Customer Operations Manager Jobs in Appleton, WI

Lennox National Account Services (NAS), wholly owned by Lennox International, a 120+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry.

We have 100+ offices throughout the continental United States and are still growing and expanding. In the next 5 years we will double the number of Branch Offices and significantly increase annual revenue. In order to so we need good people like you, who want to grow and learn. We consistently offer the best of both to all our employees. We are an equal opportunity employer (EEOC).

Benefits:

For information regarding our impressive benefits package, please visit our web site at LII Benefits.  We have matching 401(k), comprehensive health and wellness, perks and discounts, pet insurance, free subscriptions and much more! Note: benefits may vary depending on the position and are subject to change.

The person in this position manages and coordinates the activities of employees engaged in maintaining, servicing and installing commercial HVAC equipment and accessories. The manager is responsible for safety, labor productivity and efficiency, inventory management, customer satisfaction, employee retention and on-time arrival.

Duties include, but are not limited to:

• Reads, analyzes and interprets written or verbal reports, correspondence or proposals and blueprints
• Assists employees in diagnosing commercial HVAC equipment
• Prepares estimates and proposals

• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

• Requisitions and keeps inventory of tools, equipment and materials
• Studies production schedules and estimates labor requirements for completion of job assignment
• Directs employees engaged in dismantling, assembling and installing equipment
• Interprets and communicates company policies to employees
• Inspects and monitors work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules.
• Ensures proper procedures are in place for reporting and managing accidents
• Interprets specifications, blueprints and job orders to employees, and assigns duties
• Establishes or adjusts work procedures to meet production schedules
• Recommends measures to improve production methods, equipment performance and quality of product
• Suggest changes in working conditions and processes to increase efficiency of branch, customer service or work crew
• Analyzes and resolves work problems, or assists employees in solving work problems
• Initiates or suggests plans to motivate employees to achieve performance goals
• Maintains time and production records
• Directly supervises four to ten employees
• Carries out supervisory responsibilities in accordance with the company's policies and applicable laws
• Supervisory responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
• Perform other duties as assigned.

• Associate's degree (A.A.) or equivalent education from a two-year college or technical school
• 5+ years related experience or equivalent combination of education and experience
• HVAC industry technical knowledge required
• P&L Management Experience with successful track record preferred
• Ability to travel in local market on a regular basis; occasional overnight travel required
• Ability to climb ladders
• Moderate lifting up to 90lbs
• Computer skills; competent in MS Office software (Word and Excel)
• Must achieve NATE certification in first full year as Branch Manager
• EPA Certification: Type I and Type II or Universal Preferred
• Positive mental attitude, self-motivated, self-starter, Competitive, High Energy
• Ability to thrive in a fast paced environment, Professional and punctual

Compensation:

This is a salaried exempt role. The salary range for this role and market is between $70,000 - $80,000 annually.  Factors that may affect the starting salary include geography/market and the individual's tenure, performance, skills, education, experience, and other qualifications of the successful candidate.Employees in this role are also eligible for an annual and monthly bonus in accordance with the terms of the Company's applicable plan.  Employees in this role are not eligible for overtime.

Benefits:

Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 10 paid holidays, and 3 floating holidays per year.

Our Culture:At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization.  They define our culture - which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member's contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you'll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

Disclaimers:

The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.

We may use automated tools, including artificial intelligence, to support parts of our hiring process, such as application review and interview scheduling. These tools assist our teams but do not replace human decision-making. If you need an accommodation or have questions, please contact CandidateAccommodations@Lennox.com.