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Customer Manager Jobs in Arizona (NOW HIRING)

Pwc

Customer Managed Services - Senior Manager

Phoenix, AZ · On-site

$124K - $280K/yr

... Senior Manager & Summary The Opportunity As a Customer Managed Services - Senior Manager, you will play a pivotal role in consulting services for business applications, focusing on optimizing ...

Winland Foods

Customer Business Manager

Tolleson, AZ · On-site

Customer Business Manager Schedule: Remote with Travel up to 50% Work Location: Remote Benefits: Medical, Dental, Vision, 401(k) with match, STD/LTD/AD&D/Life, HSA, FSA, EAP, Hospital indemnity ...

Vallen

Customer Program Manager

Phoenix, AZ

The Program Manager is responsible for driving customer value, documented cost savings, and sales growth within an MRO Safety Distribution environment. This role acts as a strategic partner to ...

Vestis

Customer Service Manager

Tucson, AZ · On-site

Job Overview The Customer Service Manager has responsibility of an assigned service territory with direct supervision of route representatives. Responsible for Territory service safety and results ...

Soraban

Customer Success Manager

Chandler, AZ · On-site

Customer Success Manager Location: Chandler, AZ (In-Office) About Soraban Soraban helps accounting firms work smarter by combining automation, AI-powered workflows, and modern tools into one platform.

Paychex

Manager, Customer Experience

Phoenix, AZ · Remote

$98K - $155K/yr

Overview The Manager, Customer Experience (CX) will be primarily responsible for managing a customer insights program to support internal and external client experience, sharing these insights with ...

New

Wolters Kluwer

Customer Success Manager

Phoenix, AZ · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

New

Wolters Kluwer

Customer Success Manager

Phoenix, AZ · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

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Customer Manager information

See Arizona salary details

$30.8K

$61.6K

$99.7K

How much do customer manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer manager in Arizona is $61,600.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,900.00 and $72,700.00 per year, depending on experience, location, and employer.

What does a customer manager do?

A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.

What are the key skills and qualifications needed to thrive as a customer manager, and why are they important?

To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.

What are some common challenges faced by customer managers and how can they be addressed?

Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.

What is the difference between Customer Manager vs Customer Service Representative?

AspectCustomer ManagerCustomer Service Representative
CredentialsExperience in account management, sometimes certifications in CRM toolsBasic customer service training, sometimes certifications in communication skills
Work EnvironmentOffice-based, client-facing, strategic planningCall centers, retail, or online support
Employer & Industry UsageUsed across industries like retail, finance, tech for managing key accountsCommon in retail, telecom, hospitality for handling customer inquiries
Search & Comparison IntentLooking for roles involving account management and client retentionSeeking entry-level or support roles in customer service

Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.

What is the role of a customer manager?

A customer manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to retain business, utilizing skills in communication, problem-solving, and customer service tools. The role may also involve coordinating with sales and support teams to improve service delivery.

What are the most commonly searched types of Customer jobs in Arizona?

The most popular types of Customer jobs in Arizona are:

What are popular job titles related to Customer Manager jobs in Arizona?

For Customer Manager jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Customer Manager jobs in Arizona look for?

The top searched job categories for Customer Manager jobs in Arizona are:

What cities in Arizona are hiring for Customer Manager jobs?

Cities in Arizona with the most Customer Manager job openings:

Customer Manager jobs near you
Infographic showing various Customer Manager job openings in Arizona as of August 2026, with employment types broken down into 80% Full Time, 16% Part Time, 2% Temporary, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $61,600 per year, or $29.6 per hour.

Customer Base Management Manager

Globe Telecom, Inc.

Globe, AZ • On-site

Full-time

Re-posted 24 days ago

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description The CBM Manager is responsible for crafting and executing strategies to grow value from the existing postpaid base through improved onboarding, engagement, retention, and monetization. This role leads the development of targeted, insight-driven programs that sustain customer satisfaction and maximize revenue per user. Serving as the internal advocate for the postpaid base, the CBM Manager ensures that lifecycle interventions are both commercially impactful and customer-centric.
Focus Areas:
- Develop and lead base management strategies tied to lifecycle stages (onboarding, engagement, retention, monetization)
- Translate data and insights into base-focused programs
- Coordinate with digital, channel, product, and CLM to ensure aligned lifecycle execution
- Oversee performance tracking and program optimization across the base
- Direct and develop the Revenue Growth and Retention teams

1. Strategy Development

Leads the overall base strategy in close collaboration with the different teams. Ensures monetization and retention are integrated into a single, customer-first lifecycle approach.

2. Program Design & Ownership

Orchestrates the design of monetization and engagement programs, ensuring they are complementary, data-driven, and aligned with customer and segment strategies. Works with internal teams to shape core journeys.

3. Campaign Execution & Integration

Oversees execution readiness by coordinating various teams. Ensures timing, messaging, and operational dependencies are aligned across platforms.

4. Lifecycle Calendar Governance

Manages an integrated lifecycle calendar (monetization, retention, engagement), ensuring business pacing and customer experience are balanced. Aligns across teams to avoid fatigue or overlaps.

5. Insight & Data Utilization

Leads the insight-to-action loop. Translates customer signals into strategic base actions across tenure. Ensures team programs are built on robust, customer-centric data.

6. Test & Learn Ownership

Champions test-and-learn culture across CBM programs. Aligns test design with relevant teams to ensure learnings are shared and institutionalized.

7. Performance Tracking & Optimization

Consolidates base performance metrics across monetization and engagement. Collaborates to share impact stories with relevant partners.

8. Customer Lifetime Value (CLTV) Focus

Aligns all CBM programs to CLV growth. Works with internal teams to ensure strategic contribution to long-term customer value.

9. Team Leadership

Coaches Monetization and Retention Managers to work collaboratively across functions. Instills cross-functional mindset and accountability for shared outcomes.

Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Apply