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Customer Loyalty Manager Jobs in Virginia (NOW HIRING)

Dick's Sporting Goods

$15 - $22/hr

Promote company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.). * Adhere to established policies and procedures related to safety ...

PNC Bank

Regional Banker/Teller

Manassas, VA · On-site

$40K - $67K/yr

Manages the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet. From a variety of customer interactions ...

PNC

Regional Banker/Teller

Virginia Beach, VA · On-site

$33K - $56K/yr

Manages the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet. From a variety of customer interactions ...

PNC Bank

Regional Banker/Teller

Centreville, VA · On-site

$40K - $67K/yr

Manages the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet. From a variety of customer interactions ...

PNC Bank

Regional Banker / Teller - Leesburg

Leesburg, VA · On-site

$40K - $67K/yr

Manages the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet. From a variety of customer interactions ...

PNC

Regional Banker/Teller

Centreville, VA

$40K - $67K/yr

Manages the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet. From a variety of customer interactions ...

PNC

Regional Banker / Teller - Leesburg

Leesburg, VA · On-site

$40K - $67K/yr

Manages the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet. From a variety of customer interactions ...

PNC Bank

Regional Banker/Teller

Virginia Beach, VA · On-site

$33K - $56K/yr

Manages the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet. From a variety of customer interactions ...

PNC

Regional Banker/Teller

Manassas, VA · On-site

$40K - $67K/yr

Manages the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet. From a variety of customer interactions ...

PNC

Personal Banker - Reston Spectrum

Reston, VA · On-site

$49K - $82K/yr

Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. * Manages risk through adherence to all policies and procedures ...

PNC Bank

Personal Banker

Stafford, VA · On-site

$19.25 - $23.50/hr

Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. * Manages risk through adherence to all policies and procedures ...

PNC

Personal Banker

Onley, VA · On-site

$18.25 - $22.25/hr

Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. * Manages risk through adherence to all policies and procedures ...

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All JobsCustomer Loyalty JobsCustomer Loyalty Manager JobsCustomer Loyalty Manager Jobs in Virginia

Customer Loyalty Manager information

See Virginia salary details

$24.3K

$57.5K

$100.1K

How much do customer loyalty manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer loyalty manager in Virginia is $57,501.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,600.00 and $69,400.00 per year, depending on experience, location, and employer.

What does a customer loyalty manager do?

A Customer Loyalty Manager is responsible for developing and implementing strategies to retain existing customers and increase their loyalty to a brand. This role involves analyzing customer behaviors, designing loyalty programs, and working closely with marketing and customer service teams to enhance the overall customer experience. Customer Loyalty Managers use data to identify opportunities for improvement and ensure that loyalty initiatives align with business goals. Their ultimate aim is to increase customer satisfaction and lifetime value.

What are the key skills and qualifications needed to thrive as a customer loyalty manager?

To thrive as a Customer Loyalty Manager, you need expertise in customer relationship management, data analysis, and marketing strategy, often supported by a degree in business or marketing. Familiarity with CRM platforms, loyalty program software, and analytics tools is essential. Strong communication, problem-solving, and interpersonal skills help build trust and foster long-term customer engagement. These abilities are crucial for designing effective loyalty initiatives that drive customer retention and business growth.

How does a customer loyalty manager typically collaborate with marketing and sales teams to improve customer retention?

A Customer Loyalty Manager works closely with both marketing and sales teams to design and implement effective loyalty programs that align with broader business goals. They regularly share customer insights and feedback to help tailor marketing campaigns and sales approaches, ensuring a more personalized customer experience. This role often involves cross-departmental meetings to coordinate promotions, analyze program performance, and develop strategies that drive repeat business and foster long-term relationships. Effective communication and project management skills are crucial for successfully aligning these efforts.

What is the difference between Customer Loyalty Manager vs Customer Service Representative?

AspectCustomer Loyalty ManagerCustomer Service Representative
Primary FocusBuilding and maintaining customer loyalty programsHandling customer inquiries and resolving issues
Required SkillsCustomer relationship management, marketing, data analysisCommunication, problem-solving, product knowledge
Work EnvironmentMarketing departments, customer experience teamsCall centers, retail stores, support centers
Common CertificationsCRM certifications, marketing coursesCustomer service certifications, communication training

The main difference between a Customer Loyalty Manager and a Customer Service Representative lies in their focus. The Loyalty Manager develops strategies to enhance customer retention and loyalty, often working on programs and campaigns. In contrast, the Customer Service Representative addresses individual customer issues and provides support. Both roles require strong communication skills, but the Loyalty Manager typically has a broader marketing and data analysis background, while the Customer Service Representative focuses on direct customer interactions.

What are popular job titles related to Customer Loyalty Manager jobs in Virginia?

For Customer Loyalty Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Loyalty Manager jobs in Virginia look for?

The top searched job categories for Customer Loyalty Manager jobs in Virginia are:

What cities in Virginia are hiring for Customer Loyalty Manager jobs?

Cities in Virginia with the most Customer Loyalty Manager job openings:

Customer Loyalty Manager jobs near you
Infographic showing various Customer Loyalty Manager job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 70% In-person, and 30% Remote job distribution, with an average salary of $57,501 per year, or $27.6 per hour.

Teammate Endzone & Loyalty (Front End)

Dick's Sporting Goods

On-site

$15 - $22/hr

Part-time

PTO

Re-posted 4 days ago

Key responsibilities

  • Greet customers and proactively assist athletes to understand their needs and support their shopping experience.

  • Follow established standards for merchandising, signage, pricing, and inventory presentation.

  • Promote company programs such as loyalty participation, warranty sales, and credit card enrollment.

Dick's Sporting Goods rating

6.5

Company rating: 6.5 out of 10

Based on 1,156 frontline employees who took The Breakroom Quiz

15th of 39 rated national retailers

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!

OVERVIEW:

Sport inspires us. Innovation drives us. Come Win With Us at DICK'S Sporting Goods as part of a team that redefines what's possible.

Whether you live for sport or cozy fashion, you'll love building your career at DICK'S. It's more than a job - it's a chance to be part of a team where you're welcomed, supported, and empowered from day one. In our stores, you'll make a real difference by delivering exceptional experiences to athletes of all abilities. If you're coachable, accountable, collaborative, and trustworthy, this is the place for you. Win with us every time you step onto the floor.

Deliver a fast, friendly, and accurate checkout experience while supporting athlete engagement in loyalty programs and services. As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together.

Job Duties & Responsibilities

  • Greet everyone (Teammates and Athletes) and proactively approach athletes to understand their needs and support their shopping experience by providing helpful, accurate product knowledge and customer service.
  • Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
  • Promote company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
  • Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws and guidelines of external governing entities, including those of the Federal ATF.
  • Create an inclusive store environment where everyone (Teammates & Athletes) feels welcome, safe, and is treated with respect.
  • Take an all-hands-on-deck approach to support the team across the store. Performs other tasks as assigned.

QUALIFICATIONS:

  • High School Diploma or Equivalent

VIRTUAL REQUIREMENTS:

At DICK'S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidatesdo not use AI tools(like ChatGPT or others) during interviews or assessments.

To ensure a smooth and secure experience, please note the following:

  • Cameras must be onduring all virtual interviews.

  • AI tools are not permittedto be used by the candidateduring any part of the interview process.

  • Offers are contingent upon a satisfactory background check which may include ID verification.

If you have any questions or need accommodations, we're here to help. Thanks for helping us keep the process fair and secure for everyone!

Targeted Pay Range: $15.00 - $22.00. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.

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