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How much do customer operations associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer operations associate in Kansas is $22.93, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $24.42 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support customer satisfaction and retention.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What are the most commonly searched types of Customer Operations jobs in Kansas?

The most popular types of Customer Operations jobs in Kansas are:

What are popular job titles related to Customer Operations Associate jobs in Kansas?

For Customer Operations Associate jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Customer Operations Associate jobs in Kansas look for?

The top searched job categories for Customer Operations Associate jobs in Kansas are:

What cities in Kansas are hiring for Customer Operations Associate jobs?

Cities in Kansas with the most Customer Operations Associate job openings:

Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Kansas as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, 1% Temporary, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $47,692 per year, or $22.9 per hour.

Trading & Investment Operations Associate

The Martin Financial Group

Wichita, KS • On-site

$90K - $120K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Key responsibilities

  • Execute trades across client portfolios, monitor trade execution, settlement, and resolve discrepancies.

  • Process client money movements such as wires, ACH transfers, journals, and account transfers, ensuring accuracy and compliance.

  • Maintain accurate client and account records, troubleshoot account issues, and support operational workflows and process improvements.

Job description

Trading & Investment Operations Associate

Location: Wichita, KS (in-office or hybrid)

Overview

We are a growing wealth management firm based in Wichita, KS, serving emerging affluent, high net-worth and ultra-high net-worth individuals, families, and business clients. We are seeking a Trading & Investment Operations Associate to support portfolio implementation, client money movement, and core operational workflows.

This role sits at the center of the firm’s day-to-day execution—ensuring trades are placed accurately, client transactions are processed seamlessly, and accounts are maintained with precision. The right candidate is highly detail-oriented, process-driven, and takes ownership of outcomes.

Key Responsibilities

·         Trading & Portfolio Implementation

o   Execute trades across client portfolios in alignment with model allocations and advisor direction

o   Assist with portfolio rebalancing and cash management

o   Monitor trade execution, settlement, and resolve discrepancies

o   Coordinate with custodians (e.g., Schwab, Fidelity, Pershing)

·         Client Money Movement

o   Process wires, ACH transfers, journals, and account transfers (ACATs)

o   Ensure accuracy, proper authorization, and compliance with all procedures

o   Track and confirm completion of all transactions

o   Communicate status updates to internal team members

·         Operations & Account Maintenance

o   Maintain accurate client and account records in CRM and portfolio systems

o   Troubleshoot account issues and serve as a point of contact with custodians

o   Support audit and compliance-related requests

·         Process Improvement

o   Identify inefficiencies and help improve workflows and documentation

o   Contribute to building scalable operational processes as the firm grows

Qualifications

·         Required

o   Bachelor’s degree in business administration, accounting, finance or related field or equivalent work experience

o   Expertise with Microsoft Office suite of tools with an emphasis on Excel

o   FINRA SIE, Series 7 and 63 licenses

o   3-5 years in the wealth management or investment management industry

·         Preferred

o   Experience with Envestnet trading (Worksheet, Folio or Tamarac)

Key Characteristics

·         Strong desire for personal and professional growth. 

·         Approachable, respectful, and inclusive communication.

·         Ability to give and receive constructive feedback.

·         Ability to maintain confidentiality.

·         Excellent verbal and written communication and interpersonal skills.

·         Critical thinking skills and an ability to solve problems.

·         Strong understanding of financial markets, instruments, and trading strategies.

·         Ability to interpret data, analyze market trends, and make informed trading decisions.

·         Proficient in Microsoft Office Suite or related software.

·         Proficient in CRM or related software.

·         Excellent organizational skills and attention to detail.

What Success Looks Like

·         Trades are executed accurately and on time with minimal oversight

·         Client money movement is processed flawlessly and efficiently

·         Advisors and team members trust that operational details are handled

·         Processes become more streamlined and scalable over time

Compensation & Growth

·         Competitive salary based on experience

·         Bonus potential tied to performance and firm growth

·         Clear path to increased responsibility in trading, operations leadership, or client service

Why This Role

This is a high-impact position for someone who wants to be deeply involved in how a wealth management firm runs. You’ll gain exposure to portfolio management, client operations, and the systems that support both.

Please submit resume (with cover letter) to megan.wetta@nm.com.