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Facebook Customer Service Jobs (NOW HIRING)

Denali Staffing Group

Warehouse Customer Service

Anchorage, AK · On-site

$14.75 - $20.50/hr

Warehouse Customer Service Your Responsibilities: * Support and resolve customer issues, including ... Proficient with computers, Facebook, and MS Excel, and comfortable learning other computer programs ...

Hollywood Feed

Customer Service Representative

Memphis, TN · On-site

$14.25 - $19.50/hr

Customer Service Representative - (1341 Warford St, Memphis, TN 38108) Hollywood Feed was ... Respond to customer inquiries via Facebook Messenger when stores are unable to do so. * Manage ...

Da MaddHouze

Customer Service Representative

Cumberland, GA

$15.25 - $20.75/hr

Follow us IG: @damaddhouze Twitter: @damaddhouze Facebook: @damaddhouze Job Brief: We are looking for a customer-oriented service representative. A customer service representative/CSR, will act as a ...

Borrego Health

Customer Service Representative

El Cajon, CA · On-site

$16.75 - $22.75/hr

The Customer Service Representative position requires excellent interpersonal and customer service ... Facebook page at Please follow the instructions below to apply for this position. 1. Fill out a ...

Borrego Health

Customer Service Representative

Julian, CA · On-site

$16 - $21.50/hr

The Customer Service Representative position requires excellent interpersonal and customer service ... Facebook page at Please follow the instructions below to apply for this position. 1. Fill out a ...

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Facebook Customer Service information

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How much do facebook customer service jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for facebook customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Facebook Customer Service?

A Facebook Customer Service job involves assisting users with account issues, troubleshooting technical problems, and providing guidance on Facebook’s policies and features. Representatives may handle inquiries via chat, email, or phone, ensuring users have a positive experience on the platform. They also help resolve concerns related to security, privacy, and account recovery. Strong communication skills and knowledge of Facebook’s tools are essential for success in this role.

What are the key skills and qualifications needed to thrive in Facebook Customer Service?

To excel as a Facebook Customer Service representative, strong communication abilities, active listening skills, and problem-solving expertise are essential, typically supported by a high school diploma or higher education. Familiarity with customer relationship management (CRM) platforms, ticketing systems, and online support channels like chat, email, and social media tools is commonly expected. Empathy, patience, and the ability to stay calm under pressure are standout soft skills that help navigate challenging interactions. Mastering these skills ensures efficient resolution of customer concerns, maintains brand reputation, and fosters positive user experiences on the platform.

What are common challenges faced by Facebook Customer Service representatives, and how can they be managed?

One common challenge in a Facebook Customer Service role is managing a high volume of inquiries and resolving complex issues related to account access, security, or platform policies. Representatives need to stay up-to-date on frequent platform changes and follow clear protocols when assisting customers with sensitive topics, such as reporting content or retrieving lost accounts. Effective time management and teamwork are crucial for handling escalations and ensuring responses remain timely and helpful. Support is often available from a team lead or supervisor, with ongoing training to help navigate new features or policy updates. By leveraging available resources and open communication within the team, representatives can address challenges more efficiently and maintain a positive customer experience.

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What are the most commonly searched types of Facebook Customer Service jobs?

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What states have the most Facebook Customer Service jobs?

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Facebook Customer Service jobs near you
Infographic showing various Facebook Customer Service job openings in the United States as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 83% In-person, and 17% Hybrid job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Patient Solutions Representative II (Healthcare Customer Service | Call Center)

Remote

R1
Health Care and Social Assistance • 10K+ employees

6.8

Company rating: 6.8 out of 10

Based on 188 frontline employees who took The Breakroom Quiz

135th of 151 rated financial services

People enjoy working here

Recommended by students

Recommended by parents

Learn more about R1external

$16 - $21.10/hr

Full-time

Re-posted 4 days ago

Job description

If you have experience ininsurance customer service, medical claims, or healthcare call centers, this is your opportunity to take the next step in your career. Join a team where your ability toresolve billing and insurance questionsdirectly improves the patient experience while building deeper revenue cycleexpertise.

At R1, we combine advanced technology with deep healthcareexpertiseto improve financial outcomes and patient experiences across leading health systems.

As aPatient Solutions Representative II, you will work in ahigh-volume healthcare call center environment, supporting patients with billing, insurance, and account-related questions.

WhatYou'llDo

  • Resolve questions related tomedical billing, insurance coverage, claims, EOBs, and account balances

  • Deliver high-qualitycustomer servicethrough inbound and outbound callsin a high-volume environment

  • Support patients withpayment plans and financial questions

  • Achievefirst call resolutionand meet call center performance metrics

  • Use EMR systems (Epic, Cerner, Meditech) to research and resolve issues

  • MaintainHIPAA compliance andaccuratedocumentation

  • Navigate multiple systems while managinghigh call volume

What You Bring

  • 1+ year of experience in acustomer service or call center role

  • Experience inhealth insurance, payer customer service, or medical billing/claims(highly preferred)

  • Ability to explaininsurance benefits, claims, and EOBsclearly

  • Experience handlinghigh call volume and fast-paced environments

  • Strong attention to detail and ability to multitask across systems

  • Familiarity with EMR systems (Epic, Cerner, etc.) is a plus

Ideal Backgrounds

  • Health insurance customer service (Optum, UnitedHealthcare, Anthem, Aetna, BCBS)

  • Medical claims or billing support roles

  • Revenue cycle or patient financial services

  • Healthcare contact center / call center environments

Why This Role

  • Build deeperexpertiseinrevenue cycle and patient financial services

  • Work in a structured, metrics-drivencall center environment with growth opportunity

  • Make a direct impact onpatient experience and financial outcomes

Your Healthcare Career Starts Here

Ifyou'rea compassionate communicator, a quick learner, and someone whothrivesin a dynamic environment,we'dlove to meet you. Join us at R1 and take the first step toward a fulfilling, purpose-driven career. For this US-based position, the base pay range is $16.00 - $21.10 perhour.Individual pay isdeterminedby role, level, location, job-related skills, experience, and relevant education or training. The healthcare system is always evolving - andit'sup to us to use our sharedexpertiseto findnew solutionsthat can keep up. On our growing teamyou'llfind the opportunity to constantly learn, collaborate acrossgroupsand explore new paths for your career.

For this US-based position, the base pay range is $0.00 - $0.00 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.


Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.

R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent

To learn more, visit: R1RCM.com

Visit us on Facebook

Customer Service, EPIC, Contact Rep, Healthcare Customer Service, Patient Solutions Rep, Healthcare Representative, Revenue Cycle Management,

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About R1 RCM

Sourced by ZipRecruiter

R1 RCM, Inc., based in Salt Lake City, UT, US, is a leading provider of technology-enabled revenue cycle management services which transform and solve revenue cycle performance challenges across hospitals, health systems, and physician groups. R1’s proven, scalable operational model seamlessly complements a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows. Founded in 2003, the company was initially named Accretive Health. It became R1 RCM in 2017 following a significant commitment by Ascension, the largest non-profit health system in the U.S., to long-term partnerships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Murray, UT, US

Year founded

2003

Social media

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What R1 RCM employees say

Pay

Benefits

Hours and flexibility

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