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Customer Operations Manager Jobs in Bothell, WA (NOW HIRING)

Shane Co.

Operations Manager

Tukwila, WA · On-site

You will provide superior customer service, supporting top line sales and driving bottom line profits. With others on the store leadership team, the Operations Manager has influence on and ...

CVS Health

Operations Manager

Seattle, WA · On-site

$22.13 - $36.13/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Shane Co.

Operations Manager

Tukwila, WA

You will provide superior customer service, supporting top line sales and driving bottom line profits. With others on the store leadership team, the Operations Manager has influence on and ...

Shane Co

Operations Manager

Tukwila, WA

You will provide superior customer service, supporting top line sales and driving bottom line profits. With others on the store leadership team, the Operations Manager has influence on and ...

CVS Health

Operations Manager

Bellevue, WA

$22.13 - $36.13/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

PTSolutions

Operations Manager

Tukwila, WA · On-site

As our customers' business grows, we grow with them. PTSolutions offers a variety of customizable ... We're looking to add an Operations Manager to our team to support our growth in the Portland ...

PTSolutions

Operations Manager

Seattle, WA · On-site

As our customers' business grows, we grow with them. PTSolutions offers a variety of customizable ... We're looking to add an Operations Manager to our team to support our growth in the Portland ...

Berkshire Production Supply

Operations Manager

Tukwila, WA · On-site

$80K - $120K/yr

As our customers' business grows, we grow with them. PTSolutions offers a variety of customizable ... We're looking to add an Operations Manager to our team to support our growth in the Portland ...

EverLine Coatings USA

Operations Manager

Seattle, WA · On-site

$67K/yr

This is a hands on role where the operations manager will be in the field with the team. We are ... Every employee at EverLine is committed to providing complete customer satisfaction in the delivery ...

Floor & Décor

Operations Manager

Seattle, WA · On-site

$23.75 - $42.75/hr

... by managing the store operations. MAJOR RESPONSIBILITIES * Operations * Demonstrated ability to ... Engage customer focus during the pick-up and check-out process * Handle claims and other KCM/MOD ...

Boeing

Flightline Operations Manager

Renton, WA · On-site

$141K - $161K/yr

Flightline Operations Manager Company: The Boeing Company Boeing Commercial Airplanes (BCA) is ... Successful candidates must be able to develop and maintain relationships with customers ...

Boeing

Flightline Operations Manager

Renton, WA · On-site

$141K - $161K/yr

Flightline Operations Manager Company: The Boeing Company Boeing Commercial Airplanes (BCA) is ... Successful candidates must be able to develop and maintain relationships with customers ...

DocuSign

Partner Operations Manager

Seattle, WA · Hybrid

Over 1.5 million customers and more than a billion people in over 180 countries use Docusign ... What you'll do The Partner Operations Manager is responsible for owning and maintaining key ...

Boeing

Flightline Operations Manager

Renton, WA · On-site

$141K - $161K/yr

Flightline Operations Manager Company: The Boeing Company Boeing Commercial Airplanes (BCA) is ... Successful candidates must be able to develop and maintain relationships with customers ...

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All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Bothell, WA

Customer Operations Manager information

See Bothell, WA salary details

$49.7K

$138.3K

$151.5K

How much do customer operations manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for customer operations manager in Bothell, WA is $138,258.00, according to ZipRecruiter salary data. Most workers in this role earn between $149,800.00 and $149,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

What job categories do people searching Customer Operations Manager jobs in Bothell, WA look for?

The top searched job categories for Customer Operations Manager jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Customer Operations Manager jobs?

Cities near Bothell, WA with the most Customer Operations Manager job openings:

Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Bothell, WA as of August 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $138,258 per year, or $66.5 per hour.

Associate Customer Operations Representative

Symetra

Bellevue, WA • On-site

$22 - $30.87/hr

Other

Retirement, PTO

Posted yesterday

New

Symetra rating

8.4

Company rating: 8.4 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

108th of 310 rated insurance

Job description

Symetra offers a thrilling chance to become part of our team as an Associate Customer Operations Representative!

About the role

Responsible for providing inbound/outbound telephone support to our customers and agents. Assists with requests both written and verbal. Is proficient in servicing our term product, with consistently increasing transaction knowledge.

What you will do

  • Answer incoming and complete outbound phone calls from agents and customers for both our service and technical queue. Assisting with a variety of inquiries, including status on pending applications and pending in-force transactions; assisting with specific in-force policy questions, product information and service issue resolution. Requires a working knowledge of processes and procedures for In-force Back Office, navigating multiple administrative systems. Required to document detailed and concise notes on all interactions.
  • Train and assist Associate CSRs.
  • Process and maintain department SLAs by processing progressively more complex transactions and servicing customer requests with a sense of urgency and accuracy. Perform additional tasks at the request of management.

Why Work at Symetra

Here's what some of our employees share about why they choose to work at Symetra:

"I chose Symetra because I heard it was a pro-employee company-and it's absolutely true. The work environment is supportive, the people are great, and the benefits are generous. Symetra truly cares about its employees. The relaxed atmosphere and opportunities to learn and grow-both within your role and beyond-make it a great place to build your career." - Alicia L., Claims Examiner

What we offer you

Benefits and Perks

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are built to make your life better both at work and at home.

  • Flexible full-time or hybrid telecommuting arrangements.
  • Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%.
  • Paid time away including vacation and sick time, flex days and ten paid holidays.
  • Give back to your community and double your impact through our company matching.
  • Want more details? Check out our Symetra Benefits Overview.

Compensation

Hourly Range: $22.00 - $30.87 plus eligibility for annual bonus program.

Who You Are

  • High school diploma or equivalent work experience, college degree a plus.
  • 1-3 years of cumulative, relevant experience
  • Has a basic understanding of computer applications and data entry
We empower inclusion
At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.
Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.
Creating a world where more people have access to financial freedom
Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.
For more information about our careers visit: https://symetra.eightfold.ai/careers
Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
Please review Symetra's Remote Network Minimum Requirements:
As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:
  • Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
  • Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
  • Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.
When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above.
Identity Verification
Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.
Failure to comply with verification procedures may result in:
  • Disqualification from the recruitment process
  • Withdrawal of a job offer
  • Termination of employment and other criminal and/or civil remedies, if fraud is discovered

What Symetra employees say

Pay

Benefits

Hours and flexibility

Workplace

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