Knowledge Operations Manager Jobs in Appleton, WI

Description

Healthcare Operations Manager

Location: Green Bay, WI

Lead Operations. Strengthen Teams. Improve Patient Care.

Unity is seeking an experienced Healthcare Operations Manager to lead labor management, workforce planning, frontline leadership development, and operational excellence across our nursing service lines. This is an exciting opportunity for a strategic, data-driven leader who is passionate about building high-performing teams while ensuring exceptional patient care.

Working closely with nursing, finance, quality, education, and recruitment leaders, you will help optimize staffing, improve operational performance, and support organizational goals through thoughtful leadership and continuous improvement.

Why You'll Love This Role

• Lead and develop frontline nursing leaders while shaping a high-performing, engaged workforce.
• Drive operational excellence by improving labor utilization, workforce planning, and productivity across nursing service lines.
• Collaborate with interdisciplinary leaders to strengthen quality, compliance, financial stewardship, and patient care outcomes.
• Use data and strategic insight to influence organizational decisions and improve operational performance.
• Grow your leadership career through ongoing professional development while making a meaningful impact in an organization that values compassion, collaboration, innovation, and employee well-being.

Schedule: 

• Full-time, hybrid work environment
• Monday through Friday with a flexible first-shift schedule, typically between 7:00 a.m. and 5:00 p.m.   
• Shared participation in the Administrator On-Call rotation 
• 1-2 holidays per year

What You'll Do

Labor & Workforce Management

• Lead labor utilization and productivity initiatives across nursing service lines.
• Analyze workforce metrics including FTEs, visits per FTE, overtime, paid time off, and non-productive hours.
• Monitor labor budgets, identify trends and variances, and provide recommendations to the Nursing Operations Director.
• Partner with the Central Scheduling Manager to align staffing levels, float utilization, and skill mix with patient census and workload projections.
• Ensure payroll accuracy through timecard audits and exception reviews.
• Collaborate with Finance, Recruitment, and nursing leadership on workforce planning, staffing models, territory alignment, and FTE recommendations.
• Ensure compliance with labor standards, contracts, and regulatory requirements.
• Develop labor dashboards and performance reports that support informed operational decisions.

Leadership & Team Development

• Lead, coach, and develop Nurse and CNA Supervisors through regular one-on-one meetings, performance evaluations, and ongoing feedback.
• Promote consistent execution of policies, workflows, productivity standards, and accountability expectations.
• Partner with the Educational Services team during recruitment and interview processes.
• Conduct annual EMPOWER performance meetings with direct reports and support supervisors in completing their own team evaluations.
• Manage employee performance, coaching, and progressive discipline in partnership with Human Resources and the Nursing Operations Director.
• Participate in the Administrator On-Call rotation.

Operational Excellence & Compliance

• Collaborate with Quality and Education leaders to maintain compliance with regulatory and quality standards.
• Review operational, quality, and compliance data to identify opportunities for improvement.
• Lead corrective action planning and continuous improvement initiatives.
• Foster a culture of safety, accountability, collaboration, and operational excellence.

What You'll Bring

Required Qualifications

• Bachelor's degree in Nursing, Healthcare Administration, Business Administration, or a related field. (Relevant experience may be considered in lieu of a degree.)
• Minimum three years of healthcare or business operations experience.
• Minimum three years of leadership experience, including coaching, project management, and operational execution.
• Valid Wisconsin driver's license, reliable transportation, and proof of automobile insurance.

Preferred Skills & Experience

• Strong understanding of healthcare operations, workforce planning, and labor management.
• Experience interpreting financial and operational data to drive decision-making.
• Knowledge of productivity metrics, labor analytics, and performance management systems.
• Ability to collaborate effectively across departments and influence organizational outcomes.
• Strong leadership, communication, and relationship-building skills.
• Excellent analytical, critical thinking, and problem-solving abilities.
• Proficiency with Microsoft Office, electronic medical records, automated scheduling systems, and Outlook.
• Highly organized with exceptional attention to detail and the ability to manage multiple priorities.
• Commitment to maintaining current knowledge of healthcare regulations, evidence-based practices, and organizational policies.

Why Join Unity?

At Unity, we believe caring for our employees is just as important as caring for our patients. We offer a comprehensive benefits package designed to support your health, well-being, financial security, and career growth.

Health & Wellness

• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• Flexible Spending Accounts (medical and dependent care)
• On-site health risk assessments
• Annual flu shots

Work-Life Balance

• Generous paid time off
• Extended illness and injury bank
• Bereavement leave
• Employee Assistance Program
• Fitness membership reimbursement

Financial Security

• 403(b) retirement plan
• Group and voluntary life insurance
• Accident, critical illness, and disability coverage

Career Growth

• Education assistance
• Internal and external learning opportunities
• Leadership development programs
• Competitive compensation and mileage reimbursement when applicable

Benefits begin on the first day of the month following your hire date.

If you are passionate about leading others while helping teams deliver exceptional patient care, we would love to hear from you. Join a team where compassion, collaboration, operational excellence, and professional growth are valued every day.

Requirements

• Bachelor's degree in Nursing, Healthcare Administration, Business Administration, or a related field. (Relevant experience may be considered in lieu of a degree.)
• Minimum three years of healthcare or business operations experience.
• Minimum three years of leadership experience, including coaching, project management, and operational execution.
• Valid Wisconsin driver's license, reliable transportation, and proof of automobile insurance.