Knowledge Operations Manager Jobs in Appleton, WI

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

This role will support the day-to-day management of the valet operation to ensure the operation is fostering an excellent guest experience, good client relations and promoting a professional and courteous image. Additionally, this role will play a key part in creating and implementing a successful staging plan by utilizing all aspects of the location’s layout to ensure maximum parking capacity.

• Participate in programs to improve client and guest satisfaction.
• Ensure guests are receiving timely and exception service by:
  • Courteously assisting guests by answering any questions they may have;
  • Assisting guests in and out of their vehicle;
  • Driving, parking and retrieving guest vehicles in a safe and professional manner; and
  • Having a thorough knowledge of all areas of the valet operation, major streets, landmarks and freeways in the area.
• Create a staffing schedule according to the anticipated daily vehicle volume.
• Maintain full compliance to the standard operating procedures, while ensuring the safety and security of vehicles and keys at all times.
• Prepare and process daily paperwork according to audit compliance standards.
• Quickly distinguish vehicle make and models; have a general knowledge of vehicle operations.
• Ensure that drive lanes and crosswalks are clean of debris, water, oil spills, etc.
• Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager.
• Review damage claims.
• Assist with hiring, training, and coaching an excellent valet team.
• Substitute for any position, if necessary.
• Complete other duties as needed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education/Experience Required: High School Graduate. A minimum of six months of valet experience preferred.

Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.

License Requirement: Must possess a valid state-issued driver’s license with current address and acceptable driving record.

Oral Communication: Speaks clearly; Listens and gets clarification; Responds well to questions.

Written Communication: Writes clearly and informatively; Able to read and interpret written information.

Guest Service: Have a strong guest orientation and positive attitude. Able to responds to requests for service and assistance in a courteous and professional manner.

Adaptability: Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.

Judgment: Exhibits sound and accurate judgment.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; and use hands to handle cash and equipment. The employee is occasionally required to sit and climb or balance. The employee must occasionally lift and/or move up to 25 pounds.

Salary Range: $60,000 - $70,000 annually per year

Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Right to Work Poster

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact Recruit@spplus.com. We are here to assist you.