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Pos Support Manager Jobs in Washington (NOW HIRING)

Primark

Operations Support Associate

Arlington, VA · On-site

$17.88/hr

Support the Store Management team by proactively mitigating hazards, conducing training programs and driving operational excellence * Support the customer experience by printing POS tickets and ...

Primark

Operations Support Associate

Arlington, VA · On-site

$17.88/hr

Support the Store Management team by proactively mitigating hazards, conducing training programs and driving operational excellence * Support the customer experience by printing POS tickets and ...

Primark

Operations Support Associate

Arlington, VA · On-site

$17.88/hr

Support the Store Management team by proactively mitigating hazards, conducing training programs and driving operational excellence * Support the customer experience by printing POS tickets and ...

H Mart

Operation Support Associate

Fairfax, VA · On-site

$17.50 - $22.50/hr

Store Operations Management - Product stock and inventory management, review and ordering of sales ... inventory errors, POS/equipment problems, etc.), smooth operational communication between ...

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Pos Support Manager information

What is a POS Support Manager?

A POS (Point of Sale) Support Manager is responsible for overseeing the support and maintenance of POS systems in retail or hospitality environments. They manage a team that troubleshoots technical issues, coordinates software or hardware updates, and ensures smooth operations for payment and transaction processing. The role often involves collaborating with IT, vendors, and store staff to resolve problems quickly and improve system reliability. Additionally, POS Support Managers may provide training, develop support procedures, and monitor system performance to deliver excellent customer service.

What are the key skills and qualifications needed to thrive as a POS Support Manager?

To thrive as a POS Support Manager, you need a solid understanding of point-of-sale systems, troubleshooting, and IT support principles, often supported by a degree in information technology or related fields. Familiarity with POS hardware/software, ticketing systems, and certifications like CompTIA A+ or ITIL are commonly required. Strong leadership, communication, and problem-solving skills help manage support teams and resolve client issues efficiently. These abilities are crucial to ensure seamless POS operations, minimize downtime, and maintain high customer satisfaction.

What are some common challenges faced by a POS Support Manager, and how can they be addressed?

A POS Support Manager often faces challenges such as ensuring quick resolution of technical issues, managing diverse team skillsets, and keeping up with evolving POS technologies. Effective communication and prioritization are key to balancing urgent troubleshooting with long-term system improvements. Building strong relationships with vendors and internal stakeholders also helps streamline escalations and ensures consistent service delivery. Continuous training and fostering a collaborative team environment can further mitigate these challenges.

What is the difference between Pos Support Manager vs POS Technician?

AspectPos Support ManagerPOS Technician
CredentialsIT or retail management certifications, experience in POS systemsTechnical certifications in POS hardware/software, troubleshooting skills
Work EnvironmentSupervisory role in retail or hospitality settings, overseeing support teamsHands-on technical work, repairing and maintaining POS hardware/software
Employer & IndustryRetail chains, restaurants, hospitality industryPOS hardware/software providers, retail and hospitality sectors

The Pos Support Manager primarily oversees POS support teams, manages system issues, and ensures smooth operations, requiring management and technical knowledge. In contrast, the POS Technician focuses on the technical repair and maintenance of POS hardware and software. Both roles are essential in retail and hospitality environments but differ in responsibilities and skill sets.

What are popular job titles related to Pos Support Manager jobs in Washington?

For Pos Support Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Pos Support Manager jobs in Washington look for?

The top searched job categories for Pos Support Manager jobs in Washington are:

What cities in Washington are hiring for Pos Support Manager jobs?

Cities in Washington with the most Pos Support Manager job openings:

Pos Support Manager jobs near you
Infographic showing various Pos Support Manager job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Restaurant POS Data Support Technician

SSP America

Ashburn, VA • On-site

$48K - $50K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

SSP America rating

6.4

Company rating: 6.4 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

121st of 467 rated hospitality employers

Job description

Restaurant POS Data Support Technician

$48,000 - $50,000 per year
Ashburn, VA (On-site, Monday-Friday)
Full-Time | Hiring Immediately

Are you someone who notices when a menu price is off by 10 cents?


Do you enjoy the systems side of restaurant operations and are ready for a consistent Monday-Friday corporate environment?

We are seeking a highly detail-oriented team member to support the accuracy and integrity of POS data across our restaurant portfolio. In this role, precision matters - your work directly impacts restaurant performance across North America.

What You'll Do:

  • Enter and maintain menu items and recipes within established POS systems
  • Ensure pricing, ingredients, and data fields are entered accurately and consistently
  • Maintain POS data for new and existing restaurant locations
  • Partner with restaurant teams to gather and verify required information
  • Follow defined processes and standards to support data accuracy across systems

What You'll Bring:

  • Minimum 2+ years of related experience required; restaurant operations experience preferred
  • Previous front-of-house restaurant experience using a POS system required
  • Experience entering or updating items within a POS system preferred
  • Comfort working in Excel and Windows-based systems
  • Strong attention to detail and ability to spot discrepancies
  • Ability to manage multiple priorities in a structured, deadline-driven environment
  • Professional communication skills and a customer-first mindset
  • Comfortable working full-time in a desk-based corporate office setting

Why Join Us?

  • Transition from restaurant floor operations into a stable corporate environment
  • Work a consistent Monday-Friday schedule
  • Be part of a collaborative team supporting restaurants across North America

Benefits Include:

  • Medical, Dental and Vision
  • Basic Life & AD&D Insurance
  • EAP
  • Voluntary Benefits (Life AD&D, Accident, Critical Illness, Hospital Indemnity, Pet Insurance)
  • SSP 401(k) Plan with Employer Matching
  • PTO
  • Paid Holidays
  • Paid Sick Leave

Ready to make an impact?


Apply today.

Additional Statement

SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.

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