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Customer Manager Jobs in San Ramon, CA (NOW HIRING)

Ramp

Manager, Scaled Customer Success

San Francisco, CA · On-site

$120 - $150/hr

Manage, coach, and develop a team of 6-8 Scaled Customer Success Managers, each handling ~300 monthly new customers. * Drive team performance across activation, expansion, and CSAT targets while ...

Ramp

Manager, Scaled Customer Success

San Francisco, CA · On-site +1

$146K - $233K/yr

Manage, coach, and develop a team of 6-8 Scaled Customer Success Managers, each handling ~300 monthly new customers. * Drive team performance across activation, expansion, and CSAT targets while ...

StarTech.com

Customer Success Manager

Newark, CA · On-site

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

Revvo,

Customer Success Manager

San Mateo, CA · On-site

$100 - $150/hr

Revvo Careers Customer Success Manager Location: San Mateo, California Employment Type: Full Time As a Customer Success manager, you'll play a pivotal role in ensuring that our customers are getting ...

New

ZipHQ, Inc.

Customer Success Manager

San Francisco, CA · On-site

$100 - $140/hr

Your Role We're looking for a Customer Success Manager to manage our rapidly growing customer base across all industries for commercial customers. As a CSM, you'll be able to work directly with ...

New

Almaz Capital

Customer Success Manager

San Francisco, CA · On-site

$97K - $120K/yr

Customer Success Manager Hover is looking for a Customer Success Manager to help our mid-market customers adopt, engage with, and realize value from Hover's product suite. This is a scaled Customer ...

Campfire

Customer Success Manager

San Francisco, CA · On-site

Customer Success Manager at Campfire As a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You ...

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Showing results 41-60

All JobsCustomer JobsCustomer Manager JobsCustomer Manager Jobs in San Ramon, CA

Customer Manager information

See San Ramon, CA salary details

$36.9K

$73.9K

$119.6K

How much do customer manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for customer manager in San Ramon, CA is $73,870.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,300.00 and $87,200.00 per year, depending on experience, location, and employer.

What does a customer manager do?

A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.

What are the key skills and qualifications needed to thrive as a customer manager, and why are they important?

To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.

What are some common challenges faced by customer managers and how can they be addressed?

Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.

What is the difference between Customer Manager vs Customer Service Representative?

AspectCustomer ManagerCustomer Service Representative
CredentialsExperience in account management, sometimes certifications in CRM toolsBasic customer service training, sometimes certifications in communication skills
Work EnvironmentOffice-based, client-facing, strategic planningCall centers, retail, or online support
Employer & Industry UsageUsed across industries like retail, finance, tech for managing key accountsCommon in retail, telecom, hospitality for handling customer inquiries
Search & Comparison IntentLooking for roles involving account management and client retentionSeeking entry-level or support roles in customer service

Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.

What is the role of a customer manager?

A customer manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to retain business, utilizing skills in communication, problem-solving, and customer service tools. The role may also involve coordinating with sales and support teams to improve service delivery.

What are popular job titles related to Customer Manager jobs in San Ramon, CA?

For Customer Manager jobs in San Ramon, CA, the most frequently searched job titles are:

What job categories do people searching Customer Manager jobs in San Ramon, CA look for?

The top searched job categories for Customer Manager jobs in San Ramon, CA are:

What cities near San Ramon, CA are hiring for Customer Manager jobs?

Cities near San Ramon, CA with the most Customer Manager job openings:

Customer Manager jobs near you
Infographic showing various Customer Manager job openings in San Ramon, CA as of August 2026, with employment types broken down into 81% Full Time, 16% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $73,870 per year, or $35.5 per hour.

Customer Success Manager, Key Accounts

Stripe

San Francisco, CA • On-site

Other

Posted 12 days ago

Job description

Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Stripe's Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company.
What you'll do
We are looking for a motivated and curious professional to manage one of our largest customers. The CSM for our Key Accounts team will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business.
The ideal candidate is analytical and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations.
Responsibilities
  • Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe's enterprise customers
  • Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction
  • Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights
  • Perform business reviews to align on user priorities, review payments performance metrics, share Stripe product roadmap and provide guidance on how to optimize the value from Stripe
  • Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience
  • In coordination with an account team, support book expansion--identifying and surfacing opportunities to ensure customers are successful.
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
  • 10+ years of experience in a client-facing role in Enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product
  • 3+ years of experience in payments and/or fintech
  • Strong business sense and understanding of underlying drivers and strategy of our user's businesses
  • Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
  • Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders
Preferred Qualifications
  • Experience with consumption-based SaaS products

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