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Customer Manager Jobs in Layton, UT (NOW HIRING)

Quad

Customer Account Manager

Salt Lake City, UT · On-site

$55K - $70K/yr

The Customer Account Manager acts as the essential point of contact between the company and its clients, coordinating with the sales, operations, and production departments to ensure the product ...

LoanPro

Sr. Customer Success Manager

Farmington, UT · On-site

Sr. Customer Success Manager - Farmington, UT (Preferred) Why LoanPro: "We want to change how the future of finance works. We're working to change finance to be highly personalized. It changes who ...

LoanPro

Sr. Customer Success Manager

Farmington, UT · On-site

Sr. Customer Success Manager - Farmington, UT (Preferred) Why LoanPro: "We want to change how the future of finance works. We're working to change finance to be highly personalized. It changes who ...

LoanPro

Sr. Customer Success Manager

Farmington, UT

Sr. Customer Success Manager - Farmington, UT (Preferred) Why LoanPro: "We want to change how the future of finance works. We're working to change finance to be highly personalized. It changes who ...

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All JobsCustomer JobsCustomer Manager JobsCustomer Manager Jobs in Layton, UT

Customer Manager information

See Layton, UT salary details

$30K

$60.1K

$97.2K

How much do customer manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for customer manager in Layton, UT is $60,058.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $70,900.00 per year, depending on experience, location, and employer.

What does a customer manager do?

A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.

What are the key skills and qualifications needed to thrive as a customer manager, and why are they important?

To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.

What are some common challenges faced by customer managers and how can they be addressed?

Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.

What is the difference between Customer Manager vs Customer Service Representative?

AspectCustomer ManagerCustomer Service Representative
CredentialsExperience in account management, sometimes certifications in CRM toolsBasic customer service training, sometimes certifications in communication skills
Work EnvironmentOffice-based, client-facing, strategic planningCall centers, retail, or online support
Employer & Industry UsageUsed across industries like retail, finance, tech for managing key accountsCommon in retail, telecom, hospitality for handling customer inquiries
Search & Comparison IntentLooking for roles involving account management and client retentionSeeking entry-level or support roles in customer service

Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.

What is the role of a customer manager?

A customer manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to retain business, utilizing skills in communication, problem-solving, and customer service tools. The role may also involve coordinating with sales and support teams to improve service delivery.

What are popular job titles related to Customer Manager jobs in Layton, UT?

For Customer Manager jobs in Layton, UT, the most frequently searched job titles are:

What job categories do people searching Customer Manager jobs in Layton, UT look for?

The top searched job categories for Customer Manager jobs in Layton, UT are:

What cities near Layton, UT are hiring for Customer Manager jobs?

Cities near Layton, UT with the most Customer Manager job openings:

Customer Manager jobs near you

Customer Account Manager

Quad

Salt Lake City, UT • On-site

$55K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

Quad rating

6.6

Company rating: 6.6 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

456th of 540 rated manufacturers

Job description

General Purpose of Job:

The Customer Account Manager acts as the essential point of contact between the company and its clients, coordinating with the sales, operations, and production departments to ensure the product aligns with client specifications. This role involves overseeing client orders, addressing inquiries, and managing expectations for orders throughout the production lifecycle.


Job Requirements

  • Act as the central point of communication for client orders, managing changes in specifications, schedules, estimates, and instructions while representing the company.
  • Serve as a liaison to facilitate clear communication between clients and internal departments throughout the order process using standard processes.
  • Foster and maintain client relationships to establish a mutually beneficial business partnership.
  • Drive clients to utilize standard inputs and tools.
  • Review all order plans to identify and address any obstacles to ensure successful project completion.
  • Address and resolve client or production issues, escalating them as necessary.
  • Utilize independent discretion to negotiate solutions that influence the general business operations of clients.
  • Utilize specialized knowledge in print and marketing services to make independent operational decisions (e.g., shifting work between locations, adjusting print specifications, shut/start production equipment, and job engineering).
  • Provide client consultation and education on the overall print business.
  • Manage vendor relationships to provide comprehensive end-to-end solutions for the client.
  • Engage in account evaluations/renewals to identify and capitalize on opportunities for account optimization.
  • Participate in cross-departmental projects.
  • Some roles may require adherence to additional guidelines, regulations, and policies, particularly in areas such as Food Safety or High Compliance.

Appropriate education and/or experience may be substituted on an equivalent basis.

Education: Bachelor's degree preferred

Experience: 3 years' experience in customer service or print environment preferred

Knowledge, Skills & Abilities: 

  •  Ability to work independently, multi-task and balance several Client Accounts
  •  Ability to successfully analyze problems, drawing valid conclusions and make recommendations. 
  • Good prioritization and organization skills 
  • Strong change management skills 
  • Proficient with math applications 
  • Proficient in Microsoft Office applications; including, Word, Excel, PowerPoint 
  • Excellent written and verbal communication skills 
  • General knowledge of print industry and processes (preferred).

Employees can be expected to be paid an annualized salary range of $55,000-70,000, based on variations in knowledge, skills, experience and market conditions.

#LI-MJ1
As a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We've built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we're all driven to perform at our best- for ourselves and our clients. At our core, we're a company that believes we can always create a better way.
We offer comprehensive benefits for eligible employees including medical, prescription, dental and vision insurance, 401(k) retirement savings, paid time off, holidays and additional benefits.

Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging - a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.

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