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Remote Director Customer Service Jobs in San Ramon, CA

ForgeFit

Remote Customer Service Specialist

San Jose, CA · On-site +1

$20 - $26.25/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Concord, CA · On-site +1

$18.75 - $24.75/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

San Francisco, CA · On-site +1

$20 - $26.50/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Oakland, CA · On-site +1

$19.50 - $25.75/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

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All JobsCustomer Service JobsRemote Director Customer Service JobsRemote Director Customer Service Jobs in San Ramon, CA

Remote Director Customer Service information

See San Ramon, CA salary details

$43.6K

$137.8K

$219.6K

How much do remote director customer service jobs pay per year?

As of Jul 29, 2026, the average yearly pay for remote director customer service in San Ramon, CA is $137,833.00, according to ZipRecruiter salary data. Most workers in this role earn between $106,200.00 and $164,800.00 per year, depending on experience, location, and employer.

What is the difference between Remote Director Customer Service vs Remote Customer Service Manager?

AspectRemote Director Customer ServiceRemote Customer Service Manager
CredentialsTypically requires leadership experience, industry-specific knowledge, and sometimes a bachelor's degreeRequires customer service experience, leadership skills, and often a bachelor's degree
Work EnvironmentOversees multiple teams or departments remotely, strategic planningManages customer service teams remotely, handles daily operations
Industry UsageCommon in large organizations, call centers, and service industriesWidely used across various industries with customer support teams
Search & Comparison IntentFocuses on leadership, strategy, and high-level managementCenters on team management, daily customer service operations

The main difference is that a Remote Director Customer Service focuses on strategic leadership and overseeing multiple teams or departments, while a Remote Customer Service Manager handles daily team management and operational tasks. Both roles require customer service experience and leadership skills but differ in scope and responsibilities.

What are the most commonly searched types of Remote Customer Service jobs in San Ramon, CA? The most popular types of Remote Customer Service jobs in San Ramon, CA are:
What are popular job titles related to Remote Director Customer Service jobs in San Ramon, CA? For Remote Director Customer Service jobs in San Ramon, CA, the most frequently searched job titles are:
What job categories do people searching Remote Director Customer Service jobs in San Ramon, CA look for? The top searched job categories for Remote Director Customer Service jobs in San Ramon, CA are:
What cities near San Ramon, CA are hiring for Remote Director Customer Service jobs? Cities near San Ramon, CA with the most Remote Director Customer Service job openings:
Remote Director Customer Service jobs near you
Director, Customer Support Services

Director, Customer Support Services

Sodexo

Fremont, CA • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Sodexo rating

6.4

Company rating: 6.4 out of 10

Based on 1,129 frontline employees who took The Breakroom Quiz

343rd of 488 rated business services

Job description

Role Overview

Sodexo is seeking aDirector of Customer Support Servicesto lead our Western US region team. The Director of Customer Support Services plays a critical leadership role in optimizing the utilization of Sodexo contracted programs across designated segments. This position manages a team of Regional Account Managers and serves as the strategic liaison between segment operations, local sourcing partners, and broadline distribution centers. The ideal candidate will bring a strong understanding of supply chain dynamics, strategic sourcing, and stakeholder engagement to drive value creation and operational excellence.

This is a remote position, which requires travel up to 40%. Candidates should reside within the Western US region.

What You'll Do

Key Responsibilities:

  • Strategic Collaboration:
    • Partner with Segment Leadership (DM/VP Level) to align sourcing strategies with segment goals; drive adoption and optimization of Sodexo/Entegra's contracted programs across supported accounts.
  • Team Leadership:
    • Lead, mentor, and manage a team of Regional Account Managers.
  • Local Sourcing Strategy:
    • Identify, evaluate, and aggregate local sourcing opportunities in collaboration with segment operations; analyze financial impact and feasibility of local sourcing decisions.
  • Distribution Management:
    • Serve as the primary liaison between broadline distribution centers and regional partners.
    • Ensure seamless communication and coordination to support account needs and resolve distribution challenges.
What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

  • Medical, Dental, Vision Care and Wellness Programs
  • 401(k) Plan with Matching Contributions
  • Paid Time Off and Company Holidays
  • Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

Key Qualifications:

  • Bachelor's degree or equivalent experience
  • Minimum 7 years management experience
  • Demonstrated experience in strategy development and implementation
  • Possess strong leadership and communication
  • Keen understanding of supply chain dynamics, strategic sourcing, and stakeholder engagement
  • Strong technical acumen - databases, data acclimation
Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Bachelor's degreeor equivalent experience
Minimum Management Experience - 5 years
Minimum Functional Experience - 5 years of project management or multi-unit operations management experience


    Employment Type: FULL_TIME

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