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Customer Manager Jobs in Tennessee (NOW HIRING)

iCIMS

Customer Success Manager

Nashville, TN · On-site

$70K - $80K/yr

Using Gainsight and analytics, you'll build success plans aligned to customer goals, manage health and risk, and partner with Account Management to support renewals and expansion. You'll serve as the ...

Ryder

Customer Logistics Manager

Antioch, TN

Summary The Manager Customer Logistics will oversee the day-to-day operations within an assigned function, and is responsible for all aspects of Operations and Account Management . Mainly responsible ...

Mahle Inc.

Customer Service

Murfreesboro, TN · On-site

$14 - $19.25/hr

SAP data management with ability to create customer master records and schedule arrangements for new part numbers. * Create and maintain customer material information records and customer-specific ...

Ryder System, Inc.

Manager Customer Logistics

Nashville, TN · On-site

$60K - $70K/yr

We are immediately hiring a Customer Logistics Manager in Nashville, TN for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our ...

Ryder

Manager Customer Logistics

Nashville, TN · On-site

$60K - $70K/yr

We are immediately hiring a Customer Logistics Manager in Nashville, TN for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our ...

Five Below

Customer Experience Manager

Smyrna, TN · On-site

$15/hr

Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end ...

Five Below

Customer Experience Manager

Hermitage, TN · On-site

$16/hr

Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end ...

M/I Homes

Customer Care Manager

Nashville, TN · On-site

Customer Focus * Approachability * Listening * Time Management * Composure * Conflict Management * Perseverance * Problem Solving Work Conditions: * Some exposure to undesirable environmental ...

M/I Homes

Customer Care Manager

Nashville, TN

Customer Focus * Approachability * Listening * Time Management * Composure * Conflict Management * Perseverance * Problem Solving Work Conditions: * Some exposure to undesirable environmental ...

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All JobsCustomer JobsCustomer Manager JobsCustomer Manager Jobs in Tennessee

Customer Manager information

See Tennessee salary details

$30K

$60K

$97.1K

How much do customer manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for customer manager in Tennessee is $59,995.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,800.00 and $70,800.00 per year, depending on experience, location, and employer.

What does a customer manager do?

A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.

What are the key skills and qualifications needed to thrive as a customer manager, and why are they important?

To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.

What are some common challenges faced by customer managers and how can they be addressed?

Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.

What is the difference between Customer Manager vs Customer Service Representative?

AspectCustomer ManagerCustomer Service Representative
CredentialsExperience in account management, sometimes certifications in CRM toolsBasic customer service training, sometimes certifications in communication skills
Work EnvironmentOffice-based, client-facing, strategic planningCall centers, retail, or online support
Employer & Industry UsageUsed across industries like retail, finance, tech for managing key accountsCommon in retail, telecom, hospitality for handling customer inquiries
Search & Comparison IntentLooking for roles involving account management and client retentionSeeking entry-level or support roles in customer service

Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.

What is the role of a customer manager?

A customer manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to retain business, utilizing skills in communication, problem-solving, and customer service tools. The role may also involve coordinating with sales and support teams to improve service delivery.

What are the most commonly searched types of Customer jobs in Tennessee?

The most popular types of Customer jobs in Tennessee are:

What are popular job titles related to Customer Manager jobs in Tennessee?

For Customer Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Customer Manager jobs in Tennessee look for?

The top searched job categories for Customer Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Customer Manager jobs?

Cities in Tennessee with the most Customer Manager job openings:

Customer Manager jobs near you
Infographic showing various Customer Manager job openings in Tennessee as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $59,995 per year, or $28.8 per hour.

Customer Service Manager

Boot Factory Outlet

Nashville, TN

Full-time

Medical, Dental, Vision, PTO

Posted 18 days ago

Job description

Description

Customer Service Manager- Opry Mills Mall

Join the Boot Factory Outlet Team!

At Boot Factory Outlet, every pair of boots tells a story. As a leader in the western and work boot industry, we proudly offer thousands of boots from top national brands including Justin, J.B. Dillon, Masterson, Harley-Davidson, Sterling River, and many more. 

Our famous Buy One Pair, Get Two Pair FREE promotion keeps customers coming back, and we're looking for a passionate leader to help us deliver an exceptional shopping experience.

We are currently seeking a full-time Customer Service Manager (CSM) to join our management team.

Our stores are open seven days a week, so candidates must be available to work a flexible schedule, including days, evenings, weekends, and holidays.


Position Overview:

The Customer Service Manager partners with the General Manager to oversee the daily operations of the store while leading by example on the sales floor. This is a working manager role that combines leadership, customer service, team development, and operational excellence.

The ideal candidate is an energetic leader who enjoys coaching others, solving problems, creating an outstanding customer experience, and motivating a team to achieve sales goals.


What You'll Do:

  • Deliver an exceptional shopping experience by ensuring every guest receives friendly, knowledgeable, and      attentive service.
  • Lead, coach, and motivate the sales team to achieve sales goals and provide outstanding customer      service.
  • Ensure the sales floor is appropriately staffed, and associates are strategically positioned for maximum productivity.
  • Assist with daily store operations, including opening and closing procedures, cash handling, bank deposits, and receiving merchandise shipments.
  • Execute company merchandising standards and ensure the store is clean, organized, and visually appealing.
  • Set clear performance expectations and provide regular coaching, feedback, and recognition to team members.
  • Serve as Manager on Duty when scheduled, resolving customer concerns and operational issues quickly and professionally.
  • Train and develop associates by strengthening their selling techniques and product knowledge.
  • Handle customer questions, concerns, and complaints promptly while creating positive resolutions.
  • Recruit, develop, inspire, and retain high-performing team members.
  • Lead with integrity, accountability, and a commitment to Boot Factory Outlet's values and standards.

What We're Looking For

  • Previous retail leadership or customer service management experience preferred. (minimum two years)
  • Strong leadership, communication, and interpersonal skills.
  • Ability to motivate, coach, and develop a successful sales team.
  • Excellent customer service and conflict-resolution abilities.
  • Strong organizational skills with the ability to multitask in a fast-paced retail environment.
  • Flexible availability, including evenings, weekends, and holidays.

Why Join Boot Factory Outlet?

  • Competitive pay
  • Free pair of boots upon hire
  • Performance-based bonus opportunities
  • Health, dental, and vision & insurance
  • Paid time off
  • Generous Employee discount
  • Opportunities for career advancement and promotion from within
  • Work alongside a fun, supportive team in an exciting retail environment

If you're a motivated leader with a passion for customer service and developing successful teams, we'd love to meet you. Apply today and take the next step in your retail leadership career with Boot Factory Outlet!

Requirements

Essential Physical Requirements and Qualifications:

  • Ability to freely access all areas of the store including selling floor, stock area, and register area.
  • Ability to operate and use all equipment necessary to run the store.
  • Ability to climb ladders, when needed to retrieve stock.
  • Ability to stand for extended periods and actively work on the sales floor throughout the shift.
  • Ability to move or handle merchandise throughout the store generally weighing 0-60 pounds.

Apply