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Customer Manager Jobs in Layton, UT (NOW HIRING)

Qualus

Client Manager

Salt Lake City, UT · On-site

$150K - $190K/yr

The Client Manager is responsible for developing new business in their assigned territory. They ... Establish and maintain productive peer-to-peer relationships with customers and prospective clients.

Qualus

Client Manager

Salt Lake City, UT · On-site +1

The Client Manager is responsible for developing new business in their assigned territory. They ... Establish and maintain productive peer-to-peer relationships with customers and prospective clients.

Gallagher

Client Manager

Clearfield, UT · On-site

Overview As the Client Manager you will ensure delivery of exceptional service to Gallagher's clients by actively managing client accounts. You will work with our sales team to ensure client ...

IMA Financial Group

Client Manager

Salt Lake City, UT · On-site

Manages a dedicated book of business consisting primarily of lower-complexity clients, delivering standardized service and lifecycle support. This role serves as a primary client contact, coordinates ...

IMA Financial Group

Client Manager

Salt Lake City, UT · On-site

Manages a dedicated book of business consisting primarily of lower-complexity clients, delivering standardized service and lifecycle support. This role serves as a primary client contact, coordinates ...

Arthur J. Gallagher & Co.

Client Manager

Clearfield, UT · On-site

Client Manager At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people ...

Melio

Customer Success Manager

Salt Lake City, UT · Remote

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success ...

iCIMS

Customer Success Manager

Salt Lake City, UT · On-site

$70K - $80K/yr

Using Gainsight and analytics, you'll build success plans aligned to customer goals, manage health and risk, and partner with Account Management to support renewals and expansion. You'll serve as the ...

PDQ

Customer Success Manager

Salt Lake City, UT · On-site

Customer Success Manager PDQ, founded in Salt Lake City, UT, USA, makes device management simple, secure, and Pretty Damn Quick. IT teams use our products to reduce complexity, improve efficiency ...

Graybar

Manager Customer Service

Salt Lake City, UT

As a Manager Customer Service, you will oversee customer service, administrative, operations, and logistics staff in the branch to help the Company achieve its sales, financial and service goals. In ...

Graybar

Manager Customer Service

Salt Lake City, UT · On-site

$85K/yr

As a Manager Customer Service, you will oversee customer service, administrative, operations, and logistics staff in the branch to help the Company achieve its sales, financial and service goals. In ...

Kadince

Customer Success Manager

Ogden, UT · Remote

Who We Want to Hire To be a Kadince Customer Success Manager you should have at least 1 year of experience working in the financial industry. Ideally, you'll have experience with community ...

Kadince

Customer Success Manager

Ogden, UT · On-site

$65K - $80K/yr

Who We Want to Hire To be a Kadince Customer Success Manager you should have at least 1 year of experience working in the financial industry. Ideally, you'll have experience with community ...

Kadince

Customer Success Manager

Ogden, UT · Remote

Who We Want to Hire To be a Kadince Customer Success Manager you should have at least 1 year of experience working in the financial industry. Ideally, you'll have experience with community ...

Quad

Customer Account Manager

Salt Lake City, UT · On-site

$55K - $70K/yr

The Customer Account Manager acts as the essential point of contact between the company and its clients, coordinating with the sales, operations, and production departments to ensure the product ...

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All JobsCustomer JobsCustomer Manager JobsCustomer Manager Jobs in Layton, UT

Customer Manager information

See Layton, UT salary details

$30K

$60.1K

$97.2K

How much do customer manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for customer manager in Layton, UT is $60,058.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $70,900.00 per year, depending on experience, location, and employer.

What does a customer manager do?

A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.

What are the key skills and qualifications needed to thrive as a customer manager, and why are they important?

To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.

What are some common challenges faced by customer managers and how can they be addressed?

Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.

What is the difference between Customer Manager vs Customer Service Representative?

AspectCustomer ManagerCustomer Service Representative
CredentialsExperience in account management, sometimes certifications in CRM toolsBasic customer service training, sometimes certifications in communication skills
Work EnvironmentOffice-based, client-facing, strategic planningCall centers, retail, or online support
Employer & Industry UsageUsed across industries like retail, finance, tech for managing key accountsCommon in retail, telecom, hospitality for handling customer inquiries
Search & Comparison IntentLooking for roles involving account management and client retentionSeeking entry-level or support roles in customer service

Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.

What is the role of a customer manager?

A customer manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to retain business, utilizing skills in communication, problem-solving, and customer service tools. The role may also involve coordinating with sales and support teams to improve service delivery.

What are popular job titles related to Customer Manager jobs in Layton, UT?

For Customer Manager jobs in Layton, UT, the most frequently searched job titles are:

What job categories do people searching Customer Manager jobs in Layton, UT look for?

The top searched job categories for Customer Manager jobs in Layton, UT are:

What cities near Layton, UT are hiring for Customer Manager jobs?

Cities near Layton, UT with the most Customer Manager job openings:

Customer Manager jobs near you

Customer Experience Manager at Park Avenue Apartments

Cottonwood Residential

Salt Lake City, UT

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Do you love helping people feel at home? As a Customer Experience Manager, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at Park Avenue Apartments in Salt Lake City, UT. Apply today! 

In this role, you will work full-time. A flexible schedule is required, which includes weekends and evening hours. 

Compensation & Benefits of a Customer Experience Manager
  • Competitive base pay and quarterly bonus structure!
  • Full health, vision, dental, life, and disability benefits - available within 1-30 days!
  • Generous 401k and HSA Company match!
  • Paid time off - eligible for 3 weeks (120 hours) in 1st year!
  • 10.5 paid holidays!
Qualifications & Experience of a Customer Experience Manager
  • Leasing, sales, and/or customer service experience required.
  • Minimum of one year of experience in multifamily property management required.
  • General marketing, social media, and online marketing experience required.
  • Exceptional multi-tasking and communication skills, both oral and written.
  • A good understanding of basic accounting practices is a plus.
  • Entrata Core experience is a plus.
  • Knowledge of Fair Housing Laws is preferred.
  • Weekend availability is required.
Job Summary of a Customer Experience Manager
  • Overseeing Customer Experience Specialist performance.
  • Processing applications and leases.
  • Assisting with move-in and move-out needs, including generating documentation and contracts necessary for renting. 
  • Assisting with outreach marketing, social media marketing, and with coordinating leasing and resident activities.
  • May occasionally perform supervisory duties in the absence of the Community Manager.

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