager do?

A Customer Operations Manager oversees the processes and teams that handle customer service and support within an organization. Their responsibilities typically include ensuring high levels of customer satisfaction, managing customer service representatives, analyzing service metrics, and implementing strategies to improve operational efficiency. They also handle customer complaints, develop training programs for staff, and work closely with other departments to address customer needs. Ultimately, their goal is to ensure smooth and efficient operations that enhance the overall customer experience.

Is operations a high paying job?

The salary for a Customer Operations Manager varies depending on industry, location, and experience, but it is generally considered a mid- to high-level management role with competitive compensation. Factors such as skills in data analysis, leadership, and familiarity with customer service tools can influence earning potential.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles such as Customer Operations Manager or Call Center Director, which can earn six-figure salaries depending on the industry and location. These roles often require leadership skills, experience, and knowledge of customer service tools and processes.

How does a Customer Operations Manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What is the role of a customer service operations manager?

A customer service operations manager oversees the daily functions of customer support teams, ensuring efficient service delivery and customer satisfaction. They analyze performance metrics, implement process improvements, and coordinate with other departments to enhance overall customer experience, often using tools like CRM software.

What are the key skills and qualifications needed to thrive as a Customer Operations Manager, and why are they important?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How much is an operations manager paid?

The salary of a Customer Operations Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for advancement, with higher salaries often associated with larger companies or specialized skills such as data analysis or process improvement.
What are popular job titles related to Customer Operations Manager jobs in Appleton, WI? For Customer Operations Manager jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Customer Operations Manager jobs in Appleton, WI look for? The top searched job categories for Customer Operations Manager jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Customer Operations Manager jobs? Cities near Appleton, WI with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you
Field Operations Manager - Azco

Field Operations Manager - Azco

Burns & McDonnell

Appleton, WI • On-site

Full-time

Posted 7 days ago

Burns & McDonnell rating

8.6

Company rating: 8.6 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

4th of 78 rated construction

Job description

Description
The Field Operations Manager will develop and manage staffing programs for union and employee-owner site supervision. This person will manage supervisory development processes for union and non-union site supervision to ensure continued financial growth, collaboration, and client satisfaction for all jobs.
  • Adhere to AZCO's quality and safety culture and Zero Injury Program.
  • Manage a group of field construction supervisory positions who are responsible for project execution.
  • Oversee project dispatching for union and employee-owner site supervision.
  • Understand and study labor availability to develop and sustain strong operational teams.
  • Evaluate labor utilization and availability during the estimating, preconstruction, and construction stages.
  • Collaborate with field construction supervision to develop and sustain high performing teams.
  • Coordinate and identify essential superintendent and foreman training for consistent application to AZCO's operations initiatives, policies and procedures.
  • Provide performance feedback to identify critical training and development opportunities for succession planning.
  • Identify and drive continuous improvement initiatives to strengthen customer satisfaction, jobsite efficiencies, productivity, and profitability.
  • Administer the union supervisory compensation packages.
  • Conduct project safety, quality, progress and financial audits and assessments as required.
  • Assist in the recruiting of site superintendents and maintains relationships throughout recruiting process.
  • Coordinate with the field operations and human resources departments to select candidates based on skills, abilities and leadership.
  • Support the human resources team to promote trade careers to youth in the community.
  • Work with local organizations such as vocational and/or technical colleges, Chamber of Commerce, and high schools.
  • Responsible for the recruitment, development, training, and retention of staff.
  • Responsible for conducting performance evaluations for department staff.
  • Provide leadership, guidance, and instruction to the department.
  • Responsible for interpreting the organization's policies, purposes, and goals to staff.
  • Responsible for overall QA/QC process adherence.
  • Enforce compliance with company and site safety policies.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

Qualifications
  • Bachelor's degree in Construction Management, Engineering, or a related field and 7 years of relevant construction experience required.
  • Applicable experience may be substituted for the degree requirement.
  • Experience with managing union construction operations.
  • Excellent computer skills and proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint and Access).
  • Experience with document control, scheduling, cost control and project management software is preferred.
  • Excellent written and verbal communication skills and strong organizational skills.
  • Strong analytical and problem-solving skills, and attention to detail.
  • Ability to handle large volumes of work and multi-task in a fast-paced environment.
  • Multiple years of experience on construction project sites or executing program management in the industries of aviation, commercial, energy, government, manufacturing, oil & gas, process, transmission & distribution, transportation, or water is preferred.
  • A basic understanding of Generally Accepted Accounting Principles is preferred.
  • Must be able to meet the company's driving requirements.
  • OSHA 10-hour certification preferred.

This job posting will remain open a minimum of 72 hours and on an ongoing basis until filled.
EEO/Disabled/Veterans
Job Field Construction Management
Primary Location US-WI-Appleton
Schedule: Full-time
Travel: Yes, 75 % of the Time
Req ID: 261577
#LI-AN #ACO N/A

What Burns & McDonnell employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Burns & McDonnell logo

About Burns & McDonnell

Sourced by ZipRecruiter

Burns & McDonnell assists clients of all sizes and industries by providing extensive physical services ranging from assessments, integrated security solutions, and large security architecture designs. Services we typically provide include security and safety system design, threat, risk, and vulnerability assessments, security surveys, security master planning, compliance to federal security programs, independent validation and verification of integrated security system operations, management of installation and maintenance, and staff augmentation to develop and implement facility management and protection processes.

Industry

Civil engineering construction

Company size

10,000+ Employees

Headquarters location

Kansas City, MO, US

Year founded

1898

Social media

FacebookTwitter

View All Burns & McDonnell Jobs

Apply