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Facebook Customer Service Jobs in Tennessee (NOW HIRING)

Hollywood Feed

Customer Service Representative

Memphis, TN · On-site

$14.25 - $19.50/hr

Customer Service Representative - (1341 Warford St, Memphis, TN 38108) Hollywood Feed was ... Respond to customer inquiries via Facebook Messenger when stores are unable to do so. * Manage ...

Foundever

$19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Technical Customer Service Support Join our dynamic team at Foundever, where every interaction is ... Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter. Military ...

Foundever

Technical Customer Service Support

Morristown, TN · On-site

$19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Technical Customer Service Support Join our dynamic team at Foundever, where every interaction is ... Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter. Military ...

Foundever

Technical Customer Service Support

Morristown, TN · On-site

$19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Technical Customer Service Support Join our dynamic team at Foundever, where every interaction is ... Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter. Military ...

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How much do facebook customer service jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for facebook customer service in Tennessee is $17.06, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.99 per hour, depending on experience, location, and employer.

What is a Facebook Customer Service?

A Facebook Customer Service job involves assisting users with account issues, troubleshooting technical problems, and providing guidance on Facebook’s policies and features. Representatives may handle inquiries via chat, email, or phone, ensuring users have a positive experience on the platform. They also help resolve concerns related to security, privacy, and account recovery. Strong communication skills and knowledge of Facebook’s tools are essential for success in this role.

What are the key skills and qualifications needed to thrive in Facebook Customer Service?

To excel as a Facebook Customer Service representative, strong communication abilities, active listening skills, and problem-solving expertise are essential, typically supported by a high school diploma or higher education. Familiarity with customer relationship management (CRM) platforms, ticketing systems, and online support channels like chat, email, and social media tools is commonly expected. Empathy, patience, and the ability to stay calm under pressure are standout soft skills that help navigate challenging interactions. Mastering these skills ensures efficient resolution of customer concerns, maintains brand reputation, and fosters positive user experiences on the platform.

What are common challenges faced by Facebook Customer Service representatives, and how can they be managed?

One common challenge in a Facebook Customer Service role is managing a high volume of inquiries and resolving complex issues related to account access, security, or platform policies. Representatives need to stay up-to-date on frequent platform changes and follow clear protocols when assisting customers with sensitive topics, such as reporting content or retrieving lost accounts. Effective time management and teamwork are crucial for handling escalations and ensuring responses remain timely and helpful. Support is often available from a team lead or supervisor, with ongoing training to help navigate new features or policy updates. By leveraging available resources and open communication within the team, representatives can address challenges more efficiently and maintain a positive customer experience.

What are the most commonly searched types of Facebook Customer Service jobs in Tennessee?

The most popular types of Facebook Customer Service jobs in Tennessee are:

What are popular job titles related to Facebook Customer Service jobs in Tennessee?

For Facebook Customer Service jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Facebook Customer Service jobs in Tennessee look for?

The top searched job categories for Facebook Customer Service jobs in Tennessee are:

Facebook Customer Service jobs near you
Infographic showing various Facebook Customer Service job openings in Tennessee as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 89% In-person, and 11% Hybrid job distribution, with an average salary of $35,486 per year, or $17.1 per hour.

Customer Service Representative

Hollywood Feed

Memphis, TN • On-site

$19.50 - $29/hr

Full-time

Posted 15 days ago

Hollywood Feed rating

5.8

Company rating: 5.8 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

428th of 734 rated retailers

Job description

Customer Service Representative - (1341 Warford St, Memphis, TN 38108)
Hollywood Feed was established in the 1950s, in Memphis, TN, as a pet supply store with friendly and knowledgeable service. More than half a century later, our love for pets is who we are today. Our associates are family and the face of each location. We care about each other, our pets, and our customers. Come and experience the passion and drive that makes Hollywood Feed what it is today.
Job Summary
The Customer Service Representative at Hollywood Feed plays a vital role in delivering exceptional service and building lasting relationships with our customers. This position serves as a key point of contact for customer inquiries across multiple channels of communication. The Customer Service Representative is a proactive problem-solver who takes ownership of customer concerns, works collaboratively with internal teams, and consistently goes the extra mile to ensure a positive customer experience. A strong passion for pets, attention to detail, and excellent communication skills are essential to success in this role. This role requires a high level of organization, product knowledge, and the ability to manage multiple priorities while maintaining Hollywood Feed’s commitment to outstanding service and care for pets and their people.
Key Responsibilities
  • Build sustainable relationships with customers through open, interactive, and professional communication.
  • Provide accurate, valid, and complete information using appropriate tools and resources.
  • Answer customer service and e-commerce phone calls, resolving customer concerns or issues whenever possible.
  • Escalate unresolved issues appropriately and ensure timely follow-up until resolution.
  • Work closely with the E-Commerce team to correct orders, issue refunds, process exchanges, and ship correct products as needed.
  • Route in-store customer service issues to the Operations Department for resolution.
  • Respond to online reviews (Yelp, Google, Facebook, etc.) in a timely and professional manner to strengthen customer relationships.
  • Ensure all reviews receive a response.
  • Escalate negative reviews or operational issues to the Operations Department.
  • Respond to customer inquiries via Facebook Messenger when stores are unable to do so.
  • Manage Zendesk tickets originating from Bark emails, Shop emails, online chat, and other customer contact channels.
  • Handle all forms of customer contact (phone, email, chat, social media) within 24 hours.
  • Assist customers with placing orders, refunds, and exchanges across all communication channels.
  • Maintain extensive knowledge of Hollywood Feed products, pet nutrition, and services by staying current with World Manager training and in-house training classes.
  • Provide support to other corporate departments when available.
  • Maintain accuracy and attention to detail in all customer interactions and administrative tasks.

Requirements amp; Qualifications
  • A genuine love for animals and a passion for Hollywood Feed’s mission and culture.
  • Strong knowledge of online ordering platforms and shipping programs.
  • Extensive product knowledge, including pet nutrition.
  • Excellent verbal and written communication skills, including high-level English spelling and grammar.
  • Strong organizational and time-management skills with the ability to manage multiple priorities.
  • Ability to exercise sound judgment in a variety of customer situations.
  • Strong interpersonal skills and the ability to build positive relationships with customers, teammates, and external partners.
  • Computer literacy with strong keyboarding skills.
  • Detail-oriented with a high level of accuracy.
  • Forward-thinking approach with a proactive attitude toward identifying and proposing solutions.
Physical Demands and Work Environment
  • Able to sit or stand at a desk and work on a computer for extended periods.
  • Physically able to perform the job functions for 8–10-hour workdays.
  • Availability to work until 7:30 PM at least two nights per week.
  • Availability to work at least two weekends per month, with increased availability during peak seasons.
  • Employees may be required to lift items weighing up to 50 lbs. unassisted, along with bending, kneeling, twisting, reaching, and other physical movements essential to daily tasks.

Education amp; Experience
  • High School Diploma or GED required.

In addition to competitive wages and benefits, retail employees receive tips, and all employees enjoy generous discounts plus free pet food and supplements as Hollywood Feed team members.
The description above outlines the overall purpose and responsibilities of the job, but it does not include every possible duty, expectation, or task. This should not be considered a complete list of all responsibilities.
Hollywood Feed is an Equal Opportunity Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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