Manage a team of customer experience specialists handling complex customer issues * Establish ... Create workflows, automations, dashboards, and operational tooling What we're looking for: Customer ...
Manage a team of customer experience specialists handling complex customer issues * Establish ... Create workflows, automations, dashboards, and operational tooling What we're looking for: Customer ...
Operations Manager
Redmond, WA · On-site
$22.13 - $36.13/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Redmond, WA · On-site
$22.13 - $36.13/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Woodinville, WA · On-site
$135K - $161K/yr
The Operations Manager will effectively manage technical and financial operations for the project ... Act as the customer liaison in absence of Project Manager * Create and maintain project related ...
Operations Manager
Woodinville, WA · On-site
$135K - $161K/yr
The Operations Manager will effectively manage technical and financial operations for the project ... Act as the customer liaison in absence of Project Manager * Create and maintain project related ...
Customer Experience & AI Operations Lead \u007C Seattle
Seattle, WA · On-site
$80K - $130K/yr
Manage a team of customer experience specialists handling complex customer issues * Establish ... Create workflows, automations, dashboards, and operational tooling What we're looking for: Customer ...
Quick apply
Customer Experience & AI Operations Lead \u007C Seattle
Seattle, WA · On-site
$80K - $130K/yr
Manage a team of customer experience specialists handling complex customer issues * Establish ... Create workflows, automations, dashboards, and operational tooling What we're looking for: Customer ...
Operations Manager
Seattle, WA · On-site
$67K/yr
This is a hands on role where the operations manager will be in the field with the team. We are ... Every employee at EverLine is committed to providing complete customer satisfaction in the delivery ...
Operations Manager
Seattle, WA · On-site
$67K/yr
This is a hands on role where the operations manager will be in the field with the team. We are ... Every employee at EverLine is committed to providing complete customer satisfaction in the delivery ...
We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...
We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...
We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...
We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...
Operations Manager
Everett, WA · On-site
We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...
Operations Manager
Everett, WA · On-site
We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...
Operations Manager
Tukwila, WA · On-site
$99K - $148K/yr
Managing and leading the operations team to ensure they are motivated, productive and aligned with ... Customer Satisfaction: Focusing on exceeding customer expectations by delivering products or ...
Operations Manager
Tukwila, WA · On-site
$99K - $148K/yr
Managing and leading the operations team to ensure they are motivated, productive and aligned with ... Customer Satisfaction: Focusing on exceeding customer expectations by delivering products or ...
Operations Manager
Seattle, WA · On-site
$90K - $120K/yr
Operations Manager Location: Seattle, WA SummaryThe Operations Manager is responsible for managing ... This role serves as an onsite point of contact for customers, supervisors, and internal teams while ...
New
Operations Manager
Seattle, WA · On-site
$90K - $120K/yr
Operations Manager Location: Seattle, WA SummaryThe Operations Manager is responsible for managing ... This role serves as an onsite point of contact for customers, supervisors, and internal teams while ...
New
As our customers' business grows, we grow with them. PTSolutions offers a variety of customizable ... We're looking to add an Operations Manager to our team to support our growth in the Portland ...
Quick apply
As our customers' business grows, we grow with them. PTSolutions offers a variety of customizable ... We're looking to add an Operations Manager to our team to support our growth in the Portland ...
Operations Manager
Tukwila, WA · On-site
As our customers' business grows, we grow with them. PTSolutions offers a variety of customizable ... We're looking to add an Operations Manager to our team to support our growth in the Portland ...
Operations Manager
Tukwila, WA · On-site
As our customers' business grows, we grow with them. PTSolutions offers a variety of customizable ... We're looking to add an Operations Manager to our team to support our growth in the Portland ...
As our customers' business grows, we grow with them. PTSolutions offers a variety of customizable ... We're looking to add an Operations Manager to our team to support our growth in the Portland ...
New
Quick apply
As our customers' business grows, we grow with them. PTSolutions offers a variety of customizable ... We're looking to add an Operations Manager to our team to support our growth in the Portland ...
New
In this role, you will lead all aspects of construction projects, providing customer satisfaction ... Operations Management * Participate with Business Unit Manager in monthly department forecasting ...
In this role, you will lead all aspects of construction projects, providing customer satisfaction ... Operations Management * Participate with Business Unit Manager in monthly department forecasting ...
Operations Manager
Seattle, WA · On-site
In this role, you will lead all aspects of construction projects, providing customer satisfaction ... Operations Management * Participate with Business Unit Manager in monthly department forecasting ...
Operations Manager
Seattle, WA · On-site
In this role, you will lead all aspects of construction projects, providing customer satisfaction ... Operations Management * Participate with Business Unit Manager in monthly department forecasting ...
Operations Manager
Renton, WA · On-site
$38.46 - $40.86/hr
Identify proper staffing levels to complete duties, deliver a superior customer experience, and ... managing the operation's budget. * Identify all procurement and vendor service needs of the ...
Operations Manager
Renton, WA · On-site
$38.46 - $40.86/hr
Identify proper staffing levels to complete duties, deliver a superior customer experience, and ... managing the operation's budget. * Identify all procurement and vendor service needs of the ...
Operations Manager
$38.46 - $40.86/hr
Identify proper staffing levels to complete duties, deliver a superior customer experience, and ... managing the operation's budget. * Identify all procurement and vendor service needs of the ...
Operations Manager
$38.46 - $40.86/hr
Identify proper staffing levels to complete duties, deliver a superior customer experience, and ... managing the operation's budget. * Identify all procurement and vendor service needs of the ...
Operations Manager
$38.46 - $40.86/hr
Identify proper staffing levels to complete duties, deliver a superior customer experience, and ... managing the operation's budget. * Identify all procurement and vendor service needs of the ...
Quick apply
Operations Manager
$38.46 - $40.86/hr
Identify proper staffing levels to complete duties, deliver a superior customer experience, and ... managing the operation's budget. * Identify all procurement and vendor service needs of the ...
Operations Manager
Tukwila, WA · On-site
$81K - $85K/yr
Identify proper staffing levels to complete duties, deliver a superior customer experience, and ... managing the operation's budget. * Identify all procurement and vendor service needs of the ...
Operations Manager
Tukwila, WA · On-site
$81K - $85K/yr
Identify proper staffing levels to complete duties, deliver a superior customer experience, and ... managing the operation's budget. * Identify all procurement and vendor service needs of the ...
Operations Manager
$38.46 - $40.86/hr
Identify proper staffing levels to complete duties, deliver a superior customer experience, and ... managing the operation's budget. * Identify all procurement and vendor service needs of the ...
Quick apply
Operations Manager
$38.46 - $40.86/hr
Identify proper staffing levels to complete duties, deliver a superior customer experience, and ... managing the operation's budget. * Identify all procurement and vendor service needs of the ...
Customer Operations Manager information
See Bothell, WA salary details
$49.7K - $59K
3% of jobs
$59K - $68.2K
0% of jobs
$68.2K - $77.5K
3% of jobs
$77.5K - $86.7K
2% of jobs
$86.7K - $96K
2% of jobs
$96K - $105.2K
3% of jobs
$105.2K - $114.5K
1% of jobs
$114.5K - $123.7K
1% of jobs
$123.7K - $133K
0% of jobs
$133K - $142.2K
1% of jobs
$143.1K is the 25th percentile. Wages below this are outliers.
$142.2K - $151.5K
83% of jobs
$49.7K
$138.3K
$151.5K
How much do customer operations manager jobs pay per year?
As of Jul 24, 2026, the average yearly pay for customer operations manager in Bothell, WA is $138,258.00, according to ZipRecruiter salary data. Most workers in this role earn between $149,800.00 and $149,800.00 per year, depending on experience, location, and employer.
What does a customer operations manager do?
A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.
What is the highest paying job in customer service?
The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Operations, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.
How does a Customer Operations Manager typically collaborate with other departments to enhance the customer experience?
Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.
What are the key skills and qualifications needed to thrive as a Customer Operations Manager, and why are they important?
To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.
How much should an operations manager get paid?
The salary for a Customer Operations Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Higher salaries are common in large organizations or for those with advanced skills in data analysis, process improvement, and leadership. Compensation may also include bonuses, benefits, and opportunities for advancement.
What is the minimum salary of an operations manager?
The minimum salary for a Customer Operations Manager varies by location and industry, but entry-level positions typically start around $50,000 to $70,000 annually. Factors such as experience, certifications, and company size can influence the starting salary for this role.
What job categories do people searching Customer Operations Manager jobs in Bothell, WA look for? The top searched job categories for Customer Operations Manager jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Customer Operations Manager jobs? Cities near Bothell, WA with the most Customer Operations Manager job openings:
$80K - $130K/yr
Full-time
Medical, Dental, Vision, Life, Retirement
Posted 4 days ago
Job description
About us
Today's financial system is built to favor those with money. Grid's mission is to level that playing field by building financial products that help users better manage their financial future. The Grid app lets users access cash, build credit, spend money, optimize their taxes, and lots, lots more.
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Grid is a fast-growing team that's deeply passionate about making a difference in the lives of millions. We're solving huge problems and believe that every team member has a big role to play. Come join our growing team in our Seattle office!
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The role
We're looking for a Head of Customer Experience & AI Operations to build the future of customer support at Grid.
Your mission is to leverage AI, automation, data, and operational excellence to create a customer experience that feels fast, personal, and magical-while allowing a lean team to support millions of users. You'll design AI-powered workflows, build customer-facing agents, identify opportunities for automation, and partner closely with product and engineering teams to eliminate customer pain points at their source.
You'll also lead a team of customer support specialists who handle issues that still require human judgment and empathy.
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The team
We're focused on serving our users and building a robust product above all else. To this end, Grid's team members experience high levels of autonomy and ownership, and as a company we value curiosity, learning and growth.
What you'll do
Build the AI Support Organization
- Design and deploy AI-powered support workflows across chat, email, and self-service channels
- Evaluate and implement new AI tools, agents, copilots, and automation platforms
- Continuously increase automation rates while maintaining customer satisfaction
- Drive improvements across CSAT, response times, resolution times, automation rates, and customer retention
- Build dashboards and reporting to identify opportunities for improvement
- Manage a team of customer experience specialists handling complex customer issues
- Establish escalation processes and quality standards
- Ensure customers receive fast, empathetic, and accurate support
- Identify recurring pain points and partner with Product and Engineering to fix root causes
- Translate customer feedback into actionable product improvements
- Build systems that proactively detect customer issues before they become support tickets
- Use AI and no-code/low-code tools to improve team productivity
- Create workflows, automations, dashboards, and operational tooling
What we're looking for:
Customer Experience Leadership
- 3+ years management experience in customer support, operations, trust & safety, or customer experience teams
- Track record of improving customer satisfaction while scaling operations
- Deep curiosity about AI and automation
- Experience implementing AI tools, chatbots, workflow automation, or operational systems
- Ability to identify repetitive work and automate it
- Comfortable working with data and metrics
- Experience using SQL, spreadsheets, BI tools, or similar analytical platforms
- Ability to diagnose operational bottlenecks and measure improvements
- Self-starter who thrives in ambiguity
- Excited to build systems from scratch
- High ownership and bias toward action
- Strong empathy for customers
- Excellent written communication skills
- Ability to balance automation with human judgment
$80,000 - $130,000 a year
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Competitive equity package Â
Benefits - Medical / Dental / Vision
- 401k
- Life insuranceÂ
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Salary range - $80,000 - $130,000 per year
Why This Role Is Different
Most companies are asking how AI can help their support teams. At Grid, we're asking a bigger question:
What would customer support look like if you built it from scratch in the AI era?
You'll have the opportunity to answer that question for more than a million users and help define how customer experience operates at Grid for years to come.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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