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Customer Manager Jobs in San Ramon, CA (NOW HIRING)

Marsh LLC

Client Manager

Walnut Creek, CA · On-site

Develop analytical, customer service and communication skills needed to perform as a Client Executive. * Manage the book with minimal supervision from the Client Executive to include tracking renewal ...

Marsh & McLennan

Client Manager

Walnut Creek, CA · On-site

Develop analytical, customer service and communication skills needed to perform as a Client Executive. * Manage the book with minimal supervision from the Client Executive to include tracking renewal ...

Mercer France

Client Manager

Walnut Creek, CA · On-site

Develop analytical, customer service and communication skills needed to perform as a Client Executive. * Manage the book with minimal supervision from the Client Executive to include tracking renewal ...

WTW inc.

Client Manager

San Francisco, CA · On-site

$80K - $100K/yr

Excellent customer service skills, professionalism, and tact. * Ability to be resourceful, take ... Independently manage accounts and support complex accounts with guidance from client lead Required ...

Marsh McLennan

Client Manager

Walnut Creek, CA · On-site

Develop analytical, customer service and communication skills needed to perform as a Client Executive. * Manage the book with minimal supervision from the Client Executive to include tracking renewal ...

Willis Towers Watson

Client Manager

San Francisco, CA · On-site

$80K - $100K/yr

Excellent customer service skills, professionalism, and tact. * Ability to be resourceful, take ... Independently manage accounts and support complex accounts with guidance from client lead Required ...

Willis Towers Watson

Client Manager

San Francisco, CA · On-site

$80K - $100K/yr

Excellent customer service skills, professionalism, and tact. * Ability to be resourceful, take ... Independently manage accounts and support complex accounts with guidance from client lead Required ...

Conversica

Customer Success Manager

Foster City, CA · On-site

The Customer Success Manager (CSM) is responsible for driving customer growth, adoption and success with Conversica. This individual must be comfortable consulting with a variety of mid-size and ...

Pibit.ai

Customer Success Manager

San Jose, CA · On-site

Customer Success Manager (US) We are looking for a Customer Success Manager (US) to own post sale success, adoption, and growth for commercial P&C carriers and MGAs using the CURE platform. You will ...

ATR

Customer Success Manager

San Francisco, CA · On-site

$157K - $212K/yr

Customer Success Manager (Senior and Junior openings available) Location: San Francisco, CA Length: Permanent Ideally looking for: Prior experience at GTM Sales company, experience establishing ...

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Showing results 21-40

All JobsCustomer JobsCustomer Manager JobsCustomer Manager Jobs in San Ramon, CA

Customer Manager information

See San Ramon, CA salary details

$36.9K

$73.9K

$119.6K

How much do customer manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for customer manager in San Ramon, CA is $73,870.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,300.00 and $87,200.00 per year, depending on experience, location, and employer.

What does a customer manager do?

A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.

What are the key skills and qualifications needed to thrive as a customer manager, and why are they important?

To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.

What are some common challenges faced by customer managers and how can they be addressed?

Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.

What is the difference between Customer Manager vs Customer Service Representative?

AspectCustomer ManagerCustomer Service Representative
CredentialsExperience in account management, sometimes certifications in CRM toolsBasic customer service training, sometimes certifications in communication skills
Work EnvironmentOffice-based, client-facing, strategic planningCall centers, retail, or online support
Employer & Industry UsageUsed across industries like retail, finance, tech for managing key accountsCommon in retail, telecom, hospitality for handling customer inquiries
Search & Comparison IntentLooking for roles involving account management and client retentionSeeking entry-level or support roles in customer service

Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.

What is the role of a customer manager?

A customer manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to retain business, utilizing skills in communication, problem-solving, and customer service tools. The role may also involve coordinating with sales and support teams to improve service delivery.

What job categories do people searching Customer Manager jobs in San Ramon, CA look for?

The top searched job categories for Customer Manager jobs in San Ramon, CA are:

What cities near San Ramon, CA are hiring for Customer Manager jobs?

Cities near San Ramon, CA with the most Customer Manager job openings:

Customer Manager jobs near you
Infographic showing various Customer Manager job openings in San Ramon, CA as of August 2026, with employment types broken down into 81% Full Time, 16% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $73,870 per year, or $35.5 per hour.

Client Manager

Walnut Creek, CA • On-site

Marsh & McLennan Companies, Inc.
See more jobs at Marsh & McLennan Companies, Inc.external

Full-time

Medical, Retirement

Re-posted 21 days ago

Job description

Company:
Description:
Summary
The Client Manager II applies experience and critical thinking skills to anticipate client needs. The Client Manager II demonstrates an ability to understand and articulate expanded and/or alternative methods of managing the clients benefit programs, to include current trends such as consumer driven healthcare, alternative funding arrangements, and health & productivity management. Introduce plans designed to support the clients' organizational strategic initiatives and make recommendations accordingly based on client feedback/interest level.
Essential Duties & Responsibilities
  • Actively participate in initial strategy meeting with the client to develop the broad outline of the strategy as expressed by the Client Executive.
  • Acting in the capacity of the project manager, further refine strategy with the client's input and as carrier data/feedback is received.
  • Develop marketing strategy for clients based on their needs, history and a strong knowledge built over time regarding carriers which can provide the best possible benefit designs and premiums.
  • Negotiate with carriers on client's behalf, drawing on knowledge of the client's historical trends, claims history and making judicious use of internal underwriting expertise to question carrier rate decisions.
  • Manage the client's annual timeline to include the renewal and Open Enrollment process.
  • Actively participate in, and frequently lead, the strategic planning and renewal meetings to learn client needs, challenges and concerns.
  • Orchestrate the installation of benefit package(s) to include managing multiple vendor and carrier communications simultaneously, resolving systems compatibility and the resolution of issues.
  • Create the strategy and branding under which the benefit package will be presented to the client's workforce to include the key areas of focus to be messaged during Open Enrollment meetings and in plan specific communications.
  • Develop the client's Open Enrollment communication campaign in a manner that creates understanding and value of the benefits programs while enriching employees to be knowledgeable healthcare consumers.
  • Develop analytical, customer service and communication skills needed to perform as a Client Executive.
  • Manage the book with minimal supervision from the Client Executive to include tracking renewal dates and following up with the team throughout the renewal process, instructing the team to begin gathering necessary renewal information and update presentations.
  • Present to Client Executive the financial measures used to predict and analyze plan benefit costs, and the factors which influence those costs and premium rates.
  • Learn best practices to present renewal outcomes to the client and provide recommendations based on the findings with the ultimate goal being to take on these responsibilities.
  • Keep Client Executive apprised of potential E&O concerns and client dissatisfaction. Strategize with Client Executive to develop possible resolutions and proactive solutions to avoid continued or future problems.
  • Through regular, daily interaction with and observation of the service team, assess the skills and knowledge of service team member(s) and recommend formal training and developmental opportunities needed to grow their abilities.
  • Based on knowledge of team member(s) skills and abilities, delegate tasks as appropriate.
  • Responsible for ensuring project is on time and deadlines are being met.
  • Ensure good file maintenance with documentation of account issues and maintenance of the Agency Management System.
  • Establish and consistently maintain effective and positive working relationships with internal associates and clients.

Education and/or Experience
  • Must possess a strong understanding of health and welfare plan benefits and carriers such that this expertise is recognized by colleagues and clients. This level of expertise is generally acquired through 5 - 7 years of experience servicing group health and benefits sales or service at a brokerage or carrier. At a minimum, 3 of these years must be at a brokerage servicing large client groups (50+ lives).
  • A successful work history of strong client service skill with progressively greater levels of responsibility is required.
  • Bachelor degree strongly preferred.
  • Strong communication skills with the ability to provide non-technical explanations to technical matters, and summarize and present information in a clear, concise and accurate written and verbal format.
  • Strong knowledge of employee health insurance carriers, their strengths and weaknesses, and plan design features as well as the factors which affect cost and plan design.
  • Maintain a valid unrestricted Life and Disability License in California and meet the continuing education requirements.
  • Maintain a valid driver's license and dependable transportation.
  • Proficiency with Microsoft Word, Excel and PowerPoint to include work experience creating tables, charts, graphs, pivot tables and formulas.

Work Environment & Physical Demands
  • Ability to use computer keyboard and sit in a stationary position for extended periods as well as use of office equipment such as fax and copy machines, and telephones.
  • Work is performed in a typical interior/office work environment.
  • Travel to client sites is required. Travel is usually within driving distance of the office, but on regular occasions will require a 2 - 3 night stay out of town.
  • Extended work hours (10 - 12 hrs/day) required on occasion during peak workload periods and to participate in networking and industry functions that begin before the workday, and may extend into the evening.

The applicable base salary range for this role is $60,000 to $128,000. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://marshmma.com/careers.
The applicable base salary range for this role is $64,700 to $120,400.
The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

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