Customer Success Manager
Provo, UT · On-site
The Customer Success/Retention Account Manager is responsible for partnering with customers identified as being at risk of churn to understand their business needs, address obstacles to success, and ...
Customer Success Manager
Provo, UT · On-site
The Customer Success/Retention Account Manager is responsible for partnering with customers identified as being at risk of churn to understand their business needs, address obstacles to success, and ...
As a Customer Service Manager, you'll combine strong leadership capabilities with a genuine passion for customer satisfaction, fostering a supportive environment where your team can thrive while ...
As a Customer Service Manager, you'll combine strong leadership capabilities with a genuine passion for customer satisfaction, fostering a supportive environment where your team can thrive while ...
Customer Success Manager
UT · Remote
Customer Success Manager Great people. Greater business impact. About CAI CAI Software builds digital work execution platforms and software solutions that help manufacturing businesses operate with ...
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Customer Success Manager
UT · Remote
Customer Success Manager Great people. Greater business impact. About CAI CAI Software builds digital work execution platforms and software solutions that help manufacturing businesses operate with ...
As a Customer Experience Manager, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to ...
Quick apply
As a Customer Experience Manager, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to ...
Customer Success Manager
Provo, UT · On-site
The Customer Success/Retention Account Manager is responsible for partnering with customers identified as being at risk of churn to understand their business needs, address obstacles to success, and ...
Customer Success Manager
Provo, UT · On-site
The Customer Success/Retention Account Manager is responsible for partnering with customers identified as being at risk of churn to understand their business needs, address obstacles to success, and ...
Customer Service Manager
Pleasant Grove, UT · Remote
$60K - $70K/yr
CUSTOMER SERVICE MANAGER At Romex, exceptional customer care is at the heart of everything we do and that starts with the people who lead our Customer Service team. We're looking for a Customer ...
Customer Service Manager
Pleasant Grove, UT · Remote
$60K - $70K/yr
CUSTOMER SERVICE MANAGER At Romex, exceptional customer care is at the heart of everything we do and that starts with the people who lead our Customer Service team. We're looking for a Customer ...
Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success ...
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Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success ...
Customer Support Manager
Sandy, UT · Hybrid
$74K - $111K/yr
Summary Manager, Customer Support - Hybrid (Sandy, UT) Location: 100 W Towne Ridge Parkway, Suite 200, Sandy, UT 84070 Schedule: Monday-Friday, 8:00am-5:00pm Hybrid: Inoffice Monday-Wednesday; Remote ...
Customer Support Manager
Sandy, UT · Hybrid
$74K - $111K/yr
Summary Manager, Customer Support - Hybrid (Sandy, UT) Location: 100 W Towne Ridge Parkway, Suite 200, Sandy, UT 84070 Schedule: Monday-Friday, 8:00am-5:00pm Hybrid: Inoffice Monday-Wednesday; Remote ...
Customer Service Manager
Draper, UT · On-site
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Draper, UT · On-site
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Success Manager
Lehi, UT · On-site
Customer Success Manager Slant is an AI Native CRM for financial advisors. Our mission is to help 20 million Americans retire with a great financial advisor. There is a shortage of financial advisors ...
Customer Success Manager
Lehi, UT · On-site
Customer Success Manager Slant is an AI Native CRM for financial advisors. Our mission is to help 20 million Americans retire with a great financial advisor. There is a shortage of financial advisors ...
Customer Support Manager
Sandy, UT · On-site
$74K - $111K/yr
Summary Manager, Customer Support - Hybrid (Sandy, UT) Location: 100 W Towne Ridge Parkway, Suite 200, Sandy, UT 84070 Schedule: Monday-Friday, 8:00am-5:00pm Hybrid: In-office Monday-Wednesday;
Customer Support Manager
Sandy, UT · On-site
$74K - $111K/yr
Summary Manager, Customer Support - Hybrid (Sandy, UT) Location: 100 W Towne Ridge Parkway, Suite 200, Sandy, UT 84070 Schedule: Monday-Friday, 8:00am-5:00pm Hybrid: In-office Monday-Wednesday;
Customer Service Manager
Beaver, UT · On-site
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Beaver, UT · On-site
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Hurricane, UT · On-site
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Hurricane, UT · On-site
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Bluffdale, UT · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Bluffdale, UT · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Beaver, UT · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Beaver, UT · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Success Manager
Logan, UT · On-site
Customer Success Manager (West Coast) Hybrid Work Model (3 days onsite, 2 days remote)Location: Either Wilmington, DE or Logan, UT Hours: Wilmington, DE- 11am-8am ET; Logan, UT- 9am-6pm MT We are ...
Customer Success Manager
Logan, UT · On-site
Customer Success Manager (West Coast) Hybrid Work Model (3 days onsite, 2 days remote)Location: Either Wilmington, DE or Logan, UT Hours: Wilmington, DE- 11am-8am ET; Logan, UT- 9am-6pm MT We are ...
Customer Manager information
See Utah salary details
$30K - $36.2K
8% of jobs
$40.6K is the 25th percentile. Wages below this are outliers.
$36.2K - $42.3K
23% of jobs
$42.3K - $48.4K
6% of jobs
$48.4K - $54.5K
8% of jobs
The median wage is $55.8K / yr.
$54.5K - $60.7K
18% of jobs
$60.7K - $66.8K
8% of jobs
$68.3K is the 75th percentile. Wages above this are outliers.
$66.8K - $72.9K
9% of jobs
$72.9K - $79K
6% of jobs
$79K - $85.2K
3% of jobs
$85.2K - $91.3K
4% of jobs
$91.3K - $97.4K
4% of jobs
$30K
$60.2K
$97.4K
How much do customer manager jobs pay per year?
As of Aug 17, 2026, the average yearly pay for customer manager in Utah is $60,178.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $71,000.00 per year, depending on experience, location, and employer.
What does a customer manager do?
A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.
What are the key skills and qualifications needed to thrive as a customer manager, and why are they important?
To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.
What are some common challenges faced by customer managers and how can they be addressed?
Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.
What is the difference between Customer Manager vs Customer Service Representative?
| Aspect | Customer Manager | Customer Service Representative |
|---|---|---|
| Credentials | Experience in account management, sometimes certifications in CRM tools | Basic customer service training, sometimes certifications in communication skills |
| Work Environment | Office-based, client-facing, strategic planning | Call centers, retail, or online support |
| Employer & Industry Usage | Used across industries like retail, finance, tech for managing key accounts | Common in retail, telecom, hospitality for handling customer inquiries |
| Search & Comparison Intent | Looking for roles involving account management and client retention | Seeking entry-level or support roles in customer service |
Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.
What is the role of a customer manager?
A customer manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to retain business, utilizing skills in communication, problem-solving, and customer service tools. The role may also involve coordinating with sales and support teams to improve service delivery.
What are the most commonly searched types of Customer jobs in Utah?
The most popular types of Customer jobs in Utah are:
What are popular job titles related to Customer Manager jobs in Utah?
For Customer Manager jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Customer Manager jobs in Utah look for?
The top searched job categories for Customer Manager jobs in Utah are:
What cities in Utah are hiring for Customer Manager jobs?
Cities in Utah with the most Customer Manager job openings:
Full-time
Re-posted 4 days ago
Job description
About Flex Dental:
At Flex Dental, we go beyond checking boxes; our integration and automation are unparalleled. Every feature serves a purpose, creating seamless collaboration with Open Dental's practice management system. Our commitment to meaningful functionalities and innovative automation transforms workflows, ensuring efficiency and pushing the boundaries of Open Dental practice management.
Flex Dental is focused on simplifying the lives of dentists and their staff. We're a growing company specializing in a specific area of the dental industry and work exclusively with Open Dental to create a comprehensive solution. By integrating with Open Dental, we aim to deliver innovative tools and services that streamline dental practice management. In short, we're developing cutting-edge solutions for dentists and fostering a great workplace culture for our team.
The Customer Success/Retention Account Manager is responsible for partnering with customers identified as being at risk of churn to understand their business needs, address obstacles to success, and maximize the value they receive from the platform. This role combines proactive account management, customer advocacy, and cross-functional collaboration to improve customer satisfaction, increase product adoption, and reduce customer attrition.
The Customer Success Manager serves as the primary owner of the retention experience, balancing strategic customer conversations with data-driven analysis to identify trends, recommend improvements, and strengthen long-term customer loyalty.
JOB RESPONSIBILITIES
Customer Retention & Success
Customer Adoption & Growth
Customer Advocacy & Cross-Functional Collaboration
Operational Excellence
JOB QUALIFICATIONS
EDUCATION
EXPERIENCE
KNOWLEDGE AND SKILLS
At Flex Dental, we go beyond checking boxes; our integration and automation are unparalleled. Every feature serves a purpose, creating seamless collaboration with Open Dental's practice management system. Our commitment to meaningful functionalities and innovative automation transforms workflows, ensuring efficiency and pushing the boundaries of Open Dental practice management.
Flex Dental is focused on simplifying the lives of dentists and their staff. We're a growing company specializing in a specific area of the dental industry and work exclusively with Open Dental to create a comprehensive solution. By integrating with Open Dental, we aim to deliver innovative tools and services that streamline dental practice management. In short, we're developing cutting-edge solutions for dentists and fostering a great workplace culture for our team.
The Customer Success/Retention Account Manager is responsible for partnering with customers identified as being at risk of churn to understand their business needs, address obstacles to success, and maximize the value they receive from the platform. This role combines proactive account management, customer advocacy, and cross-functional collaboration to improve customer satisfaction, increase product adoption, and reduce customer attrition.
The Customer Success Manager serves as the primary owner of the retention experience, balancing strategic customer conversations with data-driven analysis to identify trends, recommend improvements, and strengthen long-term customer loyalty.
JOB RESPONSIBILITIES
Customer Retention & Success
- Serve as the primary point of contact for customers identified as being at risk of downgrade or churn.
- Build trusted relationships with customers to understand their goals, challenges, and desired outcomes.
- Develop and execute customer success plans focused on increasing adoption, improving engagement, and reducing churn risk.
- Lead retention conversations with empathy while helping customers make informed decisions regarding their subscription.
- Partner with customers experiencing ownership changes, staffing transitions, or operational challenges to ensure business continuity.
Customer Adoption & Growth
- Monitor customer health indicators and proactively identify opportunities to improve platform adoption.
- Develop and maintain customer adoption strategies, identifying underutilized features and creating plans to increase utilization.
- Identify expansion opportunities and collaborate with Sales when additional products or services may provide customer value.
- Clearly communicate pricing changes while reinforcing the value customers receive from the platform.
Customer Advocacy & Cross-Functional Collaboration
- Document customer feedback, trends, and root causes contributing to churn risk.
- Partner with Support, Implementation, Product, Training, and other internal teams to resolve customer issues and improve the overall customer experience.
- Collaborate on the development and refinement of retention strategies, save plays, and customer engagement initiatives.
- Recommend process and product improvements based on recurring customer feedback and retention trends.
Operational Excellence
- Monitor reporting and customer health data to proactively identify emerging retention risks.
- Maintain accurate documentation of customer interactions, action plans, and outcomes within company systems.
- Coordinate customer offboarding activities when retention is not possible, ensuring a professional and seamless transition.
- Track and report key retention metrics, including churn prevention, customer recovery, product adoption, and expansion opportunities.
- Support ownership transfer processes by coordinating required documentation and cross-functional activities.
- Perform other duties as assigned.
JOB QUALIFICATIONS
EDUCATION
- High School diploma or equivalent
EXPERIENCE
- A minimum of 1 year previous customer success, training, call center or technical support experience
- Experience as a customer success/retention account manager in dental software
- Experience working in a dental practice office or experience using and/or supporting accounting/billing applications strongly preferred
KNOWLEDGE AND SKILLS
- An understanding of common industry standard business practices as related to the dental or medical professions
- Experience with software in a SaaS environment
- Experience working with CRM and customer success platforms (Salesforce, Gainsight, JIRA, Zendesk, or similar).
- Excellent verbal and written communication skills, particularly phone and email correspondence
- Basic knowledge of computer hardware, database structure and network troubleshooting