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Customer Loyalty Jobs (NOW HIRING)

NRG

Customer Loyalty Specialist (Logan, UT)

Logan, UT

$17.75/hr

Join Vivint's Customer Loyalty Team - where you'll use your problemsolving, communication, and service skills to retain customers, resolve concerns, and strengthen long-term loyalty. Why You'll Love ...

NRG

Customer Loyalty Specialist (Logan, UT)

Logan, UT · On-site

$17.75/hr

Join Vivint's Customer Loyalty Team -- where you'll use your problem‑solving, communication, and service skills to retain customers, resolve concerns, and strengthen long-term loyalty. Why You'll ...

NRG

Customer Loyalty Specialist (Lindon, UT)

Lindon, UT · On-site

$17.75/hr

Join Vivint's Customer Loyalty Team -where you'll use your problem-solving, communication, and service skills to retain customers, resolve concerns, and strengthen long-term loyalty. Why You'll Love ...

NRG

Customer Loyalty Specialist (Lindon, UT)

Lindon, UT · On-site

$17.75/hr

Join Vivint's Customer Loyalty Team --where you'll use your problem‑solving, communication, and service skills to retain customers, resolve concerns, and strengthen long-term loyalty. Why You'll ...

NRG

Customer Loyalty Specialist (Logan, UT)

Logan, UT · On-site

$17.75/hr

Join Vivint's Customer Loyalty Team - where you'll use your problem-solving, communication, and service skills to retain customers, resolve concerns, and strengthen long-term loyalty. Why You'll Love ...

NRG

Customer Loyalty Specialist (Lindon, UT)

Lindon, UT · On-site

$17.75/hr

Join Vivint's Customer Loyalty Team -where you'll use your problemsolving, communication, and service skills to retain customers, resolve concerns, and strengthen long-term loyalty. Why You'll Love ...

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How much do customer loyalty jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer loyalty in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is a customer loyalty specialist?

Customer loyalty specialists are professionals who focus on building and maintaining positive relationships between a company and its customers. Their main goal is to increase customer retention and satisfaction by addressing concerns, managing rewards programs, handling feedback, and providing exceptional service. They often analyze customer behavior, develop engagement strategies, and collaborate with other departments to ensure a seamless customer experience. Their work helps companies foster long-term loyalty and repeat business.

What are the key skills and qualifications needed to thrive as a customer loyalty specialist?

To thrive as a Customer Loyalty Specialist, you need a strong background in customer service, relationship management, and data analysis, often supported by experience in sales or marketing. Familiarity with CRM systems, loyalty program platforms, and customer feedback tools is typically required. Outstanding interpersonal communication, problem-solving abilities, and emotional intelligence help build trust and rapport with customers. These skills ensure the effective retention of customers, increased brand loyalty, and long-term business growth.

What are some common challenges faced in a customer loyalty role, and how can I prepare for them?

In a Customer Loyalty role, common challenges include managing customer expectations, addressing negative feedback, and ensuring engagement across diverse customer segments. You'll often need to analyze customer data to tailor loyalty programs and collaborate with marketing, sales, and customer service teams to deliver a seamless experience. Preparing for these challenges involves developing strong communication skills, staying up to date with customer relationship management tools, and proactively seeking feedback to continuously improve program effectiveness.

What is the difference between Customer Loyalty vs Customer Service Representative?

AspectCustomer LoyaltyCustomer Service Representative
Primary FocusBuilding long-term customer relationships and retentionAssisting customers with inquiries and resolving issues
Skills RequiredRelationship management, communication, marketingCommunication, problem-solving, product knowledge
Work EnvironmentMarketing teams, customer retention programsCall centers, retail, support desks
CertificationsCustomer relationship management (CRM), marketing certificationsNone specific, customer service training

Customer Loyalty professionals focus on developing strategies to retain customers and enhance their lifetime value, often working with marketing and sales teams. Customer Service Representatives handle direct interactions with customers, resolving issues and providing support. While both roles aim to improve customer satisfaction, their core responsibilities and skill sets differ significantly.

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Customer Loyalty jobs near you
Infographic showing various Customer Loyalty job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Loyalty Specialist (Logan, UT)

NRG

Logan, UT

$17.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Ready to kickstart your career with a nationally recognized leader in smart home technology? Join Vivint's Customer Loyalty Team- where you'll use your problemsolving, communication, and service skills to retain customers, resolve concerns, and strengthen long-term loyalty.

Why You'll Love it Here:

We're committed to providing bestinclass benefits that support your physical, emotional, and financial well-being.

  • Monday - Friday schedule (No Weekend)
  • Paid, hands-on training in a positive on-site work environment
  • Comprehensive Medical, Dental, and Vision - coverage starts Day One
  • Potential Tuition Reimbursement - Up to $5,250 Annually
  • Free daily lunch & drinks onsite
  • Flexible paid time-off + paid holidays
  • 401(k) with 100% company match up to 6%
  • Employee Stock Purchase Plan (ESPP)
  • Supportive, inclusive culture with Employee Resource Groups
  • Community outreach & volunteer opportunities

Compensation: 

  • Starting Rate $17.75/hour base pay + commission opportunities
    • Average Commissions: $650/month
    • Top Commissions: $1200/month+
  • Career Growth: Performance-based advancement path to $19.75 + commission within your first year

Schedules:

  • Training Schedule: Monday - Friday 8:30am - 4:30pm (3 Weeks)
  • Regular Schedule: Monday - Friday 10:00am - 6:30pm OR 10:30am - 7:00pm

 

Day in the Life:

Customer Loyalty Specialists act as advocates, strengthening confidence in our smart home solutions while ensuring customers feel heard, understood, and supported.

  • De-escalate challenging situations with empathy and professionalism
  • Use strong problemsolving skills to uncover the root cause behind a customer's intent to cancel and deliver smart, effective solutions that rebuild trust and confidence.
  • Retain new and endofterm customers by presenting tailored renewal and savings options-while also highlighting valuedriven upgrades and addon services that enhance protection, improve their overall experience, and create opportunities to upsell.
  • Build genuine rapport through confident communication and active listening
  • Support customers calling in with product or service inquiries
  • Promote eligible savings opportunities for customers through Vivint's business partners
  • Navigate multiple systems quickly while maintaining accuracy and customer focus
  • Collaborate with supervisors and performance specialists for consistent coaching and growth

What We're Looking For: 

We're looking for motivated, customerfocused individuals who thrive in a fastpaced environment and are driven to make a meaningful impact.

  • Strong Communicators: Confident, clear, and able to build trust quickly.
  • Problem Solvers: Naturally curious and skilled at finding creative, customercentered solutions.
  • Calm Under Pressure: Able to deescalate tough situations with empathy and professionalism.

GoalOriented & Coachable: Motivated by growth, feedback, and achieving performance targets.

What Will Help You Thrive in this Role? 

You will thrive in this role by bringing energy, confidence, and a genuine passion for helping customers feel supported and understood.

  • Sales & communication skills (or willingness to learn)
  • Strategic thinking and selfmotivation
  • Calm, confident de-escalation
  • Delivering exceptional customer service
  • Strong verbal & written communication
  • System navigation & computer proficiency (40+ WPM)
  • Ability to learn smart home technology
  • Thriving in a fast-paced, goal-oriented environment

Minimum Requirements: 

  • Must be able to reliably commute to our Logan, UT office
  • Must be at least 18 years old

Ready to transform your career? Apply today to join the Vivint team!  If you are a current employee, please notify your manager that you are applying prior to applying.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.

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About NRG

Sourced by ZipRecruiter

At NRG, we're bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn and follow us on Twitter @nrgenergy.

Industry

Oil and coal products manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Houston, TX, US

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