ZipRecruiter

Log In

1

Customer Manager Jobs in San Ramon, CA (NOW HIRING)

Conversica

Customer Success Manager

Foster City, CA · On-site

The Customer Success Manager (CSM) is responsible for driving customer growth, adoption and success with Conversica. This individual must be comfortable consulting with a variety of mid-size and ...

Vitalize

Customer Success Manager

San Francisco, CA · On-site

$100 - $125/hr

The Role You'll own post-go‑live success for our largest customers: managing executive relationships, controlling the ROI narrative, and ensuring customers realize and understand the value Vitalize ...

ATR

Customer Success Manager

San Francisco, CA · On-site

$157K - $212K/yr

Customer Success Manager (Senior and Junior openings available) Location: San Francisco, CA Length: Permanent Ideally looking for: Prior experience at GTM Sales company, experience establishing ...

Workday

Sr Customer Success Manager

San Francisco, CA · On-site

About the Role Customer Success Management (CSM) is Workday's liaison between our Professional Services and Production Services teams. We plan and oversee enterprise-level support and service ...

Workday

Sr Customer Success Manager

San Francisco, CA · On-site

About the Role Customer Success Management (CSM) is Workday's liaison between our Professional Services and Production Services teams. We plan and oversee enterprise-level support and service ...

Socket.dev

Sr Customer Success Manager

San Francisco, CA · On-site

$150 - $200/hr

About the Role Customer Success Management (CSM) is Workday's liaison between our Professional Services and Production Services teams. We plan and oversee enterprise-level support and service ...

Workday

Sr Customer Success Manager

Pleasanton, CA · On-site

About the Role Customer Success Management (CSM) is Workday's liaison between our Professional Services and Production Services teams. We plan and oversee enterprise-level support and service ...

Ramp

Manager, Scaled Customer Success

San Francisco, CA · On-site

$125 - $150/hr

Manage, coach, and develop a team of 6-8 Scaled Customer Success Managers, each handling ~300 monthly new customers. * Drive team performance across activation, expansion, and CSAT targets while ...

previous page

Showing results 41-60

All JobsCustomer JobsCustomer Manager JobsCustomer Manager Jobs in San Ramon, CA

Customer Manager information

See San Ramon, CA salary details

$36.9K

$73.9K

$119.6K

How much do customer manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for customer manager in San Ramon, CA is $73,870.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,300.00 and $87,200.00 per year, depending on experience, location, and employer.

What does a customer manager do?

A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.

What are the key skills and qualifications needed to thrive as a customer manager, and why are they important?

To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.

What are some common challenges faced by customer managers and how can they be addressed?

Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.

What is the difference between Customer Manager vs Customer Service Representative?

AspectCustomer ManagerCustomer Service Representative
CredentialsExperience in account management, sometimes certifications in CRM toolsBasic customer service training, sometimes certifications in communication skills
Work EnvironmentOffice-based, client-facing, strategic planningCall centers, retail, or online support
Employer & Industry UsageUsed across industries like retail, finance, tech for managing key accountsCommon in retail, telecom, hospitality for handling customer inquiries
Search & Comparison IntentLooking for roles involving account management and client retentionSeeking entry-level or support roles in customer service

Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.

What is the role of a customer manager?

A customer manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to retain business, utilizing skills in communication, problem-solving, and customer service tools. The role may also involve coordinating with sales and support teams to improve service delivery.

What are popular job titles related to Customer Manager jobs in San Ramon, CA?

For Customer Manager jobs in San Ramon, CA, the most frequently searched job titles are:

What job categories do people searching Customer Manager jobs in San Ramon, CA look for?

The top searched job categories for Customer Manager jobs in San Ramon, CA are:

What cities near San Ramon, CA are hiring for Customer Manager jobs?

Cities near San Ramon, CA with the most Customer Manager job openings:

Customer Manager jobs near you
Infographic showing various Customer Manager job openings in San Ramon, CA as of August 2026, with employment types broken down into 81% Full Time, 16% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $73,870 per year, or $35.5 per hour.

Customer Success Manager

Conversica

Foster City, CA • On-site

Other

Re-posted 9 days ago

Job description

The Customer Success Manager (CSM) is responsible for driving customer growth, adoption and success with Conversica. This individual must be comfortable consulting with a variety of mid-size and enterprise customers from a range of industries. The CSM should be able to articulate the value of Conversica to inspire and support customer adoption and expansion. He/she will build and maintain positive relationships with multiple roles within their assigned customers, including senior executives.
Duties/Responsibilities

  • Develop a trusted advisor relationship with our customer's managers and executive sponsors.
  • Deliver the initial on-boarding kickoff meeting in order to ensure all customers get off to the right start. This includes setting success metrics and engaging customer signatories and project managing the implementation of the Conversica product/service.
  • Advise and oversee customer growth, training and development of best practices to continually drive business value and return on the customer's investment.
  • Be the single point of contact and escalation for the customer. Including directing customers quickly and efficiently to additional help resources such as Help & Training within the application, personally helping with questions/issues.
  • Increase customer retention and adoption rates by conducting regular check-in calls to assess level of satisfaction, or lack thereof.
  • Track customer activity to identify churn risk and work proactively via targeted outreach campaigns to eliminate that risk, while simultaneously identifying and closing upsell opportunities when applicable.
  • Responsible for customer references, case studies and testimonials for the CSM's portfolio of customers.
  • Serve as customer advocate, including: collecting customer feedback on product needs, understanding customer and industry trends and articulating those back to the business
  • Work closely with internal resources on escalation and resolution processes for critical customer issues.
Requirements
  • You have a minimum of 3 years account management and/or sales experience from a high tech company-ideally with Marketing/Sales Automation, CRM or related applications in a SaaS environment
  • Self-motivated, proactive team player with innovative ideas to inspire client loyalty and adoption
  • Strong interpersonal skills and experience initiating and building positive relationships
  • Excellent individual and group presentation, written, and oral communication skills
  • Strong organizational and time management skills with the ability to manage multiple projects simultaneously
  • Proficient in Salesforce & Microsoft Office (Outlook, Excel, Word and Power Point)
  • Ability to function in an extremely high volume, forever evolving new business environment while always maintaining a smile and positive disposition
  • Bachelor's degree or equivalent

NOTE: This position is an individual contributor, and is not a manager's position.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Skills & Requirements Qualifications

Apply