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Pos Support Manager Jobs in Seattle, WA (NOW HIRING)

Cross-train across logistics functions to provide coverage and operational support as needed Purchase Order & Financial Coordination * Assist with creating and managing purchase orders (POs ...

Sales Support Associate III

North Bend, WA · On-site

$18.50 - $24/hr

Manage stock levels, replenish sales floor, and execute visual merchandising updates. * Support ... POS and Internet), utilize walkie talkie, understand and read price and product release sheets.

Sales Support Associate II

Bellevue, WA

$19.25 - $24.75/hr

Manage stock levels, replenish sales floor, and execute visual merchandising updates. * Support ... POS and Internet), utilize walkie talkie, understand and read price and product release sheets.

Sales Support Associate III

North Bend, WA

$18.50 - $24/hr

Manage stock levels, replenish sales floor, and execute visual merchandising updates. * Support ... POS and Internet), utilize walkie talkie, understand and read price and product release sheets.

Sales Support Associate I

Bellevue, WA · On-site

$19.25 - $24.75/hr

Manage stock levels, replenish sales floor, and execute visual merchandising updates. * Support ... POS and Internet), utilize walkie talkie, understand and read price and product release sheets.

Sales Support Associate II

North Bend, WA · On-site

$18.50 - $24/hr

Manage stock levels, replenish sales floor, and execute visual merchandising updates. * Support ... POS and Internet), utilize walkie talkie, understand and read price and product release sheets.

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Pos Support Manager information

See Seattle, WA salary details

$25.6K

$77.3K

$137.7K

How much do pos support manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for pos support manager in Seattle, WA is $77,271.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,800.00 and $103,600.00 per year, depending on experience, location, and employer.

What is a POS Support Manager?

A POS (Point of Sale) Support Manager is responsible for overseeing the support and maintenance of POS systems in retail or hospitality environments. They manage a team that troubleshoots technical issues, coordinates software or hardware updates, and ensures smooth operations for payment and transaction processing. The role often involves collaborating with IT, vendors, and store staff to resolve problems quickly and improve system reliability. Additionally, POS Support Managers may provide training, develop support procedures, and monitor system performance to deliver excellent customer service.

What are the key skills and qualifications needed to thrive as a POS Support Manager?

To thrive as a POS Support Manager, you need a solid understanding of point-of-sale systems, troubleshooting, and IT support principles, often supported by a degree in information technology or related fields. Familiarity with POS hardware/software, ticketing systems, and certifications like CompTIA A+ or ITIL are commonly required. Strong leadership, communication, and problem-solving skills help manage support teams and resolve client issues efficiently. These abilities are crucial to ensure seamless POS operations, minimize downtime, and maintain high customer satisfaction.

What are some common challenges faced by a POS Support Manager, and how can they be addressed?

A POS Support Manager often faces challenges such as ensuring quick resolution of technical issues, managing diverse team skillsets, and keeping up with evolving POS technologies. Effective communication and prioritization are key to balancing urgent troubleshooting with long-term system improvements. Building strong relationships with vendors and internal stakeholders also helps streamline escalations and ensures consistent service delivery. Continuous training and fostering a collaborative team environment can further mitigate these challenges.

What is the difference between Pos Support Manager vs POS Technician?

AspectPos Support ManagerPOS Technician
CredentialsIT or retail management certifications, experience in POS systemsTechnical certifications in POS hardware/software, troubleshooting skills
Work EnvironmentSupervisory role in retail or hospitality settings, overseeing support teamsHands-on technical work, repairing and maintaining POS hardware/software
Employer & IndustryRetail chains, restaurants, hospitality industryPOS hardware/software providers, retail and hospitality sectors

The Pos Support Manager primarily oversees POS support teams, manages system issues, and ensures smooth operations, requiring management and technical knowledge. In contrast, the POS Technician focuses on the technical repair and maintenance of POS hardware and software. Both roles are essential in retail and hospitality environments but differ in responsibilities and skill sets.

What are popular job titles related to Pos Support Manager jobs in Seattle, WA?

For Pos Support Manager jobs in Seattle, WA, the most frequently searched job titles are:

What cities near Seattle, WA are hiring for Pos Support Manager jobs?

Cities near Seattle, WA with the most Pos Support Manager job openings:

POS Support Analyst Must have POS Support experience - Seattle, WA

Georgia IT, Inc.

Seattle, WA • On-site

Full-time

Re-posted 16 days ago


Job description

Job Summary:
Georgia IT, Inc. is seeking a POS Support Analyst to provide Tier 3 support for troubleshooting store issues. The role involves critical thinking, hardware and network troubleshooting, and effective communication with store partners to resolve technical issues.
Responsibilities:
• The core skills of Tier 3 support for troubleshooting store issues that cannot be solved by Enterprise Help Desk /or Tier 1-2 teams are listed below.
• Critical thinking
• Triage and analysis
• Independent issue resolution
• Microsoft Windows Troubleshooting – Windows 10
• Installation issues
• Maintenance issues
• Configuration issues
• Store Network Troubleshooting
• Identifying network configuration issues
• Understanding the basic network configuration for the store
• Hardware Troubleshooting
• Understanding of POS hardware and components (CPU, memory, etc.)
• Peripheral devices (Digital Order Manager, Wireless Scanner, Cash drawer, Printers PIN entry device (PED), etc.) and their interfaces
• Navigate remotely on Power connection, interface cables and internal wirings for both front office as well as in back office.
• Communication
• Building trust & rapport with Store Partners
• Determining the store partner's level of expertise
• Work with rest of the PoS SMEs in the team
• Communicate issue resolution
• Ticket Management
• Accurately documenting root cause of issues
• Experience in ticketing tools like Remedy/SNOW
Qualifications:
Required:
• Must have POS Support experience
• Critical thinking
• Triage and analysis
• Independent issue resolution
• Microsoft Windows Troubleshooting – Windows 10
• Installation issues
• Maintenance issues
• Configuration issues
• Store Network Troubleshooting
• Identifying network configuration issues
• Understanding the basic network configuration for the store
• Hardware Troubleshooting
• Understanding of POS hardware and components (CPU, memory, etc.)
• Peripheral devices (Digital Order Manager, Wireless Scanner, Cash drawer, Printers PIN entry device (PED), etc.) and their interfaces
• Navigate remotely on Power connection, interface cables and internal wirings for both front office as well as in back office
• Building trust & rapport with Store Partners
• Determining the store partner's level of expertise
• Work with rest of the PoS SMEs in the team
• Communicate issue resolution
• Accurately documenting root cause of issues
• Experience in ticketing tools like Remedy/SNOW
• Good interpersonal skills, working with non-technical resource to resolve technical issues
• Call Center / Helpdesk experience
• Networking Skills
• Computer Hardware Troubleshooting experience
• Ability to work independently
• Willing to work during weekends on rotation basis
Preferred:
• Experience with Drive through technologies
• Release & Deployment tools and process
Company:
Georgia IT, Inc. provides IT Consulting for a wide range of IT services and custom build turn-key enterprise solutions. Founded in 2007, the company is headquartered in Alpharetta, USA, with a team of 51-200 employees. The company is currently Growth Stage.

Georgia IT logo

About Georgia IT

Sourced by ZipRecruiter

A PROFESSIONAL SERVICES ORGANIZATION WITH A VISION OF DELIVERING SIMPLE AFFORDABLE, SUSTAINABLE SOLUTIONS FOR COMPLEX PROBLEMS WITH INTEGRITY. OUR GOAL IS TO ACHIEVE ALL THIS IN A COLLABRATIVE APPROACH WITH ALL PARTIES INVOLVED IN DELIVERING SOLUTIONS/PRODUCTS.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Alpharetta, GA, US

Year founded

2007

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