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Customer Operations Manager Jobs in Bothell, WA (NOW HIRING)

Gold's Gym Washington

Operations Manager

Woodinville, WA · On-site

$58K - $68K/yr

Minimum of 1 years of leadership or management experience in fitness, hospitality, retail, or a related customer-focused industry. * Experience leading teams, improving operational performance, and ...

Gold's Gym Washington

Operations Manager

Kirkland, WA · On-site

$58K - $68K/yr

Minimum of 1 years of leadership or management experience in fitness, hospitality, retail, or a related customer-focused industry. * Experience leading teams, improving operational performance, and ...

Nwamb

Operations Manager

Mountlake Terrace, WA · On-site

The Operations Manager (OM) is the regional leader accountable for the development, performance ... Customers, Complaints & Compliance * Own escalated hospital, facility, and personnel complaints in ...

Gold's Gym

Operations Manager

Kirkland, WA · On-site

$58K - $68K/yr

Minimum of 1 years of leadership or management experience in fitness, hospitality, retail, or a related customer-focused industry. * Experience leading teams, improving operational performance, and ...

Gold's Gym

Operations Manager

Woodinville, WA · On-site

$58K - $68K/yr

Minimum of 1 years of leadership or management experience in fitness, hospitality, retail, or a related customer-focused industry. * Experience leading teams, improving operational performance, and ...

Trelleborg Group

Operations Manager

Tukwila, WA · On-site

$99K - $148K/yr

Managing and leading the operations team to ensure they are motivated, productive and aligned with ... Customer Satisfaction: Focusing on exceeding customer expectations by delivering products or ...

Amazon

Operations Manager

Bremerton, WA · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

JAS

Operations Manager

Seattle, WA · On-site

$110K - $115K/yr

Meet company & customer established KPIs (Key Performance Indicators). * Management of KPIs by utilizing the operational and financial dashboards. * Responsible for managing operations distribution ...

Fujitec America

Operations Manager

Tukwila, WA · On-site

$120K - $144K/yr

Operations Manager JOB SUMMARY Manage all service, repair and operations processes, employees, and ... Administer parts program for contract service and repair to meet budget expectations and customer ...

Waste Management

Operations Manager Trainee

Woodinville, WA · On-site

$80K - $83K/yr

... customer satisfaction. Upon successful completion, trainees transition into an Operations Manager ... position responsible for coaching, mentoring, and managing frontline employees, overseeing daily ...

Waste Management

Operations Manager Trainee

Woodinville, WA · On-site

$80K - $83K/yr

... customer satisfaction. Upon successful completion, trainees transition into an Operations Manager ... position responsible for coaching, mentoring, and managing frontline employees, overseeing daily ...

Waste Management

Operations Manager Trainee

Woodinville, WA · On-site

$80K - $83K/yr

... customer satisfaction. Upon successful completion, trainees transition into an Operations Manager ... position responsible for coaching, mentoring, and managing frontline employees, overseeing daily ...

Fujitec America

Operations Manager

Tukwila, WA · On-site

$120K - $144K/yr

Operations Manager JOB SUMMARY Manage all service, repair and operations processes, employees, and ... Administer parts program for contract service and repair to meet budget expectations and customer ...

Fujitec America

Operations Manager

Tukwila, WA · On-site

$120K - $144K/yr

Operations Manager JOB SUMMARY Manage all service, repair and operations processes, employees, and ... Administer parts program for contract service and repair to meet budget expectations and customer ...

Onehourpittsburghpa

Operations Manager

Tukwila, WA · On-site

Training & development Job Summary The Operations Manager should be responsible for managing all ... customer satisfaction; communication of installation information to proper personnel to allow for ...

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Showing results 21-40

All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Bothell, WA

Customer Operations Manager information

See Bothell, WA salary details

$49.7K

$138.3K

$151.5K

How much do customer operations manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for customer operations manager in Bothell, WA is $138,258.00, according to ZipRecruiter salary data. Most workers in this role earn between $149,800.00 and $149,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

What job categories do people searching Customer Operations Manager jobs in Bothell, WA look for?

The top searched job categories for Customer Operations Manager jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Customer Operations Manager jobs?

Cities near Bothell, WA with the most Customer Operations Manager job openings:

Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Bothell, WA as of August 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Contract. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $138,258 per year, or $66.5 per hour.

Operations Manager

Woodinville, WA • On-site

Gold's Gym Washington
See more jobs at Gold's Gym Washingtonexternal

$58K - $68K/yr

Full-time

PTO

Posted 20 days ago

Key responsibilities

  • Oversee daily club operations including front desk, Kids Club, cleanliness, facility presentation, inventory, and member service standards.

  • Lead, coach, and develop team members to deliver exceptional member experiences and achieve performance goals.

  • Support club revenue growth through member acquisition, retention, retail performance, and operational excellence.

Job description

Benefits:
  • Paid time off
  • Training & development
  • Employee discounts

Operations Manager
Department: Operations 
Status: Full-Time | Non-Exempt 
Location: Woodinville, WA
Entity: Gold's Gym PNW 
Reports To: Ownership / Director of Operations
Position Summary
The Operations manager is responsible for supporting the overall success of the club by leading daily operations, delivering an exceptional member experience, developing high-performing teams, and driving business results. This role partners with the Club Manager to achieve revenue goals through member acquisition, retention, retail performance, operational excellence, and team accountability.
The Operations Manager oversees front desk operations, member services, Kids Club, and club standards while fostering a positive, engaging environment for members, guests, and team members. This individual serves as the manager on duty in the absence of the Club Manager and helps ensure the club operates efficiently, safely, and profitably.
Major Responsibilities
  • Lead, coach, and develop team members to consistently deliver exceptional member experiences and achieve individual and club performance goals.
  • Support overall club revenue through membership growth, member retention, retail performance, and operational excellence.
  • Monitor key business metrics and identify opportunities to improve revenue, member engagement, operational efficiency, and profitability.
  • Foster a culture of accountability, teamwork, and continuous improvement while modeling company values and leadership behaviors.
  • Oversee the daily operations of the club, including front desk, Kids Club, cleanliness, facility presentation, inventory, and member service standards.
  • Recruit, hire, onboard, train, coach, and develop team members.
  • Partner with department leaders to improve member satisfaction, retention, and overall club performance.
  • Ensure company policies, operational procedures, and safety standards are consistently followed.
  • Manage retail and concession operations, including merchandising, inventory, and revenue optimization.
  • Minimize revenue leakage through accurate operational processes, inventory controls, and proactive member account management.
  • Support member retention by resolving concerns promptly, managing cancellations according to company procedures, and creating positive member experiences.
  • Oversee the member feedback process and implement improvements based on member insights.
  • Assist with payroll administration, scheduling, and workforce planning to ensure accurate payroll and appropriate staffing levels.
  • Manage purchasing of janitorial supplies, office supplies, forms, and operational equipment within budget.
  • Support club marketing initiatives, community outreach, events, and promotions that increase membership engagement and business growth.
  • Perform additional leadership responsibilities as assigned by the Club Manager.
Qualifications & Requirements
  • Bachelor's degree preferred.
  • Minimum of 1 years of leadership or management experience in fitness, hospitality, retail, or a related customer-focused industry.
  • Experience leading teams, improving operational performance, and achieving business goals.
  • Strong leadership, coaching, and interpersonal skills.
  • Excellent communication, organizational, and problem-solving abilities.
  • Demonstrated ability to drive business performance through member experience, operational excellence, and team development.
  • Proficiency with Microsoft Office and the ability to learn new software systems.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Knowledge of fitness club operations is preferred.
Physical Requirements
  • Ability to stand or sit for extended periods throughout the workday.
  • Ability to lift up to 25 pounds.
  • Ability to communicate effectively in person and by telephone.
  • Ability to work in a fast-paced environment while meeting deadlines.
  • Regular exposure to moving mechanical equipment within the club.
  • Flexibility to work evenings, weekends, and holidays as business needs require.