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Customer Manager Jobs in San Ramon, CA (NOW HIRING)

Willis Towers Watson

Client Manager

San Francisco, CA · On-site

$80K - $100K/yr

Excellent customer service skills, professionalism, and tact. * Ability to be resourceful, take ... Independently manage accounts and support complex accounts with guidance from client lead Required ...

Willis Towers Watson

Client Manager

San Francisco, CA · On-site

$80K - $100K/yr

Excellent customer service skills, professionalism, and tact. * Ability to be resourceful, take ... Independently manage accounts and support complex accounts with guidance from client lead Required ...

Marsh & McLennan

Client Manager

Walnut Creek, CA · On-site

Develop analytical, customer service and communication skills needed to perform as a Client Executive. * Manage the book with minimal supervision from the Client Executive to include tracking renewal ...

Marsh McLennan

Client Manager

Walnut Creek, CA · On-site

Develop analytical, customer service and communication skills needed to perform as a Client Executive. * Manage the book with minimal supervision from the Client Executive to include tracking renewal ...

Conversica

Customer Success Manager

Foster City, CA · On-site

The Customer Success Manager (CSM) is responsible for driving customer growth, adoption and success with Conversica. This individual must be comfortable consulting with a variety of mid-size and ...

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Showing results 21-40

All JobsCustomer JobsCustomer Manager JobsCustomer Manager Jobs in San Ramon, CA

Customer Manager information

See San Ramon, CA salary details

$36.9K

$73.9K

$119.6K

How much do customer manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for customer manager in San Ramon, CA is $73,870.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,300.00 and $87,200.00 per year, depending on experience, location, and employer.

What does a customer manager do?

A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.

What are the key skills and qualifications needed to thrive as a customer manager, and why are they important?

To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.

What are some common challenges faced by customer managers and how can they be addressed?

Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.

What is the difference between Customer Manager vs Customer Service Representative?

AspectCustomer ManagerCustomer Service Representative
CredentialsExperience in account management, sometimes certifications in CRM toolsBasic customer service training, sometimes certifications in communication skills
Work EnvironmentOffice-based, client-facing, strategic planningCall centers, retail, or online support
Employer & Industry UsageUsed across industries like retail, finance, tech for managing key accountsCommon in retail, telecom, hospitality for handling customer inquiries
Search & Comparison IntentLooking for roles involving account management and client retentionSeeking entry-level or support roles in customer service

Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.

What is the role of a customer manager?

A customer manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to retain business, utilizing skills in communication, problem-solving, and customer service tools. The role may also involve coordinating with sales and support teams to improve service delivery.

What are popular job titles related to Customer Manager jobs in San Ramon, CA?

For Customer Manager jobs in San Ramon, CA, the most frequently searched job titles are:

What job categories do people searching Customer Manager jobs in San Ramon, CA look for?

The top searched job categories for Customer Manager jobs in San Ramon, CA are:

What cities near San Ramon, CA are hiring for Customer Manager jobs?

Cities near San Ramon, CA with the most Customer Manager job openings:

Customer Manager jobs near you
Infographic showing various Customer Manager job openings in San Ramon, CA as of August 2026, with employment types broken down into 81% Full Time, 16% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $73,870 per year, or $35.5 per hour.

Client Manager

Willis Towers Watson

San Francisco, CA • On-site

$80K - $100K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Willis Towers Watson rating

8.3

Company rating: 8.3 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

38th of 151 rated financial services

Job description


The Total Rewards Client Manager is responsible for assisting Newfront employee benefits clients on an a day to day basis by servicing them with the optimal combination of employee benefit programs, communication, and service administration to help them achieve their business goals. Your exceptional communication skills help you connect with clients by email and phone - quickly establishing trust and rapport.
The team you'd join is fast-paced, technology-driven, and service-oriented. We partner with mid-sized to large clients concentrated in the tech and biotech industry. We are highly motivated, inclusive of everyone, and always open to new ideas. If you're an ambitious and agile self-motivated multi-tasker who's ready to show up with your best self, you'd fit in with us! A successful candidate will have strong interpersonal skills and be able to partner with the industry's leading Consultants. You must be technology driven and open to learning new systems.
The Role
  • Build strategic relationships with clients and carrier partners.
  • Serve as the primary contact for clients and support Business Consultant or Sr. Business Consultant on client accounts.
  • Manage client project plans and lead client calls.
  • Assist with client meeting deliverables and actively participate in the meetings.
  • Manage the annual client calendar including renewal and marketing processes for clients.
  • Attend and conduct all client meetings, including renewal and open enrollment.
  • Manage escalated and complex client issues with minimal guidance.
  • Manage product and carrier implementations.
  • Coordinate the management of client technology solutions alongside the Total Rewards Technology team and have basic knowledge of systems.
  • Develop and deliver communication strategies for clients.
  • Responsible for staying abreast of latest compliance and benefit trends.
  • Conduct final review to ensure accuracy of compliance deliverables (5500s, SPD Wraps, annual notices, ACA, etc.).
  • Review and oversee outsourced tasks before distribution to the client.
  • May train the next level down (i.e. Client Manager may train Sr. Client Representative and/or Client Representative).
  • Other tasks, duties or special projects as assigned.
Qualifications
The Requirements
  • Minimum of 3-5 years of insurance industry experience.
  • Employee Benefits experience required.
  • Exceptional communication skills: written, public speaking and presentation preparation.
  • Excellent customer service skills, professionalism, and tact.
  • Ability to be resourceful, take initiative, solve problems, and offer solutions.
  • Deep understanding of insurance industry.
  • Works well with others in a fast-paced environment and be responsive to co-workers and colleagues.
  • Capability to project plan, delegate and provide oversight.
  • Adaptability and flexibility to address issues and respond to client needs.
  • Capacity to analyze data, adopt use of technology systems, and software applications.
  • Strength in multi-tasking and understanding urgency by working through changing priorities and deadlines.
  • Ability to forge relationships and build trust with clients, carriers, and internal stakeholders.
  • Independently manage accounts and support complex accounts with guidance from client lead
Required Certificates, Licenses, Registration:
  • New York, Massachusetts, Tennessee, or California Department of Insurance Life License (required or completed within 1 month of start date). You must be licensed in your home state.
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
Compensation and Benefits
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).
Compensation
The base salary compensation range being offered for this role is $80,000.00-$100,000.00 USD annually. This role is also eligible for an annual short-term incentive bonus.
Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
  • Health and Welfare: Mental health/emotional wellbeing (including Employee Assistance Program), medical (including prescription drug coverage and fertility benefits), dental, vision, Health Savings Account, Commuter Accounts, Health Care and Dependent Care Flexible Spending Accounts, company-paid life insurance, supplemental life insurance, AD&D, group accident, group critical illness, group legal, identity theft protection, wellbeing program, adoption assistance, surrogacy assistance, auto/home insurance, pet insurance, and other work/life resources.
  • Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
  • Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans' eligibility requirements.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.
This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.
EOE, including disability/vets

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