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Customer Operations Manager Jobs in Washington (NOW HIRING)

Colonial Parking Inc

OPERATIONS MANAGER

Washington, DC · On-site

Position Summary The Operations Manager is responsible for the daily management of several parking ... This position delivers company, client and customer expectations by ensuring the facility is ...

Jambalaya Group

Operations Manager

Washington, DC · On-site

$90K - $110K/yr

Drive adoption and effective use of CRM and operational systems * Identify opportunities to streamline processes through technology * Support implementation of new tools and enhancements Practice ...

DMV Fitness

Operations Manager

Manassas, VA · On-site

$20 - $25/hr

About the Role The Operations Manager oversees everything that makes Burn Boot Camp run at an elite ... Drive member retention, trial conversion, and customer service. * Ensure proper handoffs ...

DMV Fitness

Operations Manager

Edgewater, MD · On-site

$20 - $25/hr

About the Role The Operations Manager oversees everything that makes Burn Boot Camp run at an elite ... Drive member retention, trial conversion, and customer service. * Ensure proper handoffs ...

Jambalaya Group

Operations Manager

Washington, DC · On-site

$90K - $110K/yr

Drive adoption and effective use of CRM and operational systems * Identify opportunities to streamline processes through technology * Support implementation of new tools and enhancements Practice ...

KBR

Operations Manager

Washington, DC · On-site

$100K - $150K/yr

Coordinate with Government customers, program management, engineering teams, and subcontractors to ensure successful mission execution. * Monitor operational performance, identify risks, and ...

Amazon

Operations Manager

Springfield, VA

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Johnstone Supply

Operations Manager

Halethorpe, MD · On-site

$65K - $90K/yr

We're committed to being our customers' HVAC/R resource from start to finish.With a friendly, fun ... A DAY IN THE LIFE OF AN OPERATIONS MANAGERAs an Operations Manager for one of our locations, you ...

Amazon

Operations Manager

Upper Marlboro, MD

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Amazon

Operations Manager

Upper Marlboro, MD

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Amazon

Operations Manager

Springfield, VA · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Ignite IT

Operations Manager

Suitland, MD · On-site

While familiarity with CRM and workflow systems is beneficial, this role is focused primarily on business operations, process management, system administration, and stakeholder support rather than ...

Chenega Sentinel 360

Operations Manager

Chantilly, VA · On-site

$123K/yr

Manage operational performance across infrastructure, systems administration, networks ... Establish operational objectives, priorities, and performance metrics aligned with customer and ...

QXO

Operations Manager

Columbia, MD · On-site

$65K - $94K/yr

Ensure efficient handling of materials, equipment, and customer orders * Monitor operational ... Track and manage inventory levels to ensure product and equipment availability * Inspect materials ...

QXO

Operations Manager

Columbia, MD · On-site

$65K - $94K/yr

Ensure efficient handling of materials, equipment, and customer orders * Monitor operational ... Track and manage inventory levels to ensure product and equipment availability * Inspect materials ...

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All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Washington

Customer Operations Manager information

See Washington salary details

$50.4K

$140.1K

$153.5K

How much do customer operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer operations manager in Washington is $140,077.00, according to ZipRecruiter salary data. Most workers in this role earn between $151,800.00 and $151,800.00 per year, depending on experience, location, and employer.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.
What are the most commonly searched types of Customer Operations jobs in Washington? The most popular types of Customer Operations jobs in Washington are:
What are popular job titles related to Customer Operations Manager jobs in Washington? For Customer Operations Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Customer Operations Manager jobs in Washington look for? The top searched job categories for Customer Operations Manager jobs in Washington are:
What cities in Washington are hiring for Customer Operations Manager jobs? Cities in Washington with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Washington as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $140,077 per year, or $67.3 per hour.

OPERATIONS MANAGER

Colonial Parking Inc

Washington, DC • On-site

Full-time

Re-posted 24 days ago

Job description


Position Summary

The Operations Manager is responsible for the daily management of several parking facilities. This position delivers company, client and customer expectations by ensuring the facility is operating in accordance with company policy and client expectations. This person is also responsible for recruiting, scheduling, and managing the performance of the hourly workforce assigned to the facility.


Essential Duties and Responsibilities

  1. Directs and manages all frontline associates, including supervisors, cashiers, valets, attendants, and custodians on a daily basis.
  2. Always maintains proper staffing levels to ensure customer service and operating standards are met through scheduling and managing on-call employees.
  3. Directly oversees all day-to-day activities associated with opening, managing, and closing the facility.
  4. Oversees the contract parker program by ensuring customers are properly registered, A/R is billed and collected on a timely basis and responds to corporate account requests and concerns.
  5. Collects deposits and reports daily revenue on a consolidated basis and reviews cashier reports for accuracy and completeness daily.
  6. Ensures the facility is operating in accordance with company policy including revenue control, equipment maintenance, proper and accurate signage, and internal audit scores. Ensures the facility’s safety and security for guests and employees by reviewing maintenance checklists and conducting periodic safety audits as directed by the company’s Safety Manual.
  7. Responsible for resolving those customer concerns that are escalated to his/her attention by the facility’s front-line associates.
  8. Responsible for documenting Incident Forms and conducting incident investigations as directed by his/her Senior Operations Manager and/or the Corporate Office
  9. Responsible at all times for reviewing, understanding and acknowledging in writing when requested, the company provided policies and procedures that directly support completing my required work duties.

Non-Essential Duties and Responsibilities

  • May be asked to fill in for front line associates during their absences.
  • May be asked to meet with the property’s client contact on as needed basis.
  • Other special projects as directed by the Senior Operations Manager.

Minimum Job Qualifications

  • Associate’s degree or equivalent experience.
  • Minimum of two years of operational and leadership experience in the parking or related industry, including revenue control and reporting.
  • Established experience in Microsoft Office Products including Word, Excel, PowerPoint, and Outlook.
  • Excellent oral (including formal presentations) and written communications and comprehension skills are required.
  • A valid driver’s license.