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Customer Operations Manager Jobs in Federal Way, WA

Red Dot Corporation

Operations Manager

Puyallup, WA · On-site

Operations Manager, Puyallup, Washington Summary Description: The Operations Manager is the General ... Make real-time staffing, line balancing, and prioritization decisions to protect customer ...

RED DOT CORPORATION

Operations Manager

Tacoma, WA · On-site

Operations Manager, Puyallup, Washington Summary Description: The Operations Manager is the General ... Make real-time staffing, line balancing, and prioritization decisions to protect customer ...

RED DOT CORPORATION

Operations Manager

Puyallup, WA

Operations Manager, Puyallup, Washington Summary Description: The Operations Manager is the General ... Make real-time staffing, line balancing, and prioritization decisions to protect customer ...

RED DOT CORPORATION

Operations Manager

Puyallup, WA

Operations Manager, Puyallup, Washington Summary Description: The Operations Manager is the General ... Make real-time staffing, line balancing, and prioritization decisions to protect customer ...

Floor & Décor

Operations Manager

Seattle, WA

$23.75 - $42.75/hr

... by managing the store operations. MAJOR RESPONSIBILITIES * Operations * Demonstrated ability to ... Engage customer focus during the pick-up and check-out process * Handle claims and other KCM/MOD ...

Amazon

Operations Manager

Dupont, WA · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Glass Doctor

Operations Manager

Kent, WA · On-site

As Operations Manager you will work closely with our field manager, dispatcher, customer service ... Serving customers with enthusiasm * Having fun in the process! Specific Responsibilities: * Coach ...

Metropolis Technologies

Operations Manager

Tukwila, WA · On-site

$81K - $85K/yr

Identify proper staffing levels to complete duties, deliver a superior customer experience, and ... managing the operation's budget. * Identify all procurement and vendor service needs of the ...

Metropolis Technologies

Operations Manager

Tukwila, WA

$81K - $85K/yr

Identify proper staffing levels to complete duties, deliver a superior customer experience, and ... managing the operation's budget. * Identify all procurement and vendor service needs of the ...

Metropolis Technologies

Operations Manager

Renton, WA · On-site

$85 - $85K/hr

Identify proper staffing levels to complete duties, deliver a superior customer experience, and ... managing the operation's budget. * Identify all procurement and vendor service needs of the ...

Metropolis Technologies

Operations Manager

Tukwila, WA · On-site

$81K - $85K/yr

Identify proper staffing levels to complete duties, deliver a superior customer experience, and ... managing the operation's budget. * Identify all procurement and vendor service needs of the ...

Metropolis Technologies

Operations Manager

Tukwila, WA

$81K - $85K/yr

Identify proper staffing levels to complete duties, deliver a superior customer experience, and ... managing the operation's budget. * Identify all procurement and vendor service needs of the ...

Metropolis Technologies

Operations Manager

Renton, WA · On-site

$85K/yr

Identify proper staffing levels to complete duties, deliver a superior customer experience, and ... managing the operation's budget. * Identify all procurement and vendor service needs of the ...

Metropolis Technologies

Operations Manager

Renton, WA · On-site

$85 - $85K/hr

Identify proper staffing levels to complete duties, deliver a superior customer experience, and ... managing the operation's budget. * Identify all procurement and vendor service needs of the ...

Metropolis Technologies

Operations Manager

Renton, WA · On-site

$85K/yr

Identify proper staffing levels to complete duties, deliver a superior customer experience, and ... managing the operation's budget. * Identify all procurement and vendor service needs of the ...

Amazon

Sr. Operations Manager

Dupont, WA · On-site

... customer experience of either Inbound or Outbound operations. • Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and ...

Amazon

Sr. Operations Manager

Kent, WA · On-site

... customer experience of either Inbound or Outbound operations. • Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and ...

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Showing results 21-40

All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Federal Way, WA

Customer Operations Manager information

See Federal Way, WA salary details

$49.7K

$138.1K

$151.3K

How much do customer operations manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer operations manager in Federal Way, WA is $138,115.00, according to ZipRecruiter salary data. Most workers in this role earn between $149,600.00 and $149,600.00 per year, depending on experience, location, and employer.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.
What job categories do people searching Customer Operations Manager jobs in Federal Way, WA look for? The top searched job categories for Customer Operations Manager jobs in Federal Way, WA are:
What cities near Federal Way, WA are hiring for Customer Operations Manager jobs? Cities near Federal Way, WA with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Federal Way, WA as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $138,115 per year, or $66.4 per hour.

Operations Manager

Red Dot Corporation

Puyallup, WA • On-site

Full-time, Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Red Dot Corporation, the leading producer of premium mobile HVAC units and components for heavy-duty commercial and military vehicles, is recruiting for the following position: Operations Manager, Puyallup, Washington
Summary Description:
The Operations Manager is the General Manager's direct partner in running daily plant operations at Red Dot's Puyallup facility. This is a newly created role that owns the day-to-day execution of the site - production output, supervisor leadership, workforce stability, and continuous improvement - and is directly accountable for the operational metrics that define plant performance: safety, quality, delivery, and cost.
This person is the senior floor leader. They are visible across both shifts, set the tone for accountability and culture, develop frontline supervisors, and drive measurable improvement against plant targets. Success in this role means the Puyallup facility delivers consistent, predictable performance day in and day out.
Reporting Structure:
  • Reports to: General Manager, Puyallup
  • Direct reports: All Production Supervisors across 1st and 2nd shift (Fabrication, Core, Assembly, Wire Shop, Injection Molding, Metal Fab, Paint, Final Assembly), and the Warehouse Supervisor
  • Partners closely with: Director of Quality, Director of Manufacturing Engineering / Maintenance / Lean, Engineering, Program Management, Finance, HR Manager, and the Memphis sister-plant leadership team

Requirements
Job Duties and Responsibilities (Essential Functions):
Daily Operational Leadership
  • Own daily production execution across both shifts - safety, quality, delivery, and cost targets on a daily, weekly, and monthly cadence
  • Lead daily tier meetings and SQDC reviews; escalate blockers and drive rapid resolution
  • Maintain regular, visible presence on 2nd shift and ensure consistent standards across shifts
  • Make real-time staffing, line balancing, and prioritization decisions to protect customer commitments

People Leadership and Supervisor Development
  • Coach, develop, and hold accountable production and warehouse supervisors across both shifts
  • Build supervisor bench strength through structured 1:1s, performance feedback, and on-the-floor coaching
  • Partner with HR to improve onboarding ramp time, and stabilize the hourly workforce
  • Champion Red Dot's cultural norms and lead by example in every interaction with the team

Safety and Quality
  • Own safety performance for the production floor - lead incident response, root cause investigations, and corrective actions
  • Reinforce quality standards in partnership with the Director of Quality; ensure containment and corrective action in every work station
  • Drive a culture where every employee is empowered and expected to stop the line for safety or quality concerns

Continuous Improvement and Lean
  • Drive lean and continuous improvement initiatives on the floor in partnership with the Manufacturing Engineering / Lean team
  • Lead or sponsor kaizen events, 6S, standard work, and visual management improvements
  • Use data - OEE, throughput, scrap, labor efficiency - to identify and prioritize improvement opportunities

Cross-Functional Partnership
  • Partner with the GM on workforce planning, budgeting, and capital project execution
  • Collaborate with the Memphis sister plant on best-practice sharing and consistent operating standards
  • Backfill the GM as needed for plant-wide decisions, customer visits, and escalations

Level Requirements (Minimum):
Education
Bachelor's degree in Engineering, Operations Management, Business, or a related field - or equivalent demonstrated experience
Experience
  • Minimum 7 years of progressive manufacturing leadership experience, including at least 3 years directly managing salaried supervisors
  • Demonstrated lean manufacturing experience - not just exposure. Must be able to point to specific kaizen events led, standard work implemented, or measurable CI results delivered
  • Proven track record of developing frontline supervisors and improving team performance
  • Experience leading operations across multiple shifts, including direct accountability for 2nd shift performance
  • Strong working knowledge of ERP systems and production data analysis
  • Functional knowledge in Microsoft tools (i.e. Outlook, Excel, Word, PowerPoint)
  • Comfort with ambiguity, competing priorities, and a fast-paced environment

Preferred Qualifications:
  • Experience in HVAC, heavy equipment, off-road, automotive, or other complex assembly manufacturing
  • Six Sigma Green Belt or Black Belt certification
  • Prior experience in a multi-site manufacturing organization
  • Experience managing through periods of high temp labor utilization and workforce instability

Physical Requirements
This role requires regular presence on the production floor across both shifts. Must be able to stand and walk for extended periods, occasionally lift up to 50 pounds, and work in a manufacturing environment that includes noise, varying temperatures, and exposure to production equipment. Reasonable accommodation will be made in accordance with applicable law.
Red Dot Corporation offers the following total compensation package for this role:
Personal Time Off (PTO)
Average of 14 paid holidays per year.
Employer-sponsored PPO Medical Plans, with employer-subsidized premiums of at least 70% for non-tobacco users.
Employer-sponsored PPO Dental Plans, with employer-subsidized premiums of at least 70% for non-tobacco users.
Employer-sponsored Vision Plans.
Free Employee Assistance Program to all employees.
Free Benefit Advocate access for insurance benefit inquiries.
401(k) employer contribution of 3% of annual salary*, regardless of participation.
100% ESOP Company, with vesting beginning after 1,000 hours.
Employer Paid Basic Life and Accidental Death and Dismemberment (AD&D) premiums.
Employer-paid long-term disability insurance premiums.
Employer Paid Washington State FML payroll taxes.
Voluntary Benefits such as: Flexible Spending Accounts, Daycare Spending Accounts, Life Insurance, Short-Term Disability Insurance, etc.
Salary Grade** for this role is as follows:
Min: $110,000 / Annual
Max: $135,000 / Annual
*Subject to all local, state, and federal regulatory limits
** Salary grade levels and placement are all based on several factors, including but not limited to: applicable experience, education, skill set, and market.
Red Dot is an Equal Opportunity/Affirmative Action Employer.

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