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Customer Operations Manager Jobs in Washington (NOW HIRING)

Koniag, Inc.

Operations Manager

Arlington, VA · On-site

$125K - $180K/yr

This position requires an active Top Secret security clearance to support KOS and our government customer. The Operations Manager will serve as the primary authority for committing the Contractor ...

kgs

Operations Manager

Arlington, VA

This position requires an active Top Secret security clearance to support KOS and our government customer. The Operations Manager will serve as the primary authority for committing the Contractor ...

Johnstone Supply

Operations Manager

Arbutus, MD · On-site

$65K - $90K/yr

We're committed to being our customers' HVAC/R resource from start to finish. With a friendly, fun ... A DAY IN THE LIFE OF AN OPERATIONS MANAGER As an Operations Manager for one of our locations, you ...

CVS Health

Operations Manager

Jessup, MD · On-site

$17.50 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

New

kgs

Operations Manager

Arlington, VA

This position requires an active Top Secret security clearance to support KOS and our government customer. The Operations Manager will serve as the primary authority for committing the Contractor ...

CVS Health

Operations Manager

Arlington, VA

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Columbia, MD · On-site

$21 - $35/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Rita's Italian Ice

Operations Manager

Annapolis, MD · On-site

$40K - $58K/yr

As an Operations Manager, you will play a vital role in ensuring our locations provide exceptional customer experiences while maintaining operational efficiency. Job Summary: The Operations Manager ...

CVS Health

Operations Manager

Upper Marlboro, MD · On-site

$20.30 - $34.30/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Rita's Italian Ice

Operations Manager

Annapolis, MD · On-site

$40K - $58K/yr

As an Operations Manager, you will play a vital role in ensuring our locations provide exceptional customer experiences while maintaining operational efficiency. Job Summary: The Operations Manager ...

CVS Health

Operations Manager

Alexandria, VA · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Glen Burnie, MD

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Waldorf, MD · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Arnold, MD · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Washington, DC

$23.40 - $37.40/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

EōS Fitness

Operations Manager

Boyds, MD · On-site

$65K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

CVS Health

Operations Manager

Ellicott City, MD

$21 - $35/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

PIRTEK

Operations Manager

Rockville, MD · On-site

$50K - $70K/yr

Playing a pivotal role in customer service and problem-solving, the Operations Manager ensures customers receive the highest quality of service to get their equipment back up and running.

CVS Health

Operations Manager

Arnold, MD

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Colonial Parking Inc

OPERATIONS MANAGER

Reston, VA · On-site

Position Summary The Operations Manager is responsible for the daily management of several parking ... This position delivers company, client and customer expectations by ensuring the facility is ...

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Showing results 21-40

All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Washington

Customer Operations Manager information

See Washington salary details

$50.4K

$140.1K

$153.5K

How much do customer operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer operations manager in Washington is $140,077.00, according to ZipRecruiter salary data. Most workers in this role earn between $151,800.00 and $151,800.00 per year, depending on experience, location, and employer.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.
What are the most commonly searched types of Customer Operations jobs in Washington? The most popular types of Customer Operations jobs in Washington are:
What are popular job titles related to Customer Operations Manager jobs in Washington? For Customer Operations Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Customer Operations Manager jobs in Washington look for? The top searched job categories for Customer Operations Manager jobs in Washington are:
What cities in Washington are hiring for Customer Operations Manager jobs? Cities in Washington with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Washington as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $140,077 per year, or $67.3 per hour.

Operations Manager

Koniag, Inc.

Arlington, VA • On-site

$125K - $180K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

Koniag Operations Services LLC, a Koniag Government Services company, is seeking an Operations Manager with a Top-Secret Security clearance to support KOS and our government customer in Arlington, VA. This position is for a Future New Business Opportunity.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
Koniag Operations Services, LLC a Koniag Government Services company, is seeking an experienced Operations Manager to oversee and direct comprehensive operations and maintenance support services for a large government facility in Arlington, VA. The ideal candidate will be a strategic leader with extensive facilities management experience, exceptional organizational abilities, and proven success in managing complex operations. This position requires an active Top Secret security clearance to support KOS and our government customer.
The Operations Manager will serve as the primary authority for committing the Contractor's labor force and resources (including tools, materials, parts, and other materials) to meet the overall Contractor Furnished Services (CFS) requirements of the Contract. The Operations Manager will provide strategic oversight and day-to-day leadership for all facility operations and maintenance activities.
Principal responsibilities will include but are not limited to:
  • Direct and manage all operations and maintenance (O&M) support services for a large, complex government facility
  • Serve as the primary point of contact and liaison between KOS, subcontractors, and government client representatives
  • Commit and allocate contractor labor force, resources, tools, materials, parts, and equipment to meet contract requirements and service level agreements
  • Develop, implement, and monitor operational strategies, policies, and procedures to ensure efficient facility operations
  • Oversee multiple functional areas including custodial services, maintenance, logistics, supply management, and support services
  • Manage operational budgets, track expenditures, and ensure cost-effective utilization of resources while maintaining quality standards
  • Ensure full compliance with all contract specifications, government regulations, safety standards, and quality control requirements
  • Lead, supervise, and mentor department supervisors and staff across multiple service lines
  • Conduct regular facility inspections and operational assessments to identify improvement opportunities and ensure contract compliance
  • Develop and maintain comprehensive staffing plans to meet operational demands and contract obligations
  • Coordinate emergency response procedures and manage crisis situations affecting facility operations
  • Prepare and present operational reports, performance metrics, and status updates to senior management and government clients
  • Identify and implement process improvements to enhance operational efficiency, customer satisfaction, and service delivery
  • Manage contractor and vendor relationships to ensure timely delivery of services and materials

Education and Experience:
Required:
  • Associate's degree in Facilities Management, Business Administration, Operations Management, or related discipline; OR equivalent specialized training/certifications in operations and maintenance support services and/or facilities management
  • Minimum of 15 years of experience in operations and maintenance (O&M) support services and/or facilities management
  • Minimum of 5 years of experience providing operations management services to large facilities or complex operations

Required Skills and Competencies:
  • Proven leadership and management experience with the ability to commit labor force and resources to meet contract requirements
  • Extensive knowledge of facilities management principles, operations and maintenance procedures, and industry best practices
  • Strong strategic planning and operational execution abilities with experience managing large-scale facility operations
  • Exceptional communication skills - both written and oral - with the ability to effectively interface with government clients, senior management, and diverse stakeholder groups
  • Comprehensive understanding of contract management, including CFS requirements, compliance obligations, and performance metrics
  • Strong financial acumen with experience managing operational budgets, cost controls, and resource allocation
  • Excellent problem-solving and decision-making skills with the ability to address complex operational challenges
  • Proven ability to lead, develop, and motivate multi-disciplinary teams and supervisors
  • Strong organizational and time management skills with the ability to prioritize competing demands and manage multiple projects simultaneously
  • Knowledge of OSHA regulations, safety standards, and environmental compliance requirements
  • Proficiency with facility management systems, computerized maintenance management systems (CMMS), and Microsoft Office Suite
  • Ability to work in a fast-paced, dynamic environment and respond effectively to changing priorities and emergency situations
  • Detail-oriented with a commitment to quality, accuracy, and continuous improvement

Clearance Requirement:
  • Active Top-Secret clearance in good standing

Desired Skills and Competencies:
  • Bachelor's degree or higher in Facilities Management, Engineering, Business Administration, or related field
  • Professional certifications such as Certified Facility Manager (CFM), Facility Management Professional (FMP), or Project Management Professional (PMP)
  • Experience managing government contracts, particularly in DoD or federal agency environments
  • Knowledge of Federal Acquisition Regulation (FAR) and contract compliance requirements
  • Experience with Lean Six Sigma or other process improvement methodologies
  • Prior military facilities management or base operations experience
  • Advanced security clearance eligibility (TS/SCI)
  • Experience with energy management, sustainability initiatives, and green building operations

Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352
Koniag logo

About Koniag

Sourced by ZipRecruiter

Industry

Investment management and consulting services

Company size

501 - 1,000 Employees

Headquarters location

Kodiak, AK, US

Year founded

1972

Social media

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