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Customer Operations Manager Jobs in Federal Way, WA

Shane Co.

Operations Manager

Tukwila, WA · On-site

You will provide superior customer service, supporting top line sales and driving bottom line profits. With others on the store leadership team, the Operations Manager has influence on and ...

Shane Co.

Operations Manager

Tukwila, WA · On-site

You will provide superior customer service, supporting top line sales and driving bottom line profits. With others on the store leadership team, the Operations Manager has influence on and ...

CVS Health

Operations Manager

Seattle, WA

$22.13 - $36.13/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Seattle, WA

$26.30 - $40.30/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Shane Co

Operations Manager

Tukwila, WA · On-site

You will provide superior customer service, supporting top line sales and driving bottom line profits. With others on the store leadership team, the Operations Manager has influence on and ...

CVS Health

Operations Manager

Bellevue, WA

$22.13 - $36.13/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Bellevue, WA · On-site

$22.13 - $36.13/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Office Depot

Operations Manager

Kent, WA · On-site

The Operations Manager ensures compliance with all regulatory requirements and company policies ... Customer & Stakeholder Engagement: * * Build and maintain strong relationships with internal ...

ULINE

Operations Manager

Sumner, WA · On-site

$96K - $160K/yr

Operations Manager Pay from $96,000 to $160,000 per year Washington Branch 3131 Hogum Bay Road NE ... Oversee operations of Uline's Washington branch, including the Warehouse, Customer Service, Sales ...

EverLine Coatings USA

Operations Manager

Seattle, WA · On-site

$67K/yr

This is a hands on role where the operations manager will be in the field with the team. We are ... Every employee at EverLine is committed to providing complete customer satisfaction in the delivery ...

Uline

Operations Manager

Lacey, WA

$96K - $160K/yr

Operations Manager Pay from $96,000 to $160,000 per year Washington Branch 3131 Hogum Bay Road NE ... Oversee operations of Uline's Washington branch, including the Warehouse, Customer Service, Sales ...

ULINE

Operations Manager

Lacey, WA · On-site

$96K - $160K/yr

Operations Manager Pay from $96,000 to $160,000 per year Washington Branch 3131 Hogum Bay Road NE ... Oversee operations of Uline's Washington branch, including the Warehouse, Customer Service, Sales ...

ULINE

Operations Manager

Lacey, WA · On-site

$96K - $160K/yr

Operations Manager Pay from $96,000 to $160,000 per year Washington Branch 3131 Hogum Bay Road NE ... Oversee operations of Uline's Washington branch, including the Warehouse, Customer Service, Sales ...

ULINE

Operations Manager

Tacoma, WA · On-site

$96K - $160K/yr

Operations Manager Pay from $96,000 to $160,000 per year Washington Branch 3131 Hogum Bay Road NE ... Oversee operations of Uline's Washington branch, including the Warehouse, Customer Service, Sales ...

ULINE

Operations Manager

Sumner, WA · On-site

$96K - $160K/yr

Operations Manager Pay from $96,000 to $160,000 per year Washington Branch 3131 Hogum Bay Road NE ... Oversee operations of Uline's Washington branch, including the Warehouse, Customer Service, Sales ...

ULINE

Operations Manager

Lacey, WA · On-site

$96K - $160K/yr

Operations Manager Pay from $96,000 to $160,000 per year Washington Branch 3131 Hogum Bay Road NE ... Oversee operations of Uline's Washington branch, including the Warehouse, Customer Service, Sales ...

PTSolutions

Operations Manager

Tukwila, WA

As our customers' business grows, we grow with them. PTSolutions offers a variety of customizable ... We're looking to add an Operations Manager to our team to support our growth in the Portland ...

ULINE

Operations Manager

Tacoma, WA

$96K - $160K/yr

Operations Manager Pay from $96,000 to $160,000 per year Washington Branch 3131 Hogum Bay Road NE ... Oversee operations of Uline's Washington branch, including the Warehouse, Customer Service, Sales ...

Uline

Operations Manager

Lacey, WA · On-site

$96K - $160K/yr

Operations Manager Pay from $96,000 to $160,000 per year Washington Branch 3131 Hogum Bay Road NE ... Oversee operations of Uline's Washington branch, including the Warehouse, Customer Service, Sales ...

PTSolutions

Operations Manager

Seattle, WA

As our customers' business grows, we grow with them. PTSolutions offers a variety of customizable ... We're looking to add an Operations Manager to our team to support our growth in the Portland ...

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Showing results 1-20

All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Federal Way, WA

Customer Operations Manager information

See Federal Way, WA salary details

$49.7K

$138.1K

$151.3K

How much do customer operations manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer operations manager in Federal Way, WA is $138,115.00, according to ZipRecruiter salary data. Most workers in this role earn between $149,600.00 and $149,600.00 per year, depending on experience, location, and employer.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.
What job categories do people searching Customer Operations Manager jobs in Federal Way, WA look for? The top searched job categories for Customer Operations Manager jobs in Federal Way, WA are:
What cities near Federal Way, WA are hiring for Customer Operations Manager jobs? Cities near Federal Way, WA with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Federal Way, WA as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $138,115 per year, or $66.4 per hour.

Operations Manager

Shane Co.

Tukwila, WA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Shane Co. rating

9.3

Company rating: 9.3 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

1st of 29 rated jewelry retailers

Job description

Overview
Your focus as our Operations Manager is to achieve results by working with and through others, championing company culture, and being thorough and precise. You will provide superior customer service, supporting top line sales and driving bottom line profits. With others on the store leadership team, the Operations Manager has influence on and responsibility for all aspects of the sales, customer, and employee experience.
As a leader in the jewelry industry for four generations and as the largest family-owned jeweler in the U.S., Shane Co. serves our customers with an unparalleled standard of excellence. Our people get to share in our customers' milestone moments such as weddings, birthdays, anniversaries, and everything in between. We are looking for passionate, fun, vibrant individuals who want to be a part of our dynamic company culture in a retail environment.
Our goal for you is to give you an employment experience like no other so you wake up and want to come to work every day! If you love being part of a team as well as providing personal attention to every customer, this is the place for you!
Responsibilities
As a member of the store leadership team, the Operations Manager has a shares responsibility to drive sales growth potential by ensuring all customers' needs are met and by developing the office and shop teams. Daily responsibilities may include:
  • Administering new hire paperwork and onboarding of all new store employees, as well as overseeing the training and development of office and shop staff.
  • Coordinating and facilitating weekly office meetings and bi-weekly shop meetings, including maintaining a written record of these meetings.
  • Assisting the Assistant Operations Manager in their preparation, delivery, and communication of monthly/ periodic touch bases with their office staff.
  • Building and maintaining all store schedules with final approval from the Store Manager.
  • Initiating and ensuring all gold buy transactions and processes are followed and maintained in compliance with all local, state, and federal laws and regulations.
  • Monitoring and maintaining overall efficiency of office and shop operations.
  • Ensuring customer concerns and complaints are addressed and resolved in an efficient and timely manner with a high degree of discretion and flexibility
  • Working with the Facilities Department to address all issues of store appearance and maintenance, including interior and exterior of the store as well as the store landscaping and parking lot.
  • Mastering all functionalities and processes in the shop, customer service department, and sales operations.

No jewelry experience? No problem! The Operations Manager career track includes an innovative training program in which you will attain a high level of proficiency in sales, coaching, training, and store operations. We will provide you with the training you need to be able to demonstrate an in-depth knowledge of our merchandise, represent our brand, and create an exceptional store experience for each and every customer.
Qualifications
  • A minimum of 2 years of experience managing, leading, developing, training, and/ or supervising others, along with a minimum of 1 year of sales or other customer service experience in a face-to-face environment is required. Prior experience with jewelry sales is neither relevant nor required... we will teach you!
  • We are available to our customers when they need us so evening and weekend availability is a must. (Though unlike most retailers, we are closed on major holidays!)
  • Retail sales or hospitality industry experience preferred with the ability to present features and benefits of unique products.
  • Genuine enjoyment in working with people.
  • Demonstrated ability to influence others in a trusting and cooperative manner.
  • High performing and driven to achieve goals.
  • Great listener... we need you to listen to each employee's and each customer's needs.
  • Ability to maintain customer relationships in a changing sales environment.
  • Great ability to provide and receive feedback from peers, supervisors, and customers and adapt behavior with coaching.
  • Energetic team player.
  • Must possess a high level of visual acuity and manual dexterity.
  • Excellence in written and spoken English is required including appropriate usage of spelling and grammar; you will communicate with our customers and home office team members in writing as well as face to face. Minimum of a high school diploma or equivalent is required.

Application Deadline: Initial consideration will be given to applications received by August 31, 2026. Applications received after this date may be considered if the position remains open or the application period is extended.
Behavioral Characteristics
Strong organizational skills and the ability to collaborate effectively in a fast-paced environment are important for a successful Operations Manager. Goal-orientation, attention to detail, and independence are important characteristics for candidates to possess, along with a drive to get things done correctly and efficiently. Being task-focused, analytical, and thoughtful will help candidates succeed in this position, as will a genuine interest in developing others.
Why Work for Shane Co.?
Shane Co. is a family-owned business and everyone who works in our organization is part of the family. This family point of view is exactly why we want to take care of you AND your family.
Base Pay range for this role is $83,000-$93,000 per year, which applies to this specific role in this location only.
Your placement in the range is determined through interviews, a review of experience, knowledge, skills, balanced pay with other team members and alignment with geographic market data. While we target most new hire offers toward the lower end of the listed range, more demonstrated sales experience, knowledge, and skills may result in a higher starting rate. Average performance will earn a moderate increase each year, while high performers can earn a very generous annual increase. Once you join us, we pay for performance and there is no ceiling to your base pay rate over time.
Beyond Base Pay: Base pay is just one component of our total rewards package. In addition, we include:
  • Participation in a team bonus that can range from zero to $150 each week for every member of the store team.

Beyond pay:
  • We are committed to investing in your overall, holistic wellbeing and that of anyone who depends on you. Our benefits and perks include:
    • Competitive medical, dental, and vision coverage.
    • Competitive 401(k) plan with company match.
    • Paid vacation time, sick time, holidays, volunteer time, and of course things like bereavement time (including for pets).
    • Protection if you are away from work in many circumstances, such as our company paid extended illness bank, optional long-term disability, and company paid life insurance.
    • Parental benefits including paid parental leave, fertility benefits, and child and adult care Flexible Spending Accounts.
    • Employee Affinity Groups with focus on things like parenting, LGBTQ+, and Grief and Loss.
  • Though weekend and evening availability is required, we are closed when most retailers are open (with 7 paid holidays each year for most staff), and our hours are much more enjoyable than many retailers. (Monday to Wednesday 10 AM to 7 PM, Thursday to Friday, 10 AM to 8 PM, Saturday 10 AM to 6 PM and Sunday noon to 5 PM are the hours we are open to customers.)
  • We offer dedicated training specific to your role in our company.
  • We are committed to career growth, whether that means doing your very best and growing in your same role over time or development and growth into a new role. We offer training toward advancement, specifically in the area of management and leadership for all levels. With stores in multiple markets, moving with the company is also possible.
  • While it is not necessary to be promoted here to be considered very successful, the majority of our management positions in our stores are filled from within and we are very proud to offer ongoing coaching and training towards that end.
  • We offer internal learning that covers both career and personal topics, from skills like excel to photography. This is self-paced learning and available to all employees.

Employer will not sponsor visa or work authorization.

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